Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Average customer rating
4.1
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
313
4 Stars
126
3 Stars
54
2 Stars
23
1 Star
49
79%of customers recommend this product.
(
418 out of
529)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
4
Bright and functional
on September 21, 2023
Posted by: Merap
from Philly
A few technical problems but it’s a good fridge. Looks nice. Like the Kuerig feature but it takes a long time.
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 27, 2023
Hi there,
Thank you for taking the time to leave a review on your new GE Profile Series french-door refrigerator. We are sorry to hear that you are experiencing a few technical problems, and the Keurig takes a while to dispense. However, we are pleased to hear that the refrigerator is bright and functional. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to leave a review on your new GE Profile Series french-door refrigerator. We are sorry to hear that you are experiencing a few technical problems, and the Keurig takes a while to dispense. However, we are pleased to hear that the refrigerator is bright and functional. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice maker and water dispenser short lifespan.
on September 11, 2023
Posted by: Rgzarate
This refrigerator came with our new home. As soon as the warranty was over and the ice maker and water dispenser is not working along with the lights in the freezer. Had a new light switch out on. Lights still aren’t working. Very frustrating.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 12, 2023
Good afternoon,
We appreciate you taking the time to leave a review on your GE Profile Series french-door refrigerator, We are truly sorry to hear that the water and ice dispenser is no longer functioning properly, as well as the lights in the freezer section. This is certainly not normal operation, nor the quality that we expect.
We recommend scheduling a service appointment with our factory service team so we can get this resolved as soon as possible. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. Have a great evening!
-Devin@GEA
We appreciate you taking the time to leave a review on your GE Profile Series french-door refrigerator, We are truly sorry to hear that the water and ice dispenser is no longer functioning properly, as well as the lights in the freezer section. This is certainly not normal operation, nor the quality that we expect.
We recommend scheduling a service appointment with our factory service team so we can get this resolved as soon as possible. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. Have a great evening!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stay away from this refrigerator!
on August 23, 2023
Posted by: Bc660
from Ohio
I've owned this refrigerator just over 2 years, it isn't making ice and the freezer isn't working. This refrigerator was expensive! The appliance repair said he runs into this way to many times and unfortunately it can't be fixed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 23, 2023
Greetings! We appreciate you taking the time to provide us with your valuable feedback. We are so sorry to hear of your experience with this refrigerator. This is definitely not the consumer experience that we want or strive for. We will be sure to share these comments with our product design teams, so they can make the necessary improvements to future models. Thank you for choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator
on August 4, 2023
Posted by: Travisg
Love this refrigerator it fits my space perfectly and love have to coffee option
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Review after 6 months
on July 17, 2023
Posted by: Super Baba
from Georgetown, tx
The water purification system is awesome. Find myself drinking more water. Layout of refrigerator and freezer is nice. Compressor is extremely noisy. 6 months later seems to be louder. Ice maker does not always seal well and builds up ice around seal.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Stainless steel
on July 1, 2023
Posted by: Whit31
from Bradenton, fl
So easy to wipe off. I have a big family so the doors open and shut constantly. But I don't have to worry about them staying open and they shut quietly.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Awsome Fridge
on June 6, 2023
Posted by: Stephen___T
from Chesapeake VA
Great fridge. Only down side is you have make sure you keep the condensate drain clean or the freezer will develop a huge ice block in the bottom and stop the door from closing properly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Keurig in door with app is a joke.
on May 31, 2023
Posted by: Disgruntled Grammy
from Chattanooga, TN
I loved the concept of the coffee always having filtered water, and the Keurig in the door. I have had to trip the breaker to reset the computer in the door a minimum of 3 times a week. I can’t do it from the app, it says it is locked out. It heats up much slower than an actual coffee maker, so using the app is convenient when it actually functions. I finally gave up using it because it is such a pain in the butt. Another annoyance is the ice maker. It jams. I have to unlock it from the inside and knock the ice down into the tub so it will continue making ice. Too many design flaws for my comfort and the price I paid.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, June 1, 2023
Hello,
We're sorry to hear you're unhappy with this refrigerator's ice maker and Keurig brewing system. If you're still having trouble using the SmartHQ app with this feature, please contact our Connected Home Support team at 1-800-220-6899 or email connected@help.geappliances.com.
We're always looking for ways to improve, and we'll make sure our design team sees your feedback on the ice maker. Thanks for sharing.
-Sylvia@GEA
We're sorry to hear you're unhappy with this refrigerator's ice maker and Keurig brewing system. If you're still having trouble using the SmartHQ app with this feature, please contact our Connected Home Support team at 1-800-220-6899 or email connected@help.geappliances.com.
We're always looking for ways to improve, and we'll make sure our design team sees your feedback on the ice maker. Thanks for sharing.
-Sylvia@GEA
Written by a customer while visiting geappliances.com