Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.1
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
176
4 Stars
50
3 Stars
26
2 Stars
8
1 Star
37
79%of customers recommend this product.
(
212 out of
270)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
1
It stops working in 2 months. Very disappointed
on January 13, 2022
Posted by: Broken GE Refrigerator
from Lake Forest, CA
It has been only two month since I started using it. Refrigerator is not cold at all and freezer is generating some cold air but not cold enough to make ice. Turbo function does not work at all for some reason. From day 1, it created very annoying noise all the time. Not just one, two or three different types of noise. And left side French door has not worked properly ever since. Beverage door is supposed to be opened together with outer door by squeezing button and handle together but most of time it never opened together. And one of plastic shelf tray was corrupted or contaminated with some kind of chemical residue. A photo attached. Water dispenser was always spitting extra water randomly so my floor gets wet. I end up turning off that function. Few hundred dollars worth of food already went bad. Very disappointed in this product
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, January 21, 2022
Hello. We appreciate you letting us know about your experience with this attractive French Door refrigerator. We truly hate to hear you’ve had multiple issues with the refrigerator, including the fresh food and freezer sections not staying cold enough, the turbo function not working, noises, an issue with the left door and beverage door, residue on a shelf and the water dispenser spitting water onto the floor. We know how frustrating those issues must have been, especially if the cooling issues resulted in food loss. This absolutely isn’t the positive ownership experience we want you to have, and we’d like to assist.
After reviewing our system, we do see you have scheduled a service appointment. We are confident the technician will be able to properly diagnose and repair the issues with your refrigerator. If you wish to contact the Service Department for an update, they are available at 1-800-432-2737. Our Consumer Relations team is also available at 1-800-386-1215, if necessary.
Regarding the noises, newer models with added features and technology can sound a bit different than the older models you might be used to; sounds can include humming, whirring, popping, etc. If it might be useful for you, we do have a listing of normal noises on page 45 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-1.pdf
. The manual also has cleaning details that may help with the residue. For the issue you’re having with water spurting from the dispenser, it is possible there may be air in the line (especially if you have a newly installed filter); running water from the dispenser for about 5 minutes (approximately 2 gallons) should help if that’s the case. Other troubleshooting tips for the model are also available on page 46.
Our Refrigerator Design team will be informed of your experience and feedback for future review and improvement; we value your insights, as we always want to ensure we’re aware of any possible areas of concern. We hope this is resolved for you soon, so you can start to enjoy your refrigerator without any further inconvenience. If you do have any other concerns or questions, we are always glad to offer assistance. -Sarah@GEA
After reviewing our system, we do see you have scheduled a service appointment. We are confident the technician will be able to properly diagnose and repair the issues with your refrigerator. If you wish to contact the Service Department for an update, they are available at 1-800-432-2737. Our Consumer Relations team is also available at 1-800-386-1215, if necessary.
Regarding the noises, newer models with added features and technology can sound a bit different than the older models you might be used to; sounds can include humming, whirring, popping, etc. If it might be useful for you, we do have a listing of normal noises on page 45 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-1.pdf
. The manual also has cleaning details that may help with the residue. For the issue you’re having with water spurting from the dispenser, it is possible there may be air in the line (especially if you have a newly installed filter); running water from the dispenser for about 5 minutes (approximately 2 gallons) should help if that’s the case. Other troubleshooting tips for the model are also available on page 46.
Our Refrigerator Design team will be informed of your experience and feedback for future review and improvement; we value your insights, as we always want to ensure we’re aware of any possible areas of concern. We hope this is resolved for you soon, so you can start to enjoy your refrigerator without any further inconvenience. If you do have any other concerns or questions, we are always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
awesome features and quiet.
on January 28, 2022
Posted by: KV4x6
from Seattle Wa.
The refrigerator is the best. Very quiet, and a pleasing sound when the compressor is running. Temperature controls are spot on and useful. The extending water tray for filling a pitcher of water is an unexpected positive surprise. The ice maker works great.
Over all we are extremely happy with the GE refrigerator!
Over all we are extremely happy with the GE refrigerator!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Just as Expected
on February 6, 2022
Posted by: Diego R
from Oxnard, CA
I reviewed considerable product reviews before settling on the GE Profile Series PYD22KYNFS. I was in the market for a French-door, counter-depth, water/ice dispensing, showcase lighting, and door-in-door refrigerator. This refrigerator met all of my primary criteria at a competitive price point. Everything worked as expected as delivered so initial quality has been excellent. Overall, I'm pleased with the product and would recommend it to others.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this fridge!
on February 11, 2022
Posted by: MelOKC
from Edmond OK
We recently purchased this refrigerator from a locally owned store and we love it! The door-in-door was an unexpected surprise, it maybe my favorite, most used feature. My husband loves the crushed ice option! Very pleased with our choice!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great
on February 13, 2022
Posted by: Chimpas
from St. Louis
Fridge is living up to expectations. Love the quick reach door.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful refrigerator
on February 19, 2022
Posted by: Howie628
from WV
Love the refrigerator. It was my first counter depth, so I was afraid I was going to lose a lot of space inside. Wrong. This fridge is laid out beautifully, especially the door bins. I love the door in door feature. The only thing I would change, and it's a little thing, is that I would offer it with the bottom refrigerator drawer able to open on its own, or make it split drawers so you don't have to open both refrigerator doors to pull out the drawer. Other than that, we live it, and am sure will get use to the tiny inconvenience of the drawer issue.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great little giant
on March 8, 2022
Posted by: 1stTimeGE
from NJ
Compact but spacious to accommodate a family of 4.
Features
4
Performance
5
Quality
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
Good overall
on March 13, 2022
Posted by: xfghsfghj
Aesthetically, fridge looks great. Fridge came in working condition. Did notice the left door leaking small amounts of water occasionally. Need to investigate but other than that, everything else works beautifully.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
4
Written by a customer while visiting geappliances.com