Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Average customer rating
4.4
(1,845 Reviews)
Rating breakdown 1,845 reviews
5 Stars
1,183
4 Stars
423
3 Stars
115
2 Stars
57
1 Star
67
89%of customers recommend this product.
(
1,373 out of
1,549)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Customer Rating
1
Problem with "garage ready" feature
on January 28, 2023
Posted by: tomnnj
from Hillsborough, NJ
We've had this refrigerator for less than two weeks now. The freezer temperature does not go below 10 degrees. When a GE serviceman came his first words were.."these are not made for this climate" as he claimed to get 5 calls a week about this very issue. We're in central NJ. The temperature the past two weeks has averaged over 40 degrees outside and probably 10 degrees more than that in the garage..
He also stated that his success rate of getting this refrigerator to work properly is less than 50%. Not good.
We had the serviceman order parts to try and fix the problem. We'll see what happens, but so far we're not pleased at all and the serviceman is not optimistic.
He also stated that his success rate of getting this refrigerator to work properly is less than 50%. Not good.
We had the serviceman order parts to try and fix the problem. We'll see what happens, but so far we're not pleased at all and the serviceman is not optimistic.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, January 30, 2023
Hi there!
Thank you for taking the time to provide feedback on your new top-freezer refrigerator.
We are so sorry to hear that you are having issues with your new unit. Scheduling a service appointment with our GE Appliances Factory Service Team is the first step. We are confident that our team of service providers will be able to provide a resolution for you.
Please let us know if you should have any other questions or concerns- we're happy to help!
Thanks again for your feedback! -Devin@GEA
Thank you for taking the time to provide feedback on your new top-freezer refrigerator.
We are so sorry to hear that you are having issues with your new unit. Scheduling a service appointment with our GE Appliances Factory Service Team is the first step. We are confident that our team of service providers will be able to provide a resolution for you.
Please let us know if you should have any other questions or concerns- we're happy to help!
Thanks again for your feedback! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Shelf broke on first day
on April 4, 2023
Posted by: Trey35
from DMV, Maryland
Door shelf broke on first day of installation, holding only a few jars and condiments. Shelves within the fridge seems to cave in the middle as if they were too fragile to hold an average load of groceries.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, April 7, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new refrigerator is experiencing issues with the new shelf breaking. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
this is a great refrigerator
on May 24, 2023
Posted by: Marie1960
from Meriden.CT
This is just what we have be looking for. It keeps he nice and cold.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great basic refrigerator
on June 5, 2023
Posted by: F Mark
from Michigan
We wanted a refrigerator that doesn't have a brain and this fit the ticket. Price was right and made in USA is a bonus.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Good but not long lasting!
on June 8, 2023
Posted by: Vicki Sa
from Massachusetts
Lightbulb stopped working after 1 year even with brand new GE bulb no light may be defective. The seal around the door has ripped GE nicely replaced it free of charge but 2 years later it has ripped again same spot, and they will not replace again the magnetic seal so with out it the door will not suction closed the fridge will be useless with it broken. I have duct tapped it for the moment but I really expected GE to have better long lasting quality!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
4
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 8, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your refrigerator has given you trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your refrigerator has given you trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Update after service call, 1 star to 4 star
on June 29, 2023
Posted by: Garman19
This is an update, emailed customer service, they had a tech at my house the next day!!! I still can’t believe this. My issue was not much airflow causing warm temps in door, the tech read service manuals and came up with my top shelf needed to come down one position, top position traps cold air too close to thermostat and 2nd position gives more area to distribute air to rest of refrigerator, I had been running temperature control on 5, now on 4 and box is 35/36 degrees. Simple fix, plus I wanted to take that middle drawer off, it takes up too much room.
Written by a customer while visiting geappliances.com
Customer Rating
5
Refrigerator
on August 4, 2023
Posted by: Mhutch67
from Michigan
Just got refrigerator, seems nice, time will tell, delivery guys were nice and polite.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Handle Design Issue
on August 6, 2023
Posted by: Rho23
Delivery man was unable to level fridge as per him if he did that the handles would become stuck together and I'd be unable to open either freezer or fridge doors. As it is now the doors crash into the wall when opened due to being unlevel and I have to manually close doors and do a visual check that door is actually closed. This sounds like a serious design problem with handles being too close together. Other than the doors/handles design issue the fridge itself is working great.
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 7, 2023
Hello - Thank you so much for sharing your review on this refrigerator. We're glad to see that beyond the door and handles, you are getting good cooling performance.
We definitely recommend leveling the refrigerator if possible, this can prevent the doors from moving when open and help you enjoy using the refrigerator more. You can check out instruction on page 10 inside the user manual. We're going to share a link here: (https://products-salsify.geappliances.com/image/upload/s--LHvQH0y---/7f343bb3bfd4e6c5b5311d39e24b0563b67ace63.pdf?).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
We definitely recommend leveling the refrigerator if possible, this can prevent the doors from moving when open and help you enjoy using the refrigerator more. You can check out instruction on page 10 inside the user manual. We're going to share a link here: (https://products-salsify.geappliances.com/image/upload/s--LHvQH0y---/7f343bb3bfd4e6c5b5311d39e24b0563b67ace63.pdf?).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com