Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Average customer rating
4.1
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
176
4 Stars
50
3 Stars
26
2 Stars
8
1 Star
37
79%of customers recommend this product.
(
212 out of
270)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door-in-Door Counter-Depth Refrigerator with Hands-Free AutoFill - Stainless Steel
Customer Rating
5
Very Nice
on March 20, 2022
Posted by: robmca
Refrigerator is spacious but lost storage on door due to ice on door. Not quite as deep as the GE Profile French door that it replaced but still plenty of space. Overall its great and Fits perfectly in the area available.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it
on August 25, 2022
Posted by: AndrewMI
from Michigan
We love this fridge, so do our kids. Food is cold, rock solid.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Hope this one lasts more than 2 months
on September 23, 2022
Posted by: AriDd
3rd fridge in two years , this replaces the last one after the compressor went in 2 months ! Took months of not having refrigerator for GE to final replace , nightmare for two years.
So far so good on the new fridge , although it made a lot of noise till it with was filled up , not worth the price IMO.
So far so good on the new fridge , although it made a lot of noise till it with was filled up , not worth the price IMO.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 29, 2022
Hello - Thank you for taking the time to write a review. While we're glad to see you enjoy this model's features and appearance, we regret to hear this is your third fridge in only two years. We understand how disappointing that would be, and we genuinely apologize for the inconvenience this has caused.
We're glad to hear we were able to supply you with a replacement refrigerator. We're confident you will enjoy your new fridge for many years. However, we value your feedback and will share your review with our product development team for any necessary improvements.
Please contact us if you need anything; we're always glad to help. Best wishes. -Shayla@GEA
We're glad to hear we were able to supply you with a replacement refrigerator. We're confident you will enjoy your new fridge for many years. However, we value your feedback and will share your review with our product development team for any necessary improvements.
Please contact us if you need anything; we're always glad to help. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not the greatest.
on September 26, 2022
Posted by: Todd4488
from Sellersburg, IN
From the outside refrigerator looks nice but performs poorly. Took days to cool down when new and recovers very slow when doors are opened.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 27, 2022
Hello,
Thank you for reaching out to us! We’re so sorry to hear about the issues you’re having with this refrigerator. At GEA, we strive to deliver the highest quality products and services that meet the needs of every consumer; however, we understand that there is always room to improve. This said, we would like to apologize for the aspects of this refrigerator that did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, so please know that we will be sharing this information with our product team.
Thank you again for your honest feedback, is it allows us to learn the best ways to improve our products in the future. If you ever need additional assistance, please know that you can always contact us.
All the best,
Matthew
GE Appliances
Thank you for reaching out to us! We’re so sorry to hear about the issues you’re having with this refrigerator. At GEA, we strive to deliver the highest quality products and services that meet the needs of every consumer; however, we understand that there is always room to improve. This said, we would like to apologize for the aspects of this refrigerator that did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, so please know that we will be sharing this information with our product team.
Thank you again for your honest feedback, is it allows us to learn the best ways to improve our products in the future. If you ever need additional assistance, please know that you can always contact us.
All the best,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Ice dispenser is bane of my good life.
on December 11, 2022
Posted by: Dave6519231
from Cape Fear, NC
Not life threatening, but if I could throw this whole unit through the window I would. If only I was strong enough and my kitchen was up in a high rise, then I would have some satisfaction from a dramatic explosion when it hits the ground. That drama would match what I gave daily trying to get ice. No ice, no ice, no ice, whirring… explosion of ice all over floor. Or… no ice, no ice, no ice. Open unit, empty and inflight from lame mechanism, replace unit, explosion of ice all over the floor. Out the window with you!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 13, 2022
Hello- We appreciate you taking the time to send us your review. We apologize that your icemaker is causing frustration and hope that we can help. If the dispenser on your refrigerator is not dispensing ice, this could be due to clumping ice cubes. If this is the case, the ice cubes in your icemaker may be clumping for a couple of reasons:
Low Food Load:
The defrost cycle radiates some heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during the defrost cycle and may cause the ice to freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keep the ice from melting. Make sure the freezer is at least 3/4 full of food.
Lack Of Use:
When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well.
We have also found in the use and care manual some information starting on page 23 that explains more about the icemaker and how to turn it on and off as an option here- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-3_LoRes.pdf&_ga=2.4085552.1238346096.1670855733-127669505.1668533465. We do hope this helps. If you need anything else in the future, please let us know. Take care. Dianna@GEA
Low Food Load:
The defrost cycle radiates some heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during the defrost cycle and may cause the ice to freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keep the ice from melting. Make sure the freezer is at least 3/4 full of food.
Lack Of Use:
When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production to prevent this as well.
We have also found in the use and care manual some information starting on page 23 that explains more about the icemaker and how to turn it on and off as an option here- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-3_LoRes.pdf&_ga=2.4085552.1238346096.1670855733-127669505.1668533465. We do hope this helps. If you need anything else in the future, please let us know. Take care. Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT buy GE product - ESPECIALLY this frig.
on May 31, 2023
Posted by: Run Forest
from Warner Robins, GA
Product is extremely noisy, do not buy it. GE will tell you that the product is running.
as designated it is working as designed! What this means to you, you can hear the frig from any room that is connected to your kitchen. Seriously it sounds like it is always in defrost. We have to leave our bedroom TV turned on all night so that we don't hear it. GE has you pay all this money and they know they are selling you a product that is LOUD. Yes, that LOUD. The repair man has been out her more than a dozen times. Run to Whirpool....
as designated it is working as designed! What this means to you, you can hear the frig from any room that is connected to your kitchen. Seriously it sounds like it is always in defrost. We have to leave our bedroom TV turned on all night so that we don't hear it. GE has you pay all this money and they know they are selling you a product that is LOUD. Yes, that LOUD. The repair man has been out her more than a dozen times. Run to Whirpool....
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 1, 2023
Greetings! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that this refrigerator did not meet your expectations. We understand the importance of having an appliance operate at a lower noise level. We will be sure to send this feedback to our product design teams for improvement on future models. We are honored to have you as a part of the GE Appliances family, and our hope is to gain your trust back with our appliances. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Problems after 4 Months
on June 3, 2023
Posted by: Peter92
from New Bern, NC
The refrigerator was great at first, but the inside with smaller compared to other counter depths. There is no temperature display. Four months in we have cooling problems. A technician has come out 2 times so far. They replaced a board. One week later we are still having cooling problems. The service company is scheduled to come out this week to look again. You don't know there is a cooling problem until the food starts to show signs (like food in freezer thawing or condensation inside refrigerator) of problems because there is no way to read the temperature. I've added a thermometer. I wish I could just get the refrigerator replaced but was told they have to come out numerous time until they will replace the defective product. It should have issues this soon after purchase.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 7, 2023
Greetings! Thank you for your valuable feedback. We are extremely sorry to hear that your refrigerator is having cooling issues after only 4 short months. This is not normal operation and definitely is not the consumer experience that we strive for.
We strongly encourage you to schedule an in-warranty service appointment with our GE Appliances technicians to get this cooling issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our certified technicians will get your refrigerator back up and running as normal as quickly as possible. - Adrian@GEA
We strongly encourage you to schedule an in-warranty service appointment with our GE Appliances technicians to get this cooling issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our certified technicians will get your refrigerator back up and running as normal as quickly as possible. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice fit
on December 2, 2023
Posted by: Mark SS
Have a very tight space in the kitchen to install the refrigerator and this model worked out perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com