Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
4
Overall good product with one issue
on April 30, 2021
Posted by: Jeff_In_MO
from Lee’s Summit, MO
Overall this is a good product. I love the way it looks on the inside and outside. Great lighting on the inside and nice shelving and drawer design. I tested the Keurig out once but haven’t really used it since. I only wanted it as a backup to the counter one we already have. This one takes longer to heat than the counter one. Now, for the one issue. The only complaint I have is that this refrigerator is noticeably louder when it’s cooling. When it’s not cooling it doesn’t make a sound. I read reviews about this before but thought that the folks complaining about this were just overly sensitive. I was wrong, and they were right. My old refrigerator, a Maytag side-by-side, didn’t make a peep. I’m not sure if this is just part of newer technology or if it’s just GE. We’ve gotten a little used to it. I’m just hoping it doesn’t get louder as it gets older.
We had the exact same one and the buyers wanted it when we sold our home to them. We decided to buy the same for our new house bc we loved it however after installation I noticed all film all over the refrigerator that was not removed. There was tape all inside, I had to clean and install the door storage bins and they didn’t show us how to use the Kurig (we didn’t have that feature before). So refrig a 5 and installation a 2 because I’m never going to be able to remove all that film ever.... it’s all stuck in there. very disappointed this is how my new refrigerator looks in my new house :(
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 26, 2021
Hello. We are sorry that your installers left so much of the protective film placed on the refrigerator. Did you contact your installers about this? We understand the frustration this has caused. The area around the dispenser will require a service call and you may ask them to look at the rest. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm -- Here is a link to the manual for your model which explains about the operation of the Keurig on page 15. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf -- We hope this helps. Geoff@GEA
For the most part we like all the features the only draw back being it is counter depth so we have to learn how to pack the shelf diffent than our old ref however it is 22.1 cb ft witch is almost as big as old one, so it we just have to think in a diffent box. We a family of two so we dont need huge ref
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Guy@GEA, GE Appliances, April 27, 2021
Hey there, thanks for taking the time to leave us your honest feedback. We appreciate the recommendation and we're happy to have you in our GE Appliances family!
The look of this is amazing, but the space is very limited due to the Keurig machine taking up one of the doors. You end up loosing shelving space which is hard for a growing family.
Have only had for a week. Love the idea of the Keurig, I do have a tech coming because the appliance seems to make an annoying humming sound almost constantly. But so far other than that I give it 4 stars.