Customer reviews from geappliances.com
GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Fingerprint resistant stainless steel
Average customer rating
4.1
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
313
4 Stars
126
3 Stars
54
2 Stars
23
1 Star
49
79%of customers recommend this product.
(
418 out of
529)
Customer Reviews for GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Keurig K-Cup Brewing System - Fingerprint resistant stainless steel
Customer Rating
1
Broken fron day 1
on September 2, 2020
Posted by: scarreiro
from Corona Ca.
no ice no water, 4 weeks to get parts, waited 5 weeks for the refrigerator, worst purchase I ever made
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Great fridge
on December 9, 2020
Posted by: Anngoldy
from Hull MA
I love the fridge, once I got the keurig dispenser, and was shown how to connect it to my phone. I think it’s great. I only wish it was bigger. But due to the doorway was only 30” a bigger one would not fit.my old fridge was 28 cf. this one is 26 cf. I have less room inside so it’s a relearning how much I can put inside. But all in all I like it and love making coffee from the fridge. My neighbors are jealous.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Convenient Coffee Maker
on February 10, 2021
Posted by: Mfowler9779
from Monterey, TN
Just installed so will eventually update my review and long term quality but initially a home run. Looks nice, ice maker in the door frees up room in the freezer and the Keurig in the door save counter space. Counter dept so doesn't stick out 4-6 inches, so really happy with my decision.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Response from geappliances.comBy MichaelY@GEA, GE_Appliances , February 1, 2023
Congratulations on your new refrigerator; we appreciate you taking the time to leave this review. We also love the added counter space gained from including the Keurig in the door of the refrigerator. It's so convenient to be able to set a timer and leave your cup so that your coffee is ready when you wake up in the morning!
Thank you so much for choosing GE Appliances to be part of your home. We're happy that you've been so pleased with this model.
Thank you so much for choosing GE Appliances to be part of your home. We're happy that you've been so pleased with this model.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on February 17, 2021
Posted by: LSVRN
from Fort Myers FL
Love the ice and water dispenser. Plus can make coffee!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Guy@GEA, GE Appliances, March 3, 2021
Hey LSVRN, we're so glad you're enjoying all of your new refrigerator's features such its coffee making ability! You make a great addition to our GE Appliances family.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good product but
on April 20, 2021
Posted by: Linloc
from Leland NC
We had the exact same one and the buyers wanted it when we sold our home to them. We decided to buy the same for our new house bc we loved it however after installation I noticed all film all over the refrigerator that was not removed. There was tape all inside, I had to clean and install the door storage bins and they didn’t show us how to use the Kurig (we didn’t have that feature before). So refrig a 5 and installation a 2 because I’m never going to be able to remove all that film ever.... it’s all stuck in there. very disappointed this is how my new refrigerator looks in my new house :(
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 26, 2021
Hello. We are sorry that your installers left so much of the protective film placed on the refrigerator. Did you contact your installers about this? We understand the frustration this has caused. The area around the dispenser will require a service call and you may ask them to look at the rest. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm -- Here is a link to the manual for your model which explains about the operation of the Keurig on page 15. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf -- We hope this helps. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Overall good product with one issue
on April 30, 2021
Posted by: Jeff_In_MO
from Lee’s Summit, MO
Overall this is a good product. I love the way it looks on the inside and outside. Great lighting on the inside and nice shelving and drawer design. I tested the Keurig out once but haven’t really used it since. I only wanted it as a backup to the counter one we already have. This one takes longer to heat than the counter one. Now, for the one issue. The only complaint I have is that this refrigerator is noticeably louder when it’s cooling. When it’s not cooling it doesn’t make a sound. I read reviews about this before but thought that the folks complaining about this were just overly sensitive. I was wrong, and they were right. My old refrigerator, a Maytag side-by-side, didn’t make a peep. I’m not sure if this is just part of newer technology or if it’s just GE. We’ve gotten a little used to it. I’m just hoping it doesn’t get louder as it gets older.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor workmanship
on May 24, 2021
Posted by: KC consumer
from Dublin,California
The ice machine in the unit clicks and knocks. It does not turn off. That results in the ice tray getting over filled and jammed.
They have limited warranty service and cannot get us serviced.
They have limited warranty service and cannot get us serviced.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 2, 2021
Hi there,
Thanks for reaching out. We're sorry to hear about the issues that you've had with your icemaker overflowing. We can understand how this would be frustrating.
Try the tips in the following article to see if they help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
If those tips don't solve the issue, then we'd recommend reaching out to our service team via phone or online through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that you're staying safe.
Best wishes,
Michael@GEA
Thanks for reaching out. We're sorry to hear about the issues that you've had with your icemaker overflowing. We can understand how this would be frustrating.
Try the tips in the following article to see if they help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
If those tips don't solve the issue, then we'd recommend reaching out to our service team via phone or online through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that you're staying safe.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Keurig Breaks Down Constantly
on June 1, 2021
Posted by: Bmg9fuva
The fridge itself is nice. However the keurig feature is constantly breaking down. It worked fine for the first year and a half. All of a sudden instead of heating water, when you press heat the machine dispenses water instead and won't stop until you press the button for 3 seconds or it throws an error code. The warranty dept has been out multiple times to fix it (they replaced multiple control panels, valves etc).
Well it just broke down again today and I'll have to call them up again.
Well it just broke down again today and I'll have to call them up again.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, June 2, 2021
Hello, we're pleased to know your refrigerator is working nicely, but sorry to hear about the issues you're having with your Keurig feature breaking down. We can imagine how frustrating this gets considering how many times you've had to have it repaired, so we'll be sure to take your comments into consideration for future reference.
We're wishing you the best and appreciate you bringing this to our attention.
Guy@GEA
We're wishing you the best and appreciate you bringing this to our attention.
Guy@GEA
Written by a customer while visiting geappliances.com