Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Average customer rating
4.4
(1,843 Reviews)
Rating breakdown 1,843 reviews
5 Stars
1,181
4 Stars
423
3 Stars
115
2 Stars
57
1 Star
67
89%of customers recommend this product.
(
1,371 out of
1,547)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Garage Ready Design - Slate
Customer Rating
1
to nosey
on December 28, 2021
Posted by: butchie to bad
from scranton pa
way to loud poor quality interior freezer not cold enough
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, December 29, 2021
Hi - We are terribly sorry to hear about your concerns regarding your new refrigerator and apologize for your disappointment and any inconvenience this has caused you. Given you are having issues with the freezer temperatures, we would recommend calling GE Service to have the refrigerator checked under the warranty. Please call 1-800-432-2737 to schedule a service appointment. We're confident our service team will be able to remedy the situation. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Strange
on January 25, 2022
Posted by: Dissapointed i
from York PA
On first impression the refrigerator sits down so low to the floor. You have to get way down to access most things in the fridge. Really rather odd! Accessing the bottom shelf on the door is almost impossible since its inset so far into the door. Lots of freezer space shame there wasnt more fridge space. The whole fridge sits too low. Come on GE is this your first fridge???
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Not what it say it is
on February 1, 2022
Posted by: Anonymous
from Chicago
This is not really a garage ready refrigerator it only good for 69 degrees and above!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, February 2, 2022
Hi - We are truly sorry to hear you are not pleased with your new refrigerator and apologize for any frustration you have experienced. We have double-checked the specifications and this is a garage-ready model. Garage-ready refrigerators have been designed and extensively tested for use in a garage environment, performing in ambient temperatures from 38°F to 110°F. We see you had service out to check the unit and it was determined your refrigerator is operating properly. Please review page 5 of the owner's manual for recommendations on using the temperature controls. We do hope this helps. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
great refg. My old G.E. stop working after 40 year
on February 15, 2022
Posted by: budee
from glen ellyn,il.60137
working just fine love it.it fills all my needs and looks great.love all the features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible freezer fluxuates 10-15 degrees
on February 17, 2022
Posted by: Anonymous
Terrible product. Won’t keep food frozen. GE replaced original unit but still having same problem. Temp fluxuates between 10-15 degrees.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, February 17, 2022
Hello there - We are so sorry that your previous refrigerator wasn't keeping food frozen and that now you are experiencing a similar issue of temperatures fluctuating with the replacement model. This is not the ownership experience we want for you and we completely understand your frustration.
We can see that you've been working closely with our consumer relations team - thank you so much for your cooperation with them. We encourage you to reach out directly to your case manager and alert them of the issues you're having so they can find a solution for you. They're your best advocates through this.
We really appreciate your patience and we're grateful to have you in our GE Appliances family. All the best, Kelsey@GEA
We can see that you've been working closely with our consumer relations team - thank you so much for your cooperation with them. We encourage you to reach out directly to your case manager and alert them of the issues you're having so they can find a solution for you. They're your best advocates through this.
We really appreciate your patience and we're grateful to have you in our GE Appliances family. All the best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Quality product
on March 7, 2022
Posted by: Mray657
from New Port Richey, Fl
I really liked the look and quality of the refrigerator. The features on the inside.
Written by a customer while visiting geappliances.com
Customer Rating
1
Bizarre Experience
on March 7, 2022
Posted by: justshill
from Nashville
I feel as though I committed a crime by purchasing a new GE refrigerator. Came with wrong door swing. Then waited for corrected swing. Then waited for handles to be installed. Still waiting for emblem plug. Never again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, March 14, 2022
Hey there,
This is certainly not the kind of impression we want our appliances to have on our customers. We're terribly sorry to hear about your refrigerator not meeting your expectations. This will definitely be shared with our development team for improvements. We're always here if you need anything. Mike@GEA
This is certainly not the kind of impression we want our appliances to have on our customers. We're terribly sorry to hear about your refrigerator not meeting your expectations. This will definitely be shared with our development team for improvements. We're always here if you need anything. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice cream does not freeze hard
on March 15, 2022
Posted by: J McNeill
from Beach Park, IL
This was supposed to replace my Gladiator. Will not go below 22º.
Response from geappliances.comBy Elliot@GEA, GE Appliances, March 16, 2022
Hi there, thank you so much for taking the time to leave this review. We are really let down to hear that you are experiencing less-than-ideal freezing performance in your freezer. We can definitely imagine your frustration, and we are sorry for this headache.
An appliance not cooling enough could be due to several different factors, including the seal around the door not functioning properly, the freezer being overfilled, and the unit not being given enough time to cool properly. We also recommend checking the temperature control dial. More information is available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above steps do not resolve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that you find this information helpful, and please feel free to reach out if you need any more help from us in the future. -Elliot@GEA
An appliance not cooling enough could be due to several different factors, including the seal around the door not functioning properly, the freezer being overfilled, and the unit not being given enough time to cool properly. We also recommend checking the temperature control dial. More information is available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above steps do not resolve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that you find this information helpful, and please feel free to reach out if you need any more help from us in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com