Customer reviews from geappliances.com
GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.8
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
44
4 Stars
20
3 Stars
12
2 Stars
3
1 Star
15
72%of customers recommend this product.
(
59 out of
82)
Customer Reviews for GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Love GE since I was a kid
on December 12, 2021
Posted by: Yentait
from Palm Beach
The product is extremely beautiful my wife and I love to look at this size fridge honestly
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Shelf design was better in older models
on May 31, 2022
Posted by: Beenix
from Carefree AZ
Ice maker failed after two days and had to be replaced
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Expensive, lacking features
on July 30, 2022
Posted by: JayMcBain
from Boynton Beach, FL
Simply because this is a 48” the industry can charge quadruple the price and skimp on internet, display panel, see-through, and other features in regular categories. Technology-wise, this thing is decades old and comparable to the one we replaced.
Features
2
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 4, 2022
Hello,
Thank you for sharing your review with us. We're quite sorry to hear that you are dissatisfied with this model and understand your frustration. Our development team is constantly working to build new features into our products and feedback such as yours helps them do so. If there's anything you need, let us know anytime. Mike@GEA
Thank you for sharing your review with us. We're quite sorry to hear that you are dissatisfied with this model and understand your frustration. Our development team is constantly working to build new features into our products and feedback such as yours helps them do so. If there's anything you need, let us know anytime. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
everything we expected
on February 8, 2023
Posted by: jimliv
from austin, texas
We purchased this model because we had 22 years of service from its predecessor>
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Extremely loud
on October 2, 2023
Posted by: pdayala
I "downgraded" from the Monogram (which was also loud) to the cheaper GE Profile 48". It is significantly louder than the Monogram. The ice machine is also INCREDIBLY and PAINFULLY SLOW. It takes about 30 seconds to get 10 pieces of ice out of it, and they are so small. I'm not happy with this purchase at all. The only good parts are that the water works and it fits the whole my Monogram left in the kitchen. Other than that, extremely disappointed.
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , October 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're really sorry to hear about the noise and the icemaker issues. That is not something we expect at all.
For the best assistance towards this, we recommend getting one of our approved technicians out to check on everything. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance towards this, we recommend getting one of our approved technicians out to check on everything. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
looks very elegant
on May 29, 2024
Posted by: jght
from san francisco CA
Great refrigeration unit, looks fantastic and the price is great. my last GE Refrigerator lasted 16 years.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY! RFID reader fails, cosing you hundreds
on August 12, 2025
Posted by: unami218
GE puts RFID readers in their fridge to stop people from using counterfeit water filters.
And when this RFID reader fails, it stops you from using genuine GE water filters.
This means you can't use YOUR fridge which you paid for to dispense WATER or ICE unless you pay them hundreds of dollars.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 18, 2025
Our GE Appliances branded refrigerators do require genuine GE Appliances water filters. If you would prefer to not purchase filters for your refrigerator, we do offer free filter bypass plugs. If this is something that you are interested in, please reach out to us.
Written by a customer while visiting geappliances.com
Customer Rating
1
We've had this model for 10 years
on July 9, 2020
Posted by: kathy1974
from Pasadena, CA
All of the plastic tubes have become brittle and shattered in the past 3 months. Had a service guy come in a replace them - cheaper than buying a new fridge. Today woke up to another puddle of water on the hardwood floor it sits on. This time we don't know where the water is coming from. 10 years for a very expensive refrigerator to become obsolete is ridiculous. Sadly, GE Profile is the only maker of refrigerators that will fit in our space.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com