Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
Average customer rating
4.6
(3,572 Reviews)
Rating breakdown 3,572 reviews
5 Stars
2,615
4 Stars
721
3 Stars
135
2 Stars
37
1 Star
64
Customer Reviews for Frigidaire - 20 Cu. Ft. Top-Freezer Refrigerator - Black Stainless Steel
Customer Rating
5
Great product!
on July 15, 2021
Posted by: Dayc
[This review was collected as part of a promotion.] Love my new refrigerator! The full size deli drawer is my favorite along with the ease of the doors closing with a soft closing feature. The 3 gallon size compartments in the door give ample room to store stuff!
Written by a customer while visiting frigidaire.com
Customer Rating
1
NOISY
on October 7, 2021
Posted by: derf24
[This review was collected as part of a promotion.] the unit is very noisy, runs a lot, and is loud. Will replace as soon as kitchen remodeled
Response from frigidaire.comBy Katrina, Online Outreach Specialist, October 8, 2021
Hello, derf24!
We appreciate the feedback of your experience with your refrigerator. It's disheartening to hear that you're not enjoying your appliance. We want to ensure that our owners have all that they may need and would like for you to review the video below of the normal operating sounds of the refrigerator. Please keep in mind we're here to help, please feel free to chat with us online at Frigidaire.com, Mon-Fri, 8:30 am- 8:00 pm EST. - Katrina
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/
We appreciate the feedback of your experience with your refrigerator. It's disheartening to hear that you're not enjoying your appliance. We want to ensure that our owners have all that they may need and would like for you to review the video below of the normal operating sounds of the refrigerator. Please keep in mind we're here to help, please feel free to chat with us online at Frigidaire.com, Mon-Fri, 8:30 am- 8:00 pm EST. - Katrina
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Top-Mount-Refrigerator-Noises/
Written by a customer while visiting frigidaire.com
Customer Rating
3
Functional but a little too noisy
on November 24, 2021
Posted by: Slazos
[This review was collected as part of a promotion.] The size of the refrigerator is perfect and it functions, as far as I can tell, well. My concern is that when the compressor goes on there seems to be a rattle...fairly loud. I truly thought a new appliance would have been quieter.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Fridge
on November 24, 2021
Posted by: Northernlites
[This review was collected as part of a promotion.] This is a nice model and so far it works great. A thermometer placed in the fridge and freezer shows that it is currently keeping our food at a safe temperature. Things we like: the nice cold temperature which stays steady, glass shelves, very quiet, runs a lot less than our old model. The fridge and freezer have deep, sturdy shelves with no gaps at the bottom so small items do not slip out. The deli drawer is handy and can be removed from the shelf if needed. There are a few things that are just 'ok' with which is why I only gave it 4 stars. The door surface shows every fingerprint and I am constantly cleaning them off. While they are deep and generously sized the door shelves do not have a butter keeper. The deli drawer, while wonderfully handy, goes across the full length of its shelf making shelf placement a challenge. We placed the shelf with attached deli drawer at the top level, but because it is a full length deli drawer the only things we can place on shelf below are about the height of a sour cream container or 32 oz yogurt container. I cannot even stack 2 egg cartons on top each other on the self below. If the shelving height placement was organized just a little differently it would have been given 5 stars. But all in all, this is a very nice fridge and we are happy with it. Hope it keeps working as long as our last Frigidaire which we had for many years.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridgde
on January 11, 2022
Posted by: hollymtngirl
[This review was collected as part of a promotion.] We had to get a new fridge when our old one stopped working. We love the milk in the door and the deli drawer for easy access to commonly grabbed items. The fridge looks nice and is quiet. We are very happy with our purchase!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very disappointed with my purchase
on December 7, 2022
Posted by: Central status
I bought my fridge in Aug this year. In November light bulb went out! LED bulbs are expensive! Under warranty I called for repair service. He came out and has to order parts! So here I am with very new fridge that’s broken!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 8, 2022
We regret to hear you are having this trouble with your new refrigerator. This is certainly not what we envisioned for you. Thank you for your patience while this matter is being resolved.
Our customer service team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat on our website, or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Steve Jay’s Review Of His New Fridge
on December 26, 2022
Posted by: stevejaycanada
[This review was collected as part of a promotion.] Great fridge. Lots of well organized space shelving. Loads of room.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer door started making noise when opening and closing
on December 26, 2022
Posted by: Wink98
[This review was collected as part of a promotion.] Refrigerator/Freezer seemed fine but less than one month after purchasing it the freezer door makes a loud noise when opening and closing for no apparent reason. Calling for a repair after the Christmas holiday.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, December 29, 2022
Hi, Wink98!
Thanks for reaching out with your concerns! I do see you were able to reach our consumer service team and were booked for a service visit to address this. We look forward to continuing to work with you! If you need any further assistance, please contact us again by phone or by Live Chat on our website!
Best,
Ashton
Thanks for reaching out with your concerns! I do see you were able to reach our consumer service team and were booked for a service visit to address this. We look forward to continuing to work with you! If you need any further assistance, please contact us again by phone or by Live Chat on our website!
Best,
Ashton
Written by a customer while visiting frigidaire.com