Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Average customer rating
4.1
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
313
4 Stars
126
3 Stars
54
2 Stars
23
1 Star
49
79%of customers recommend this product.
(
418 out of
529)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
1
Poor product
on August 29, 2024
Posted by: Bob793
Product is poor quantity and has been problematic over the course of ownership. There has been issues with: fridge doors, water dispenser, light, speed of water and temperature.
Response from geappliances.comBy Charlie, GE_Appliances, August 30, 2024
We're sorry to hear that you are less than satisfied with this refrigerator. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stay away from this fresh food freezer.
on June 24, 2024
Posted by: Lizzie1918
from Mid Atlantic
I liked the GE Profile Cafe French Door Refrig. until the food in the fresh food area kept freezing. We bought the frig. in 2016 and are going on our fourth fan replacement. It is aggravating at today's food prices to throw away fresh food that is frozen solid. Stay away from GE.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, June 26, 2024
We are honored to have you as a part of the GE Appliances family. We are extremely sorry to hear of your ongoing issues with the condenser fan. We understand the importance of an appliance and its parts operating as designed for an extended period of time. We will be sure to pass these comments along to our product team for review, as we're always looking for new ways to improve our products.
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on May 30, 2024
Posted by: Jprice410
from Florida
The fan motor already went out. Did not know until I purchased it you can not add the ice maker in the freezer portion if you had the Keurig in the door. Ice maker does not keep up for just a family of three and if you don't give the ice maker it starts to freeze up.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Michael, GE_Appliances, May 31, 2024
We would like to help with your broken refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Need answers
on January 30, 2024
Posted by: Pearlll22
I have had this fridge for about 3 years. A couple days ago the freezer stopped keeping the meat frozen and stopped being and the right temp. As well as the ice maker. Not to sure what to do or how to fix it i went to the owners manual and did everything but still not seeing results. it has been really upsetting and frustrating.
Response from geappliances.comBy Adrian, GE_Appliances, February 6, 2024
Oh no! We are so sorry to hear that your refrigerator is no longer cooling as designed. This is definitely not normal operation, and we strongly encourage you to schedule a service appointment with one of our certified technicians to get this issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this cooling issue resolved as quickly as possible. - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this cooling issue resolved as quickly as possible. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
GIANT LEMON THAT MAKES COFFEE
on January 26, 2024
Posted by: Cgammon
from Knoxville TN
If I could give 0 stars I would. I've had this refrigerator serviced more times than all appliances I've ever known put together. I left a review 2 years ago and GE did pay for the parts. But guess what? It's busted AGAIN- not cooling and the serviceman gave a list of parts that need to be replaced. I mean I have socks that have lasted longer than this refrigerator!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, February 1, 2024
Oh no!
We're so very sorry you haven't had the best experience with your refrigerator. We certainly understand how disruptive all this must be. Your comments are extremely important to us and will be considered by our product design team. We truly appreciate your time and please know that we're always looking for ways to improve. Thank you so much for sharing.
Best wishes. - Tierra@GEAppliances
We're so very sorry you haven't had the best experience with your refrigerator. We certainly understand how disruptive all this must be. Your comments are extremely important to us and will be considered by our product design team. We truly appreciate your time and please know that we're always looking for ways to improve. Thank you so much for sharing.
Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Not Worth the Purchase
on December 26, 2023
Posted by: Tech321
from Jacksonville, FL
We purchased this refrigerator with great expectations; however, we have never had the opportunity to use the special features due to filtration issues. This is the first refrigerator we have purchased with water and ice capabilities of which we have never been able to use even after conducting a service call. The filtration for the water is non- existent. After the repair man drained, replaced filters and hoses for the entire system, we attempted to drink clean water and were sorely disappointed. The water contained bits and pieces of trash once again. Not even 30 minutes after a service call and ever since. We now only use the refrigerator for cooling. Not to mention the innumerable amount of pieces of plastic which fall in the ice maker. We had the refrigerator. It even three years and could not fully enjoy the features which led us to the purchase. Sad to say, this has deterred us from buying another refrigerator with an ice maker or water filter again. We are going back to an old school refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Lauren, GE_Appliances, January 8, 2024
Hello - thanks for sharing your review. We’re sorry to hear of the issues you experienced with your refrigerator, as that is certainly not the ownership experience that we strive for. Your experience will be shared with our engineering teams for further evaluation and improvement. If you should decide to give these features another try in the future with your next model, please don’t hesitate to reach out to us on social media so that we may assist in any troubleshooting we can. Kind regards. Lauren@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Very dependable refrigerator
on October 24, 2023
Posted by: Atom
We have had this refrigerator for 5 years and could not be happier with it. The ice maker works great and the Keurig coffee maker saves room on the counter.
Written by a customer while visiting geappliances.com
Customer Rating
4
A very fine refrigerator.
on October 19, 2023
Posted by: S K Smitty
We are very pleased with this fridge! The storage flexibility is among our favorite features, as well as interior lighting and easy to use controls. Our small concerns are the loudness of the Ice maker in the door and the noise of automatic water valve in the back; I expected better noise dampening at this price point. The Keurig attachment has been hit hit with friends and relatives! The fit and finish are top notch.
Written by a customer while visiting geappliances.com