I have a complaint that I am sure others think of. It's the fact that big companies can't guarantee/warranty their products for beyond 1 year. I was offered to purchase up to a 5 year plan for a warranty. I was told by a professional in the field that appliances such as this are made to last 7-8 years, so there goes that "5 year" warranty. I truly feel the warrant should be the companies responsibility first. Why can't they back their product?
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Performance
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Quality
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Value
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Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 16, 2022
Hello,
We appreciate you taking the time to leave us your honest feedback. At GE Appliances, we strive to deliver the best quality products and services to meet every need of our consumers; however, we understand that there’s always room to improve.
The one-year warranty is designed to grant the most coverage during the times when a unit is most likely to experience issues. Typically, when a unit fails as a result of a manufacturing defect, this happens well within the first year of operation. Please understand should you have an issue with a unit outside of its warranty, we will be happy to review your situation, and determine the appropriate action on a case-by-case basis.
Thank you again for leaving your feedback about the warranty, and please know we will be passing this information along to our product teams. Your feedback helps us tremendously, as it allows us to learn and improve our products and services in the future.
We hope this helps, and if you need any further assistance, please reach out to us again.