Customer reviews from geappliances.com
GE Profile - 27.7 Cu. Ft. French Door-in-Door Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
171
4 Stars
55
3 Stars
13
2 Stars
12
1 Star
13
87%of customers recommend this product.
(
219 out of
252)
Customer Reviews for GE Profile - 27.7 Cu. Ft. French Door-in-Door Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
1
A big disappointment
on April 8, 2021
Posted by: Sugi
from Minnesota
We have owned this refrigerator for 6 months and continue to have issues with the cooling system malfunctioning. Approximately ever other week I have to pull the refrigerator away from the wall to unplug the unit and plug back it back in hopes of re-setting the board because the refrigerator quits cooling. After a brief power outage yesterday, the refrigerator is not cooling and is not resetting. Called GE for service again and can't have a tech out for 8 days. This is the second time I have been without a refrigerator for over a week since I purchased this refrigerator. I thought I did my due diligence in researching a good product before I purchased but I was sorely mistaken.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, April 12, 2021
Hello there, we're terribly sorry to hear about the cooling issues you're having with your refrigerator. This is never what we want for our customers so we can imagine your frustration.
We appreciate your patience and want you to know we're confident our technicians will be able to get this taken care of for you.
All the best,
Guy@GEA
We appreciate your patience and want you to know we're confident our technicians will be able to get this taken care of for you.
All the best,
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
undisclosed high pitch hum
on May 9, 2019
Posted by: 661 tom
from santa clarita ca.
we bought a new high efficient profile fridge and feel we and the public are not being informed prior to purchase of the louder sounds while running this refrigerator makes . only after you read the manual or call out a technician and of course made the purchase do they tell you its common for these new refrigerators to be louder. the hum on a quite evening is unbearable
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy SHARONatGE, GE_Appliances, May 10, 2019
Hello! Thanks for providing a review on your new refrigerator. We apologize for any inconvenience you've experienced. Modern refrigerators do sound different from older refrigerator models since they have more features and use newer technology. This is mentioned in the manual on page 45: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf
We appreciate your business and will certainly share your feedback with our product design team.
We appreciate your business and will certainly share your feedback with our product design team.
Written by a customer while visiting geappliances.com
Customer Rating
3
Average
on January 7, 2020
Posted by: JulPuc
from Tampa
There are things I like and things I don’t. I like the door alarm. I like the finish. Other than that, it is about the same as the last one we had. I don’t like that you have to open both doors to access the meat drawer and like most refrigerators, some of the door storage is so small it is useless. The ice maker makes a mess when the ice comes out and the tray under the ice and water dispenser doesn’t come apart for cleaning.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Kitchen fridge
on February 27, 2020
Posted by: Emptynest1
from Quincy, Wa
Love the size and the black stainless steel. Do not like the door in door feature as the outside door does not latch with the inside door. I had to turn on the alarm because when you close the other door it pushes the outer door open. Will contact customer support and see what happens and will rate again after their response.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
4
Response from geappliances.comBy SHARONatGE, GE_Appliances , February 28, 2020
Hello Emptynest1 -- We're glad to have you in the GE Appliances family and are happy to hear you love the size and black stainless steel finish of your refrigerator. Keep in touch!
Written by a customer while visiting geappliances.com
Customer Rating
2
Not happy
on June 29, 2020
Posted by: LLO5
from Northern CA
I have owned this appliance for a little over 1 year and the icemaker and water dispenser has already frozen. I am awaiting replacement of the entire door! This is ridiculous!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Fridge
on December 10, 2020
Posted by: KLeite
from Raleigh
Refrigerator arrived with ice maker not working. 8 weeks later, we still have no ability to make ice. There is frost buildup on the inside left side of the fridge and on the door, even though temperatures are set appropriately. It has been a nightmare, do not buy this refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, December 11, 2020
Hello KLeite - Thanks for posting your review. We apologize for the issues you've had with your refrigerator and understand how this would be frustrating. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent Refrigerator
on September 8, 2024
Posted by: Darlou
Great product. It’s works perfectly good. We love it.
Written by a customer while visiting geappliances.com
Customer Rating
5
Fridge upgrade
on January 20, 2018
Posted by: Ernoselsun
from Gainesville, FL, United States
Really nice fridge. Really it was the only fridge to buy if you wanted to pair it with same brand appliances.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com