Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Average customer rating
4.4
(1,932 Reviews)
Rating breakdown 1,932 reviews
5 Stars
1,238
4 Stars
438
3 Stars
121
2 Stars
62
1 Star
73
88%of customers recommend this product.
(
1,420 out of
1,606)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Customer Rating
5
Exactly what I was looking for in a second fridge.
on September 29, 2021
Posted by: Steve Shavkin
from Fishkill, NY
Perfect size, no frills and good reputation over the years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 29, 2021
Hello, thank you so much for taking the time to write us a review of your new refrigerator. We’re so glad to hear that you have been enjoying its size and simplicity. If you have any questions or concerns, please feel free to contact us any time as we're always happy to help. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Hate almost everything about this fridge
on October 2, 2021
Posted by: kindbat
from Grand Rapids, MI
I waited over 9 months for this fridge, and what a disappointment. I've only had it one day, it is "working," so I gave it 2 stars instead of 1.
This fridge is so loud when it's running. I had a 23 year old fridge prior to this, and it was quieter than this brand new one. I don't understand why this thing is so loud. It's not rattling or anything unnatural, but it is just plain loud. You will notice it.
It is so chintzy. There is a plastic grate on the back that doesn't lay flat. It's all wibbly and came straight from the factory with a screw missing! Talk about shoddy workmanship.
The fridge is incredibly light (chitzy!); even when filled it's light enough to move around when the doors are opened and closed. The feet actually scratched my floor when the installation crew pushed the fridge back into position, and they continue to scratch my floor when the fridge jostles back and forth because it is so light.
There is no kick plate over the front of it on the bottom (chintzy!), so you can see the hardware and leveling feet... It seems like there should be a cosmetic grate there to hide that ugly stuff and keep objects from getting under the fridge where the unit draws air for cooling itself. I have furry animals, and I guarantee that area will soon be clogged with fur and dust which will effect the performance of the fridge.
The handles do not line up (need I say chintzy?!). I tried my hardest to minutely adjust them while hold them down into position and tightening the screws to no avail. The factory holes are just not aligned perfectly and the handles are not ever going to match up.
The shelves in the fridge can only be adjusted to set positions. This is very inconvenient as it limits the ways in which a person can organize their fridge. When the top shelf is in the most obvious location (the top adjustment position), it's hard to see anything on the back of that shelf, and normal large sized containers of yogurt or sour cream barely fit. Everything on the top shelf obscures the light from lower shelves when the shelf is in the top position.
The light is very dim, and has to be replaced by a "certified pro," according to customer service. I called to see if there was any other color lightbulb available for this thing, and there is not. The light is BLUE, like daylight color, which makes everything look extra cold and dead. I was told by customer service that the reason there is no light bulb available on their parts page is because only a certified technician can order the part, so when your warranty has lapsed, you're going to have to fork out for that or go without illumination.
The bottom row on the door is so hard to see and reach, yet it's really the only available space I have for slim small condiments like salad dressing. They are really hard to remove as they almost don't even have enough clearance! The deepest shelf on the door should be on the bottom so it doesn't obscure the smaller shelf. I think this is just poor design.
The only thing I like about this fridge is the freezer. It is a tiny bit larger than my old one (also a top freezer style). The storage on the freezer door is also in a fixed position, like in the fridge area, but the shelves are the same depth and at eye level so they are easily accessed, and can accommodate things nicely.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 4, 2021
Hi there, Thanks for the insightful and detailed feedback about your refrigerator. It's really appreciated and helps us with improving design and quality in future products. We're pleased to hear you like the freezer. Due to the size of the doors and the strength of the door gaskets, it is possible that it may roll or move when one of the doors is opened. A piece of wood, a small wood wedge, or plastic furniture coaster with felt on the bottom may be placed under the wheels.
Here is a link for service, if needed for the handle issue:
https://www.geappliances.com/ge/service-and-support/service.htm
Your feedback is really appreciated and will be passed along to our refrigerator design team for future consideration. We’re wishing you the very best! - Sharon@GEA
Here is a link for service, if needed for the handle issue:
https://www.geappliances.com/ge/service-and-support/service.htm
Your feedback is really appreciated and will be passed along to our refrigerator design team for future consideration. We’re wishing you the very best! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice garage fridge
on October 2, 2021
Posted by: TerNer
from Clovis ca
I like that it is garage ready for our hot summers
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
It has good space
on October 4, 2021
Posted by: Poncho148
from New York City
Fridge is great but I’m concerned about how it doesn’t seem to cool the bottom food I just purchased this fridge
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 5, 2021
Hi, Thanks for choosing a GE refrigerator for you home! We're so glad you are enjoying the space it offers and we're happy to help with your concern. To troubleshoot the cooling issue, we suggest viewing our tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If these suggestions don't help, we encourage you to take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling service online at: https://www.geappliances.com/ge/service-and-support/service.htm
We're wishing you the best and are here for you anytime you have questions. Stay safe and take care. - Sharon@GEA
If these suggestions don't help, we encourage you to take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling service online at: https://www.geappliances.com/ge/service-and-support/service.htm
We're wishing you the best and are here for you anytime you have questions. Stay safe and take care. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good overall unit
on October 5, 2021
Posted by: Keith461
from Allentown pa
Only thinking keeping me from rating 5 stars is lack of light in the freezer
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Bare minimun performer
on October 6, 2021
Posted by: Hdspringer98
from Tucson, AZ
Unit just barely reaches the 40 degrees average in the fridge part even at it's coolest setting. It isn't as good as the unit it replaced.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 7, 2021
Hi, Thanks for choosing GE Appliances! We appreciate you sharing your concern and giving us a chance to help. If your refrigerator isn't cooling properly, we can imagine how disappointing this must be. Here are some great tips that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If you continue having an issue with the refrigerator not being cold enough, we encourage you to take advantage of the warranty and call GE Service at 1-800-432-2737 or schedule an appointment online at: https://www.geappliances.com/ge/service-and-support/service.htm
Our sincerest apologies for any inconvenience you've experienced. Please reach out if you have any questions, we'll be here to help! - Sharon@GEA
If you continue having an issue with the refrigerator not being cold enough, we encourage you to take advantage of the warranty and call GE Service at 1-800-432-2737 or schedule an appointment online at: https://www.geappliances.com/ge/service-and-support/service.htm
Our sincerest apologies for any inconvenience you've experienced. Please reach out if you have any questions, we'll be here to help! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on October 6, 2021
Posted by: Divitt
from Tucson, Az
We have owned this product for a bit more than a month. It appears to be everything as advertised and we hope this continues! Kudos to GE
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great and works well
on October 6, 2021
Posted by: X501h0
from Louisville Ky
Great appliance - keeps items very cold in a warm garage. Lots of space
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com