Customer reviews from whirlpool.com
Whirlpool - 18.3 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.1
(318 Reviews)
Rating breakdown 318 reviews
5 Stars
167
4 Stars
80
3 Stars
28
2 Stars
15
1 Star
28
82%of customers recommend this product.
(
217 out of
266)
Customer Reviews for Whirlpool - 18.3 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
1
Avoid at all costs
on October 31, 2023
Posted by: Dan13
[This review was collected as part of a promotion.] I bought 3 of these in November 2021. All 3 of them failed within 2 years. Luckily there was a warranty but it took more than a month to get it fixed and a few more months to get reimbursed with a silly pre-paid debit card.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 2, 2023
Thank you for sharing your insights with us, Dan13. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 420430.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on November 2, 2023
Posted by: SA86
from Toronto, ON
[This review was collected as part of a promotion.] This came standard with my new home purchase and it works great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
As of now none
on November 4, 2023
Posted by: Hot mess
[This review was collected as part of a promotion.] I moved into my home one and a half months ago with new appliances this refrigerator being one of them. It has started clicking making water in the ice bin and the top and bottom is hot
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 6, 2023
Thank you for sharing your insights with us, Hot mess. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 422404.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great product
on November 5, 2023
Posted by: SA86
from Pickering, ON
[This review was collected as part of a promotion.] Good, spacious fridge and freezer. Recommend to all.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
It's a Fridge
on November 6, 2023
Posted by: NewDishwasherOwner
from Toronto, ON
[This review was collected as part of a promotion.] I am mostly happy with my fridge. The door seal was loose for the fist week or so, and my food wasn't keeping cold. Once I figured out what the problem was, I was able to press the seal deeper into the groove that holds it, and that seems to have solved the problem.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor quality
on November 6, 2023
Posted by: Arn d
[This review was collected as part of a promotion.] Door seal falling off, 2 service call later still not fixed
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, November 13, 2023
Hello, Arn d! We are terribly sorry to hear about your Whirlpool refrigerator. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (275148719). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy
on November 6, 2023
Posted by: Cyn68
[This review was collected as part of a promotion.] This fridge is very noisy I had a Technician out to confirm there was nothing wrong. He explained new fridges not
Well insulated. Fridge works well but again very noisy when going through it’s cycles
Well insulated. Fridge works well but again very noisy when going through it’s cycles
Response from whirlpool.comBy CA SOCIAL CARE, November 13, 2023
Hello, Cyn68! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (275148973). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
2
Broken refrigerator
on November 6, 2023
Posted by: Dantheman
[This review was collected as part of a promotion.] I have now had my refrigerator for 7 months now I have made several calls to the whirlpool service desk I also have made several calls to the repair rep and to date nothing has happened I am wery disappointed and frustrated whit your service at this point I think I should have a replacement tiered of waiting for service
Response from whirlpool.comBy CA SOCIAL CARE, November 13, 2023
Hello, Dantheman! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (275149324). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com