Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.1
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
176
4 Stars
50
3 Stars
26
2 Stars
8
1 Star
37
79%of customers recommend this product.
(
212 out of
270)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
4
Good refrigerator but could use a few changes
on September 8, 2021
Posted by: Brian0001
from New Jersey
Overall the refrigerator is good. Missing item that is important would be the current temperature display. Issues are the door in door feature latch could be less sensitive to close, requiring less force to latch. Opening and closing of freezer and refrigerator doors can be more smooth. Ice dispenser can flow more cleanly as not to spray ice chips.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice unit with a couple of needed improvements
on September 28, 2021
Posted by: Ang734
from Santa Paula, CA
This unit came with a new home purchase and the aesthetics are lovely. The only problem I am having is the water does not dispense cold, and the freezer door is very difficult to open. You have to tug on it and that often moves the entire refrigerator unit.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
5
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 29, 2021
Hello - We appreciate you taking the time to share your review. We are glad you like the appearance of your new refrigerator. We can understand your concern about the dispenser water temperature. Bottom freezer and french door refrigerators have a water reservoir coil in the fresh food section that cools 16 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. After the 16 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. We are sorry the freezer door is very difficult to open. You can rub paraffin wax on the hinge side of the door. Paraffin wax is used for canning purposes and can be purchased at most grocery stores.
Petroleum jelly can also be used.
Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future product improvement.
Olga@GEA
Petroleum jelly can also be used.
Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future product improvement.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not off to a good start.
on June 28, 2022
Posted by: Kozy29
from Bethpage, NY
We woke up this morning to a burning odor coming from the brand new fridge. We have only had the fridge on for less than
2 weeks and this morning everything in the freezer is defrosted. Bad clicking sound coming from the freezer motor. Only able to get automated service on the phone and schedule an appointment for 10 days from now. Other than that it is a nice fridge.
2 weeks and this morning everything in the freezer is defrosted. Bad clicking sound coming from the freezer motor. Only able to get automated service on the phone and schedule an appointment for 10 days from now. Other than that it is a nice fridge.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, June 29, 2022
Oh no!
This is awful to hear about. We're so sorry to hear about the troubles you have had with your brand new refrigerator and understand how infuriating this could be. This is not the kind of first impression we want our products to have. We're glad to know you took full advantage of your warranty to schedule service. Let us know if you need additional assistance. Mike@GEA
This is awful to hear about. We're so sorry to hear about the troubles you have had with your brand new refrigerator and understand how infuriating this could be. This is not the kind of first impression we want our products to have. We're glad to know you took full advantage of your warranty to schedule service. Let us know if you need additional assistance. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Freezer is dark in less than a week
on December 21, 2022
Posted by: Distefanocarync
from Cary, NC
Nice fridge. So far seems very nice except today (5th day of ownership) the freezer lights are out. It's dark. Hard to see. No idea where the bulb is. Or if there are more than 1. What to do?
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
The absolute worst ice maker - complete waste of $
on June 3, 2023
Posted by: bconn11
from Chicago
Ever since we got this refrigerator the ice maker has never worked properly. The cubes don’t form correctly, and when you try to dispense the ice all of it is stuck and frozen together in the unit itself. Furthermore, when we go to clear the blockage, we’ll usually find ice that has black spots on it from the mechanism itself. Absolute garbage.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 6, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your ice maker has given you so much trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your ice maker has given you so much trouble; we want to help. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good but very noisy.
on June 15, 2023
Posted by: MrCraigar
from Bothell, WA
We really like the features of this refrigerator but it's extremely loud when it's running. If you nudge it or a little bump it will quite down for a few seconds but it's very irritating.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke down in less than 2 years
on September 4, 2023
Posted by: KMG628
I purchased this refrigerator in March 2022. In September 2023, out of nowhere it stopped working. I would never purchase this product again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, September 7, 2023
Hi! Thank you for leaving us a review. We are extremely sorry to hear that your refrigerator stopped working after a year of ownership. This is in no way the consumer experience that we strive for. We strongly encourage you to schedule service with one of our certified technicians to get this issue resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Good but broke after two years
on March 25, 2024
Posted by: EllenAV
We’ve really enjoyed this fridge and have has zero complaints on the performance but our compressor just died and it’s not even a full 2 years old! I can’t recommend because of that. This fridge was very expensive and for it to break shy of two years old is terrible.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, March 26, 2024
We'd like to help you with your refrigerator. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com