This appliance replaced another from a different manufacturer that failed after only 3 years. The interior and exterior of the refrigerator including the freezer are well designed and provide ample space for our groceries. We finally settled on this refrigerator after spending months researching and reviewing what refrigerators were available that could guarantee function across a wide temperature range. GE was the only manufacturer that we found in the United States that currently offers such a guarantee of 38 to 110 degrees.
The first refrigerator lasted about 15 days. Our dealer replaced it. The new one is n ow 17 days old and with the refrigeration setting set at 5 (the coldest setting) the new thermometer I bought registers at 39.5 degrees. My brand new half gallon of milk is spoiled already because at the #4 setting it was cooling only to 42 degrees.
My last GE refrigerator lasted 26+ years. Since it was leaking we felt the need to replace it. Big mistake! We have had a long history with GE appliances and I am so very disappointed with this one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, December 2, 2021
Hi!
We're so sorry to hear about what's been happening with your refrigerator, especially after it was replaced. We can certainly understand how this would be frustrating considering how long you've trusted our appliances for your home.
If your unit is not cooling well, try the tips laid out in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If those tips don't help and you're still experiencing this cooling issue, you may want to reach out to your dealer to inquire about a possible exchange. If the dealer is unable to assist, then you can take advantage of your warranty and reach out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is helpful for you. Thanks again for being a part of our GEA family for so long!