Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Average customer rating
4.1
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
313
4 Stars
126
3 Stars
54
2 Stars
23
1 Star
49
79%of customers recommend this product.
(
418 out of
529)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
3
Love it so far...except for the Keurig
on September 9, 2022
Posted by: Crozgrig
from WI
Everything is working great. Except for the Keurig. When we heat the water, it gets to 50% then an Error comes up. We tried unplugging and trying again with no luck. There is no instruction on what to do. We have a call into the repair man. Otherwise it looks great!
I would recommend this to a friend!
Features
5
Performance
3
Quality
5
Value
5
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 20, 2022
Hey there - we're thrilled to know that the refrigerator has been working great for you. We're also very sorry, however, to know that the Keurig dispenser/brewer isn't working as expected.
There are multiple reasons why the "Error" message might come up for the Keurig, and you can learn more about these reasons, and potential solutions, here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
If the information above doesn't prove helpful, we recommend scheduling a service appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We also recommend referencing your retailer's return/exchange policy as another possible resolution to this concern.
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
There are multiple reasons why the "Error" message might come up for the Keurig, and you can learn more about these reasons, and potential solutions, here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
If the information above doesn't prove helpful, we recommend scheduling a service appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We also recommend referencing your retailer's return/exchange policy as another possible resolution to this concern.
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the look and the Keurig feature.
on August 28, 2022
Posted by: Nannyof12
from Chilhowie VA
Would love to see a second ice maker in the bottom freezer department since the keurig takes up ice bucket space.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the Keurig
on August 20, 2022
Posted by: Allyt4
from Orlando
Pros- keurig in the door is awesome, one less appliance on the counter and it’s a great looking fridge
Cons- being counter depth is probably why but I feel we have no room! We can only fit half of what we use to. Also the fridge came wrapped in plastic that is almost impossible to get off. It’s like they assembled the doors with the plastic wrapped around it.
Cons- being counter depth is probably why but I feel we have no room! We can only fit half of what we use to. Also the fridge came wrapped in plastic that is almost impossible to get off. It’s like they assembled the doors with the plastic wrapped around it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Profile Refrigerator
on August 12, 2022
Posted by: Coffee and ice
from Oregon
Love it. We use the Keurig all the time!
2nd GE appliance, first one was replaced because of faulty equipment.
2nd GE appliance, first one was replaced because of faulty equipment.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good overall fridge
on August 10, 2022
Posted by: End user1
from Melville, New York
Arranging places for appropriate storage is awkward at times and strangely planned.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Joyce@GEA, GE_Appliances , August 11, 2022
Hello- Thanks so much for your purchase. We are so happy to hear you are pleased with your refrigerator. We want to help! Please review page 18 in your manual for arranging the shelving to your liking.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-2.pdf&_ga=2.102536004.419789475.1659984428-632156402.1658924269&_gac=1.145032576.1660085889.EAIaIQobChMI5PuQ6O26-QIVEgaICR2ucQGiEAAYASAAEgJ5avD_BwE
If you have any questions or need anything in the future, please let us know. We are always happy to help! Joyce@GEA
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-2.pdf&_ga=2.102536004.419789475.1659984428-632156402.1658924269&_gac=1.145032576.1660085889.EAIaIQobChMI5PuQ6O26-QIVEgaICR2ucQGiEAAYASAAEgJ5avD_BwE
If you have any questions or need anything in the future, please let us know. We are always happy to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on August 1, 2022
Posted by: Inn keeper
I don’t have a service problem but you do. This refrigerator is not worth the money
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, August 2, 2022
Hello, thank you for reaching out with this feedback. We are very let down to hear that you are not satisfied with your refrigerator's performance, features, and quality, and we are so sorry for the disappointment this has caused for you.
We are confident that our factory service and repair team will be able to address any hardware issues for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please know we are here should you need any assistance from us in the future. -Elliot@GEA
We are confident that our factory service and repair team will be able to address any hardware issues for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please know we are here should you need any assistance from us in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
So far so good
on July 30, 2022
Posted by: EJL2
from Springfield
New appliances are a crap shoot anymore. So far everything functions as promised. Paying extra for the smudge/fingerprint proof finish is worth it
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective compressor
on July 24, 2022
Posted by: Sub standard
from Crystal Lake IL
Product manufactured with a defective compressor and stopped working after 3 months. Took 12 days to get it serviced. Not only did we lose food, it was a huge inconvenience and unexpected in a new construction home.
Features
2
Performance
1
Quality
1
Response from geappliances.comBy Kianna@GEA, GEA, July 26, 2022
Hello,
Thanks for sharing your feedback. We hate to hear of the experience you have had with your refrigerator. We can understand how much of a headache this must have been, and we apologize for the inconvenience. It’s always a pleasure to help.
Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Thanks for sharing your feedback. We hate to hear of the experience you have had with your refrigerator. We can understand how much of a headache this must have been, and we apologize for the inconvenience. It’s always a pleasure to help.
Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Written by a customer while visiting geappliances.com