Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Average customer rating
4.1
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
313
4 Stars
126
3 Stars
54
2 Stars
23
1 Star
49
79%of customers recommend this product.
(
418 out of
529)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
1
GE’s failure of design
on March 11, 2023
Posted by: Mert73
from Meridian, ID
I think we have had 6 service calls on it, and between GE and the company we bought it from, they have put more warranty dollars into this piece of junk that what we originally paid. It has slowly ruining our kitchen flooring from leaking water from the bottom freezer because the drain keeps getting clogged. Poor engineering and poor quality from GE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, March 14, 2023
Hey there - We're so sorry that you've had this experience with this refrigerator and with service. This is certainly not what we want for you. We do understand and share your disappointment in this matter. We would like the opportunity to help! We've reached out to you via email to gather some additional information. We look forward to assisting you soon. Best regards. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Rattler
on March 6, 2023
Posted by: GE gujy
from Charlotte, North Carolina
We have had issues with our unit since we moved into our new home. First thing it rattles and vibrates, then the ice and water dispenser on the door stopped working. Service came out and fixed the ice and water issue but it still rattles and rolls forward when you open the freezer. We have lived in our home only 4 months.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, March 8, 2023
Hello - We appreciate you choosing GE Appliances and are glad to see you enjoy the appearance and features of your new refrigerator! However, we're sorry to hear you've had issues with a rattling noise and your dispenser stopped working. We're glad a technician was able to fix your dispenser. We'd love to assist with that rattling noise.
Due to the size of the doors and the strength of the door gaskets, it is possible that the refrigerator could roll or move when one of the doors is opened. Since the wheels or rollers do not lock in place, it may help to place a piece of wood, a small wood wedge or plastic furniture coaster (with felt on the bottom) under the wheels or rollers to prevent rolling. We recommend re-leveling the refrigerator after doing this, if necessary.
Re-leveling the fridge may also resolve any rattling sounds. You may learn how to level the fridge on page 39 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-4_LoRes.pdf&_ga.
We hope this helps! We strive to provide the best quality and will share your review with our team. We're always here if you need anything. Take care. -Shayla@GEA
Due to the size of the doors and the strength of the door gaskets, it is possible that the refrigerator could roll or move when one of the doors is opened. Since the wheels or rollers do not lock in place, it may help to place a piece of wood, a small wood wedge or plastic furniture coaster (with felt on the bottom) under the wheels or rollers to prevent rolling. We recommend re-leveling the refrigerator after doing this, if necessary.
Re-leveling the fridge may also resolve any rattling sounds. You may learn how to level the fridge on page 39 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-4_LoRes.pdf&_ga.
We hope this helps! We strive to provide the best quality and will share your review with our team. We're always here if you need anything. Take care. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect
on March 4, 2023
Posted by: Keythegoat
from Miami
I have a great experience with fridge everything works very nicely the coffee is good too
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Average at best. Keurig not always functional
on February 24, 2023
Posted by: Mike V 1340
from AZ
The refrigerator itself is pretty narrow when the doors are open. The bottom drawer is the width of the refrigerator so you need to always open both doors to open that drawer. The design isn't that good. I've had this refrigerator 3 weeks and the indoor Keurig has not worked more than it has worked. I was so excited to get it and now I'm very disappointed. I have service coming out next week for this and also my GE microwave because the vent fan speed is not at all variable it's all one speed. Not satisfied with these products.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
2
Response from geappliances.comBy GE_Appliances, February 27, 2023
Hello- We appreciate you taking the time to provide your opinion and feedback on your new refrigerator and microwave.
We are constantly upgrading our appliances with newer technologies and seeking for the best results. Please accept our apologies for your disappointment and any inconvenience this may have caused you
We are sure that the technician would be able to come out and fix this issue. We encourage you to continue to work with us on this. We are here to help if you need additional assistance.
-Charlie@GEA
We are constantly upgrading our appliances with newer technologies and seeking for the best results. Please accept our apologies for your disappointment and any inconvenience this may have caused you
We are sure that the technician would be able to come out and fix this issue. We encourage you to continue to work with us on this. We are here to help if you need additional assistance.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
A Pretty Piece
on February 6, 2023
Posted by: pati_cake2
from Texas
Love it. Use it as a conversational prop when the subject of coffee , donuts, and the like
does come up.
does come up.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Overpriced tin can
on January 21, 2023
Posted by: Pamjean
from Wray colorado
It is not scratch or fingerprint proof
Have to open both doors to get anything out and have to have both doors open to pull drawers out
The cup slides on and off control arm when filling a cup
The plate stating temp zone control on bottom drawer is popping up
Very unhandy to get bulk ice out
Still have not been able to remove plastic protect wrap from all the edges
the writing on water and ice dispenser does not stay lit unless night light is turned on
Lot of wasted space
Dislike it all
Have to open both doors to get anything out and have to have both doors open to pull drawers out
The cup slides on and off control arm when filling a cup
The plate stating temp zone control on bottom drawer is popping up
Very unhandy to get bulk ice out
Still have not been able to remove plastic protect wrap from all the edges
the writing on water and ice dispenser does not stay lit unless night light is turned on
Lot of wasted space
Dislike it all
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GE_Appliances, January 24, 2023
Hello,
We appreciate you taking the time to leave us feedback, but we’re sorry to hear that you’ve been disappointed in your new refrigerator. We know it’s frustrating when you buy a new appliance only to find yourself unhappy with it, especially something as prominent as a fridge. We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens. We recommend taking a look at the article below for tips on keeping your fingerprint resistant stainless-steel clean:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16697
Please feel free to reach out with any other questions or concerns you may have. Best regards. -MichaelB@GEA
We appreciate you taking the time to leave us feedback, but we’re sorry to hear that you’ve been disappointed in your new refrigerator. We know it’s frustrating when you buy a new appliance only to find yourself unhappy with it, especially something as prominent as a fridge. We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens. We recommend taking a look at the article below for tips on keeping your fingerprint resistant stainless-steel clean:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16697
Please feel free to reach out with any other questions or concerns you may have. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features in and out!
on January 18, 2023
Posted by: evitam
from Lambertville, MI
I'm loving this Refrigerator/Freezer. It is the perfect size, and to be able to brew a cup of coffee or tea from my fridge, wow!
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
We are so thrilled with this refrigerator!
on January 15, 2023
Posted by: Shelly73S
from Mt Laurel, NJ
Beautiful, easy to use. Lots of space. Great quality!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com