Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
Average customer rating
4.6
(4,613 Reviews)
Rating breakdown 4,613 reviews
5 Stars
3,405
4 Stars
928
3 Stars
166
2 Stars
40
1 Star
74
Customer Reviews for Frigidaire - 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
Customer Rating
1
THIS IS NOT A GOOD BUY!!!
on October 24, 2024
Posted by: SHAKING MY HEAD
UNFORTUNATELY TODAY I RETURNED HOME FROM WORKING A 12 HOUR SHIFT TO FIND OUT MY BRAND NEW 2 MONTH OLD REFRIGERATOR WAS NOT WORKING,,,,MY FROZEN FOOD WAS MELTED MY FOOD IN THE REFRIGERATOR WAS SPOILED. I PURCHASED THIS REFRIGERATOR IN AUGUST 22ND 2024 AND TODAY OCTOBER 24TH 2024 IT IS NOT WORKING. I CALLED THE NUMBER TO GET SOME ASSISTANCE WITH ITS REPAIR AND I WAS GIVEN AN APPOINTMENT FOR SERVICE FOR THE FOLLOWING WEDNESDAY, OCTOBER 30TH 6 DAYS LATER. I WAS OFFERED NO TEMPORARY SOLUTION TO THIS PROBLEM. WHAT AM I SUPPOSED TO DO UNTIL THEN. I HAVE SMALL CHILDREN AND I GUESS THIS COMPANY-FRIGIDAIRE THINKS THAT WE HAVE NO NEED FOR REFRIGERATED GOODS UNTIL THEN. I AM DEEPLY SADDENED THAT THIS HAPPENED.
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, October 25, 2024
Thank you for stopping by and taking the time to provide us with a review. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.
Rest assured that we will work closely with our technicians to resolve it and are committed to delivering and replacing the part that is needed for the repair as quickly as possible, so you and your family can get to enjoy the appliance for more years to come.
We appreciate your feedback; in this case, we could know which opportunities we could implement in the future in serving our consumers for having a temporary non-functioning unit. Knowing what is most important to our family only helps us to better understand what is needed for you.
If there is anything we can do to improve your experience or have any specific assistance, feel free to reconnect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Rest assured that we will work closely with our technicians to resolve it and are committed to delivering and replacing the part that is needed for the repair as quickly as possible, so you and your family can get to enjoy the appliance for more years to come.
We appreciate your feedback; in this case, we could know which opportunities we could implement in the future in serving our consumers for having a temporary non-functioning unit. Knowing what is most important to our family only helps us to better understand what is needed for you.
If there is anything we can do to improve your experience or have any specific assistance, feel free to reconnect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 25, 2024
Posted by: SEF2
[This review was collected as part of a promotion.] So far so good. Only been 2 weeks. Like the extra space in the door & the large deli bin. Only con is the ice maker makes small cubes. Hope this lives up to expectations & doesn’t become a lemon!!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 25, 2024
Posted by: momaLou
[This review was collected as part of a promotion.] Freezer door bounces open sometimes when I close bottom door and leaves crack and frost up inside freezer I just have to reck to make sure it is closed.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Working great!
on October 25, 2024
Posted by: Aciufi
[This review was collected as part of a promotion.] Glad to have a new fridge!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 26, 2024
Posted by: New Frigidaire customer 6
[This review was collected as part of a promotion.] Nice look. Love the finger print free stainless steel finish. Capacity and layout is very sensible and comfortable. Cooling is efficient and quick. Very satisfied. Happy with the pull open doors with no external handles.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on October 26, 2024
Posted by: FBC83
[This review was collected as part of a promotion.] we are very pleased. love that finger prints don't show. it is an added appliance of beauty to our kitchen. the ice maker is functioning properly and we like the large middle drawer the fridge is very spacious so glad we got this Frigidaire refrigerator
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Frigidaire
on October 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Plenty of room in the freezer and the refrigerator
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far so good
on October 26, 2024
Posted by: Teemali
[This review was collected as part of a promotion.] Only been in use for 6 days but no issue so far. I love the wide drawer and the door shelves are deep which is a plus. Seems to be cooling/freezing just as it should. Only con was that after removing the protective film, I saw on the top inside of the refrigerator door some white substance and the seal was a bit cracked. I cleaned it and will keep an eye on it and address it if I need to before my warranty is up.
Written by a customer while visiting frigidaire.com