Customer reviews from geappliances.com
GE Profile - 27.7 Cu. Ft. French Door-in-Door Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
171
4 Stars
55
3 Stars
13
2 Stars
12
1 Star
13
87%of customers recommend this product.
(
219 out of
252)
Customer Reviews for GE Profile - 27.7 Cu. Ft. French Door-in-Door Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
1
Does not cool properly - GE has not fixed
on September 27, 2020
Posted by: James54321
from Sugar Land, TX
The refrigerator was installed 2 weeks ago. It does not cool properly in refrigerator compartment - temperature stays 4 to 6 degrees above set temperature. GE still has not fixed the problem. Horrible experience.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 9, 2020
Hello James54321 - Thank you for taking time to share your feedback. We sincerely apologize for any inconvenience with your refrigerator. Here is a great troubleshooting link that may help with the cooling issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If service is needed, please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you soon.
If service is needed, please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you soon.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible refrigerator!
on November 21, 2020
Posted by: Mick880
from Dallas
Recently bought this refrigerator, worst quality ever! The shrink wrap was attached to the refrigerator to protect the stainless before pieces put together, therefore there is edges of pink shrink wrap around all the seals and edges. Also When you pull the freezer door open the entire refrigerator rolls forward towards you.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 21, 2020
Hello! We'd like to thank you for sharing your refrigerator concerns and giving us a chance to help. Your frustration is certainly understandable. Our suggestion is to use a razor blade to score the packing film around the edges so you can remove it. You can also try removing the rest of the film with tweezers.
The rollers on the your refrigerator do not have locks. Due to the size of the doors and the strength of the door gaskets, it is possible that it may roll or move when one of the doors is opened so use caution when using a refrigerator installed on a hard floor. A piece of wood, a small wood wedge, or plastic furniture coaster with felt on the bottom may be placed under the wheels. Re-level the refrigerator if necessary. For more information on leveling, please visit: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144
We hope you find this information is helpful. - Sharon@GEA
The rollers on the your refrigerator do not have locks. Due to the size of the doors and the strength of the door gaskets, it is possible that it may roll or move when one of the doors is opened so use caution when using a refrigerator installed on a hard floor. A piece of wood, a small wood wedge, or plastic furniture coaster with felt on the bottom may be placed under the wheels. Re-level the refrigerator if necessary. For more information on leveling, please visit: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144
We hope you find this information is helpful. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice looking
on January 31, 2021
Posted by: Anuj
from Sunnyvale
Unfortunately the fridge is very Loud. I contacted the support team. They came to evaluate. The tech was very nice and helpful but indicated this noise is Normal. I recently bought a LG fridge for the garage at. 1/4 of the price which barely makes noise and is energy star rated. I love the fridge and look and space. However the noise is louder than any fridge we have ever had
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 2, 2021
Hi Anuj - Thanks for sharing your feedback. We're so glad you are happy with the appearance of your new GE refrigerator. Depending on the placement of the refrigerator in your kitchen, you may want to place a piece of rubber backed carpet beneath the refrigerator to help reduce the sounds. We appreciate your business and hope this helps! - Sharon@GEA.
Written by a customer while visiting geappliances.com
Customer Rating
1
Has stopped working 3 times in first year
on April 27, 2022
Posted by: Brad H13
from Missouri
Has stopped working 3 times in first year. Completely stops cooling.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, April 28, 2022
Hello - We appreciate you taking the time to share your review. We are sorry you have experienced several issues with your refrigerator and it stopped cooling so soon. We can understand your frustration.
We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience.
If you have any additional concerns, please contact us on social media.
Olga@GEA
We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience.
If you have any additional concerns, please contact us on social media.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Bad Model! Waste of money
on May 13, 2023
Posted by: Getard
from Old Bridge, NJ
Started using this fridge 2018. I even put an appliance surge protect it from surges. But despite this , the fridge is very inefficient n keeping a safe cool temperature indide I have already set the lowest fridge setting of 34 degrees and the freezer at -6, yet the temperature in the fridge is at 45 and even 50degrees. The coldest freezer setting is supposed to help make the fridge cooler but to no avail. A lot of times, the fridge will just stop working: it would still have power but fans are all still and the temperature reaching 50 degrees ! Unbelievable for the money I paid for 3000 plus! My fridge has been serviced at least five times and Iam waiting for the GE service technician to give a diagnosis.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 15, 2023
Hello,
We’re sorry to hear that your refrigerator has given you issues. We know keeping your food cold can be important, and having your fridge fail can be concerning. This is not something we want or expect from our appliances. We will forward your experience to our product team so that they can work to address this going forward and we hope we can earn your trust back in the future. Thank you for taking the time to leave us your review and please know we’re here should you need any further assistance. -MichaelB@GEA
We’re sorry to hear that your refrigerator has given you issues. We know keeping your food cold can be important, and having your fridge fail can be concerning. This is not something we want or expect from our appliances. We will forward your experience to our product team so that they can work to address this going forward and we hope we can earn your trust back in the future. Thank you for taking the time to leave us your review and please know we’re here should you need any further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
FRIG
on December 8, 2017
Posted by: DEERFIELD
from MONMOUTH JUNCTION. NJ
FRIG IS FINE EXCEPT FOR FROST WHERE THE ICE IS MADE
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator
on December 12, 2017
Posted by: bswift5050
from Supply, NC
We bought this 3 weeks ago and could not be more pleased. We emptied our side by side contents into this refrigerator and had a ton of room to spare. The icemaker keeps up even when we have the grandkids here. We love the autofill feature on the water dispenser, especially for filling the coffee pot. The door in door feature is very convenient for those frequently used items.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on December 20, 2017
Posted by: apswws
from Chester, VA
Only had it one day but really like all of the space and features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com