Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Average customer rating
4.1
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
313
4 Stars
126
3 Stars
54
2 Stars
23
1 Star
49
79%of customers recommend this product.
(
418 out of
529)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
1
GIANT LEMON THAT MAKES COFFEE
on January 26, 2024
Posted by: Cgammon
from Knoxville TN
If I could give 0 stars I would. I've had this refrigerator serviced more times than all appliances I've ever known put together. I left a review 2 years ago and GE did pay for the parts. But guess what? It's busted AGAIN- not cooling and the serviceman gave a list of parts that need to be replaced. I mean I have socks that have lasted longer than this refrigerator!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, February 1, 2024
Oh no!
We're so very sorry you haven't had the best experience with your refrigerator. We certainly understand how disruptive all this must be. Your comments are extremely important to us and will be considered by our product design team. We truly appreciate your time and please know that we're always looking for ways to improve. Thank you so much for sharing.
Best wishes. - Tierra@GEAppliances
We're so very sorry you haven't had the best experience with your refrigerator. We certainly understand how disruptive all this must be. Your comments are extremely important to us and will be considered by our product design team. We truly appreciate your time and please know that we're always looking for ways to improve. Thank you so much for sharing.
Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Need answers
on January 30, 2024
Posted by: Pearlll22
I have had this fridge for about 3 years. A couple days ago the freezer stopped keeping the meat frozen and stopped being and the right temp. As well as the ice maker. Not to sure what to do or how to fix it i went to the owners manual and did everything but still not seeing results. it has been really upsetting and frustrating.
Response from geappliances.comBy Adrian, GE_Appliances, February 6, 2024
Oh no! We are so sorry to hear that your refrigerator is no longer cooling as designed. This is definitely not normal operation, and we strongly encourage you to schedule a service appointment with one of our certified technicians to get this issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this cooling issue resolved as quickly as possible. - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this cooling issue resolved as quickly as possible. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on May 30, 2024
Posted by: Jprice410
from Florida
The fan motor already went out. Did not know until I purchased it you can not add the ice maker in the freezer portion if you had the Keurig in the door. Ice maker does not keep up for just a family of three and if you don't give the ice maker it starts to freeze up.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Michael, GE_Appliances, May 31, 2024
We would like to help with your broken refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stay away from this fresh food freezer.
on June 24, 2024
Posted by: Lizzie1918
from Mid Atlantic
I liked the GE Profile Cafe French Door Refrig. until the food in the fresh food area kept freezing. We bought the frig. in 2016 and are going on our fourth fan replacement. It is aggravating at today's food prices to throw away fresh food that is frozen solid. Stay away from GE.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, June 26, 2024
We are honored to have you as a part of the GE Appliances family. We are extremely sorry to hear of your ongoing issues with the condenser fan. We understand the importance of an appliance and its parts operating as designed for an extended period of time. We will be sure to pass these comments along to our product team for review, as we're always looking for new ways to improve our products.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor product
on August 29, 2024
Posted by: Bob793
Product is poor quantity and has been problematic over the course of ownership. There has been issues with: fridge doors, water dispenser, light, speed of water and temperature.
Response from geappliances.comBy Charlie, GE_Appliances, August 30, 2024
We're sorry to hear that you are less than satisfied with this refrigerator. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great storage
on November 9, 2024
Posted by: Rich 71
I have no complaints about this refrigerator the inside has plenty of room in both areas
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Need improvement
on November 19, 2024
Posted by: QuiqueCard
The ice maker is small and clogs frequently. The vegetable and fruit compartment doesn't keep fresh, and food rots rapidly. If you're a coffee lover, you know that Keurig doesn't make good coffee.
Features
5
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, November 21, 2024
We want to help out with your icemaker stopping up and with the food drawers not keeping cool. You can check the following article for tips that can help with the ice clumping and dispenser: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=21554).
As for the fruits and veggies, we recommend checking this article: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=21046). If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
As for the fruits and veggies, we recommend checking this article: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=21046). If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst Refrigerator ever
on December 15, 2024
Posted by: Kathie2oombs
from San Jose, ca
If you enjoy a fridge that requires a new water filter every few weeks. Where each filter costs 60 dollars. Where the water and ice stop working until you replace it . When you replace it, it still doesn’t work/ where the the water and ice don’t work unless you push your finger in the light button. Where the freezer handle falls off repeatedly. Where your food freezes. Where your food has condensation on everything a day later. Where the circuit board malfunctions. Where everyone in the family expresses their hate for a refrigerator, then this is the fridge for you.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 6, 2025
We'd like to help out with the issues you've experienced with your refrigerator. We recommend checking the following article for troubleshooting that can help: (Too Cold, Freezing Food) https://products.geappliances.com/appliance/gea-support-search-content?contentId=23638
We will be reaching out over email to gather some additional information for the other issues. Please respond at your earliest convenience.
We will be reaching out over email to gather some additional information for the other issues. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com