Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
Average customer rating
4.6
(3,531 Reviews)
Rating breakdown 3,531 reviews
5 Stars
2,581
4 Stars
717
3 Stars
132
2 Stars
37
1 Star
64
Customer Reviews for Frigidaire - 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
Customer Rating
1
Does work after one month
on January 6, 2022
Posted by: Lori VK
[This review was collected as part of a promotion.] I am extremely disappointed since the frig expired during Christmas and my family was home. Added to that I have had to wait over two weeks for a frig is brand new. I have bought Frigidaire many times in my life but will not anymore. This frig should be replaced since it is a lemon.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 10, 2022
Hi Lori,
We would like to learn more about the failure your refrigerator has experienced and to see what options are available to help. We have reached out to you directly via email and look forward to hearing back from you soon.
Best Wishes, Anna
We would like to learn more about the failure your refrigerator has experienced and to see what options are available to help. We have reached out to you directly via email and look forward to hearing back from you soon.
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Revised my estimation
on August 28, 2021
Posted by: Mugwumps2
[This review was collected as part of a promotion.] An earlier review had me happy. However, the frig part is TOO COLD and you can’t adjust it. A cucumber in the back was frozen, any lettuce ruined. You have to pull everything forward so about 6 inches in back are wasted. The controls are rudimentary. Beware.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 31, 2021
Thanks for taking the time to bring your concerns to our attention, Mugwumps2! We recommend ensuring there are no food items in contact with the vents as these items tend to disrupt airflow causing food to freeze. We hope this helps! If additional assistance is needed, don't hesitate to connect with us directly. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
It stopped working
on August 26, 2023
Posted by: HD 2023
[This review was collected as part of a promotion.] Refrig was delivered 16 Aug 2023. Had problems with ice maker but finally got it going.
26 Aug 2023 refrig started making noise and compressor stopped working. No longer had a working refrig and will have to see about replacement or repairs on Monday 28 Aug.
Went with Frigidaire because we had one in the 1980’s that was wonderful. This new one is a lemon.
26 Aug 2023 refrig started making noise and compressor stopped working. No longer had a working refrig and will have to see about replacement or repairs on Monday 28 Aug.
Went with Frigidaire because we had one in the 1980’s that was wonderful. This new one is a lemon.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 29, 2023
We sincerely apologize for the inconvenience this experience has caused you. Please know that this is never the kind of ownership experience we would want you to have. We strive to provide the most reliable products and services for our customers and we regret that our product has not lived up
to your expectations. We can understand your frustration and we are here to help. Based on our records, we've seen that you're already working with our customer care team towards the resolution. Should you require any additional assistance, please do reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
to your expectations. We can understand your frustration and we are here to help. Based on our records, we've seen that you're already working with our customer care team towards the resolution. Should you require any additional assistance, please do reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on August 28, 2023
Posted by: Melsunhappy
Doesn't Work!
Taking an unreasonable amount of time to get fixed. Frigidaire stand by your products and do the right thing!
Taking an unreasonable amount of time to get fixed. Frigidaire stand by your products and do the right thing!
Response from frigidaire.comBy Rowena , Online Outreach Specialist, August 29, 2023
Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Value-priced Refrigerator
on September 10, 2023
Posted by: danielle217
[This review was collected as part of a promotion.] This refrigerator was a replacement for a 18ish year old Frigidaire Gallery top freezer refrigerator. It seems to do a good job keeping everything cold, and I like the longer deli drawer - it’s a good tradeoff for the missing butter storage in the door. It’s not very noisy. I had to rearrange the shelves a few times to get it into a working configuration because the top shelf can’t sit as high as it did in the previous refrigerator. Once I figured out how to make it work for me, I’ve been pleased with it.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Refrigerator Great, the Ice Maker Bad
on June 2, 2021
Posted by: Kimfromaustin
[This review was collected as part of a promotion.] The refrigerator itself works great so far. I like the size, but the optional ice maker isn't great and takes up a great deal of room in the freezer.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator
on December 17, 2021
Posted by: Margs612
Just received my new refrigerator on November 26 and by December 15 it stopped working. The meat in the freezer thawed out and was ruined.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 21, 2021
Thank you for sharing this information with us Margs. We certainly understand your disappointment and the importance of having this corrected. We are sending an email to gather more details and are eager to work on a quick resolution for you.
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after 10 days
on June 26, 2022
Posted by: Arnie2022
[This review was collected as part of a promotion.] Unit stopped working after only 10 days. Waited over an hour on the phone and then was disconnected. If the unit would work it has nice lights and plenty of storage. Not sure how to get a live person to speak with.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, June 29, 2022
Hey, Arnie2022! We regret hearing it’s been challenging to contact us. Rest assured, we’ll do our best to get your concerns resolved.
Based on the information provided, we see you have been in touch with us regarding your concerns and a resolution has been provided. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Based on the information provided, we see you have been in touch with us regarding your concerns and a resolution has been provided. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at www.frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Courtney
Written by a customer while visiting frigidaire.com