Customer reviews from geappliances.com
GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.8
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
41
4 Stars
19
3 Stars
11
2 Stars
3
1 Star
14
71%of customers recommend this product.
(
55 out of
77)
Customer Reviews for GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Don’t buy this refrigerator
on September 3, 2024
Posted by: Yo Philly
from Philly
I am very upset. I paid a lot of money for this refrigerator. After three years, the icemaker does not work any longer. I change the filter still doesn’t work. I wonder if someone from GE will respond back to me
Save your money don’t buy this refrigerator !
I wish I would’ve known this before. I paid so much money for this.
I actually give it zero stars..
Save your money don’t buy this refrigerator !
I wish I would’ve known this before. I paid so much money for this.
I actually give it zero stars..
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 5, 2024
We're sorry to hear that your icemaker stopped working and we'd like to help. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. In the meantime, we suggest referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
Written by a customer while visiting geappliances.com
Customer Rating
1
We've had this model for 10 years
on July 9, 2020
Posted by: kathy1974
from Pasadena, CA
All of the plastic tubes have become brittle and shattered in the past 3 months. Had a service guy come in a replace them - cheaper than buying a new fridge. Today woke up to another puddle of water on the hardwood floor it sits on. This time we don't know where the water is coming from. 10 years for a very expensive refrigerator to become obsolete is ridiculous. Sadly, GE Profile is the only maker of refrigerators that will fit in our space.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
High noise level.
on March 27, 2024
Posted by: BB65
from Anaheim, CA
It is a beautiful and roomy fridge but the noise level is high.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, March 27, 2024
We want to help go over the sounds you are noticing. It can be normal to notice certain sounds coming from your refrigerator. We suggest checking the following link, as it goes over all of the sounds that are considered normal. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901).
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice Machine Issues
on October 20, 2020
Posted by: Art20
from Phoenix, AZ
When selecting "Cubed" Ice the machine spits out half crushed/half cubed. The crushed ice spits out everywhere. Seems like a minor problem but we are constantly having to clean up the floor after every use. Engineering bad on this or we have a lemon..
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 21, 2020
Hello Art20 - Thank you for your review. We appreciate the candid feedback. The ice issues you're dealing with are frustrating, we know.
It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. This is most common after crushed ice was used and you then select cubes. The remaining chips in the crusher blades or the bottom of the bucket get picked up as cubed ice is dispensing.
Ice may spray over the side of the glass if the glass is held to far from the dispenser chute. Holding the glass approximately one inch from the dispenser chute will correct this. Also,ice may spray over the side of the glass if the mouth of the glass is too small. If possible, use a glass with a wider mouth (3 - 4" opening). If this issue persists, service may be needed.
We hope this helps! Thanks, again, for your feedback.
It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. This is most common after crushed ice was used and you then select cubes. The remaining chips in the crusher blades or the bottom of the bucket get picked up as cubed ice is dispensing.
Ice may spray over the side of the glass if the glass is held to far from the dispenser chute. Holding the glass approximately one inch from the dispenser chute will correct this. Also,ice may spray over the side of the glass if the mouth of the glass is too small. If possible, use a glass with a wider mouth (3 - 4" opening). If this issue persists, service may be needed.
We hope this helps! Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks pristine and immaculate quiet too
on February 20, 2021
Posted by: Samuell
from Fremont, CA
Just got our GE fridge today it took awhile for the fridge to arrive but when it did installation was a snap. The fridge looks beautiful and quiet. We haven’t used to ice maker yet it takes 12 hours to make. The water dispenser is fine and the filter looks easy to change every 6 months. Overall I’m pleased.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great fridge witch some caveats
on March 20, 2024
Posted by: Mikey202020
from Mount Airy, MD
Overall great built in fridge. The only issue is ice dispenser shoots ice out every but the glass.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Fair at best
on March 1, 2021
Posted by: Stoppedworking
from Boca Raton, FL
Fridge side door does not self close. Defect or install issue?
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, March 11, 2021
Hello Tom - Thanks so much for reaching out about your refrigerator. We are happy to have you in the GEA family and provide some assistance. When the door is not closing on its own the last few inches, this often means it has not been properly leveled. The front of the unit should be 1/4" higher than the back to ensure the door swings closed. Keep in touch!
Written by a customer while visiting geappliances.com
Customer Rating
3
The ice maker
on March 20, 2021
Posted by: Pjc3
from Ohio
The ice maker is very slow to dispense ice. The cubes often end up on the floor.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, March 29, 2021
Hello there, we're very sorry your icemaker has been dispensing ice at a slow rate. We know this must get annoying for you so we recommend viewing our troubleshooting tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
We hope that helps!
Guy@GEA
We hope that helps!
Guy@GEA
Written by a customer while visiting geappliances.com