Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Average customer rating
4.4
(1,841 Reviews)
Rating breakdown 1,841 reviews
5 Stars
1,179
4 Stars
423
3 Stars
115
2 Stars
57
1 Star
67
89%of customers recommend this product.
(
1,369 out of
1,545)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Customer Rating
4
why no light in the freezer?
on January 29, 2023
Posted by: rjbsparkey
from Surprise Az.
I would have rated it 5 stars except for not having a light in the freezer.
Is there a freezer light kit available for this product?
Is there a freezer light kit available for this product?
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor refrigeration
on November 30, 2021
Posted by: Quilterpro
from Clinton Twp. MI
The first refrigerator lasted about 15 days. Our dealer replaced it. The new one is n ow 17 days old and with the refrigeration setting set at 5 (the coldest setting) the new thermometer I bought registers at 39.5 degrees. My brand new half gallon of milk is spoiled already because at the #4 setting it was cooling only to 42 degrees.
My last GE refrigerator lasted 26+ years. Since it was leaking we felt the need to replace it. Big mistake! We have had a long history with GE appliances and I am so very disappointed with this one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, December 2, 2021
Hi!
We're so sorry to hear about what's been happening with your refrigerator, especially after it was replaced. We can certainly understand how this would be frustrating considering how long you've trusted our appliances for your home.
If your unit is not cooling well, try the tips laid out in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If those tips don't help and you're still experiencing this cooling issue, you may want to reach out to your dealer to inquire about a possible exchange. If the dealer is unable to assist, then you can take advantage of your warranty and reach out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is helpful for you. Thanks again for being a part of our GEA family for so long!
All the best,
Michael@GEA
We're so sorry to hear about what's been happening with your refrigerator, especially after it was replaced. We can certainly understand how this would be frustrating considering how long you've trusted our appliances for your home.
If your unit is not cooling well, try the tips laid out in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If those tips don't help and you're still experiencing this cooling issue, you may want to reach out to your dealer to inquire about a possible exchange. If the dealer is unable to assist, then you can take advantage of your warranty and reach out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is helpful for you. Thanks again for being a part of our GEA family for so long!
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not cooling well
on July 7, 2022
Posted by: ElStratto
from Charlotte, nc
Freezer compartment had moisture, condensation, and icicles after 2-3 days. Technician sealed apparent opening in cabinet hoping to resolve.
Fresh food compartment only maintains about 40-41 degrees on coldest setting. Recommended temp for fresh food is 35-38 degrees.
Not acceptable for brand new refrigerator.
Next available technician visit is July 15.
Fresh food compartment only maintains about 40-41 degrees on coldest setting. Recommended temp for fresh food is 35-38 degrees.
Not acceptable for brand new refrigerator.
Next available technician visit is July 15.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, July 12, 2022
Oh, goodness! So sorry to hear that your brand new refrigerator isn't cooling properly and that you're having to wait for service. Having a working fridge is very important and we're confident that the tech will have your unit back up and running in no time. Although we don't anticipate that you'll have any issues after the repair, please know that we're always here to help if anything ever comes up. Thanks for sharing for your feedback. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t cool
on August 9, 2022
Posted by: Jimmer c
from Canastota
Doesn’t cool below 40 degrees, icicles inside freezer door. It’s been almost 3 weeks, part ordered. Very little help from consumer relations. I still don’t have a refrigerator I can safely store food in.
No, I would not recommend this to a friend.
Response from geappliances.comBy Elliot@GEA, GE Appliances, August 10, 2022
Hi there, thank you for the feedback. It is completely understandable how worrying it would be to deal with a refrigerator needing repairs so soon in its lifespan, and we are very sorry for the inconvenience this has been for you.
We are happy to hear that you were able to schedule a repair. We are confident that our technicians will be able to address this issue for you, and we appreciate your continued patience. Please know we are here should you need any additional assistance in the future. -Elliot@GEA
We are happy to hear that you were able to schedule a repair. We are confident that our technicians will be able to address this issue for you, and we appreciate your continued patience. Please know we are here should you need any additional assistance in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Worst efrigerator I have ever owned.
on September 12, 2022
Posted by: Spoiled FoodWi
from Wisconsin
I have had this for just under a year and have needed two service calls. The refrigerator portion would not get below 50⁰. The thermostat was replaced only to go out again. GE used to mean quality, seems those days are gone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 21, 2022
Hello there - while we're glad to see that you rated this unit high on appearance and features, we're also sorry to hear that the refrigerator hasn't worked as expected within the first year. We know this isn't ideal, and we completely understand your frustration.
We recommend scheduling another service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We recommend scheduling another service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
So Disappointed
on November 4, 2022
Posted by: cjherman
from Upstate New York
I am on my second service call since purchasing the refrigerator in July. The first service call I made was in August. The first call was because their was constant ice buildup around the freezer door and the refrigerator was not cold so everything spoiled. The repair person said that I must have left the freezer door open which caused it to freeze up between the freezer and the fridge. BUT, after that the refrigerator temperature still does not get down below 45 degrees and usually is at about 50 degrees and should be 35 to 38 degrees. The freezer does not get down below 10 degrees, but online sources say it should be at 0 degrees. So frustrated.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 8, 2022
Hello - We're sorry to hear that your refrigerator is not cooling as it should resulting in two service calls. We understand how disappointing that would be, and we apologize for the trouble this has caused.
We're confident our certified GE Appliances technician can diagnose and repair your unit as needed.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
We're confident our certified GE Appliances technician can diagnose and repair your unit as needed.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect fit.
on November 17, 2023
Posted by: TJimenez
from Valparaiso, IN
Perfect fit and matched decor perfectly. Gave us two more cubic feet of storage as well.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Gorgeous looking refrigerator/freezer
on November 17, 2023
Posted by: SEBSEBSEB
from Pa
Love the new refrigerator. Gorgeous looking and very quiet. Also love the new led lighting in the refrigerator section but wish the freezer section had a led light too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com