Customer reviews from geappliances.com
GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.8
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
44
4 Stars
20
3 Stars
12
2 Stars
3
1 Star
15
72%of customers recommend this product.
(
59 out of
82)
Customer Reviews for GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Not going to last long
on August 7, 2024
Posted by: ShaPin
from New Jersey
The fridge worked fine for around 2 years. Then it started making a loud noise from the back of the freezer. I had paid for an extended warranty so I called to have it fixed. By the time the tech came, the noise had stopped but the fridge and the freezer weren't getting cold enough and everything was defrosting. The tech decided that it was because the gasket was loose. They ordered a new one but I scheduled another appt because a fridge doesn't become 60 degrees from a loose gasket. They decided, based on my description of the symptoms, that the motor and fan must be bad. They ordered new ones and the tech came to replace them. He said nothing was wrong with the current motor and fan but he changed them anyways. Not surprisingly, this didn't fix the problem and my freezer is still close to 40 degrees and the fridge is at 60. So they are coming back in 2 days to try and figure out the problem, but after reading all the other reviews, I do not have high hopes that it will be fixed. The last tech said maybe the whole board has to be replaced. Doesn't sound like anyone knows how to repair what seems to be a very common problem with this fridge.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 8, 2024
We are sorry to hear about your refrigerator needing to be repaired so soon. We are glad to see that you are working with technicians that can help get this repaired. We're confident that once everything is back in order, this refrigerator will last you for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
1
THE WORST PRODUCT EVER BUILT
on September 23, 2024
Posted by: THE WORST EVER
from DAVIE, FLORIDA
DO NOT BUY!!!! WORST REFRIGERATOR EVER!!!!!! ITS HAS A MANUFACTURER DEFECT LOUD NOISE CONSTANT, I BOUGHT AN EXTENDED WARRANTY AND NO REPAIR OR REPLACEMENT FOR OVER A YEAR. STILL WAITING ON A REPAIR KIT. THIS IS A VERY BAD PRODUCT PLEASE LISTEN!!! YOU DONT WANT TO GO THROUGH WHAT WE ARE GOING THROUGH. NEVER FOR THE MONEY SPENT!!! THIS IS GARBAGE
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 24, 2024
We're sorry to hear that your refrigerator is louder than anticipated. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on July 10, 2020
Posted by: HOH3
from Scottsdale, AZ
The refrigerator side is unable to achieve a temperature below 40 degrees, and the "turbo" mode does not appear to do anything. The freezer door (stainless) has multiple mars. We have contacted the appliance company that sold the refrigerator, and a tech will come to our house next week to review.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of junk
on September 22, 2022
Posted by: Grundy1234
Don't buy this piece of garbage. I've had the unit less than 2 years and starting to occur substantial costs on repairs.
No, I would not recommend this to a friend.
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 28, 2022
Hello - We regret to hear you've needed repairs on your refrigerator in less than two years. We understand how frustrating that would be, and we genuinely apologize for the inconvenience this has caused.
We strive to provide the best ownership experience possible and would love to help you. If you haven't already, we recommend using a certified GE Appliances technician who can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. -- We are confident our team can help you in any way possible.
We take comments like yours to help us improve the quality of our appliances. If you need anything further, please give us a call. We'd be glad to help. Best wishes. -Shayla@GEA
We strive to provide the best ownership experience possible and would love to help you. If you haven't already, we recommend using a certified GE Appliances technician who can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. -- We are confident our team can help you in any way possible.
We take comments like yours to help us improve the quality of our appliances. If you need anything further, please give us a call. We'd be glad to help. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid
on February 11, 2025
Posted by: Jeff GE
from Nashville
I have had multiple issues, ice maker twice, loud noises, etc.
Response from geappliances.comBy Adrian, GE_Appliances, February 11, 2025
We recommend scheduling service with one of our certified technicians to get these issues properly addressed, and we are confident that they will help with a resolution. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on June 30, 2020
Posted by: Kris V
from Orange County, CA
Runs quiet. Easy to clean. Trouble free so far. Looks great.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
GE REFRIGERATOR
on July 21, 2022
Posted by: JOERAMON
from DEL RIO
REFRIGERATOR MAKES NOISE AND ICE PROBLEM THE ICE MAKER IS NOT EFFICIENT
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, July 28, 2022
Hi there, we're glad to see your refrigerator is looking great, but we'd like to apologize that it's a bit louder than expected and that your ice maker isn't producing fast enough for you. We can definitely understand how this could be a bit of a let down, so please know we're happy to pass this review along to our product team for them to look into as well. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out and we're wishing you the best.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible!
on December 12, 2022
Posted by: bcha1
from Brooklyn NY
Ice maker broken right when I got it. Had to fix few times. Also now my fridge and freezer are not cooling. just switched the compressor and still not working. I bought this less than 2 years ago. Stay away!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 13, 2022
Hello- We appreciate you taking the time to send in your feedback. We apologize that your refrigerator didn't meet expectations and can understand how disappointing and frustrating that is. We always strive to providing solutions as well as quality products for our customers. We recommend contacting an authorized Customer Care® technician to take a look at the unit. To schedule service call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Hope this helps! If you need anything else please let us know. Take care! Dianna@GEA
Written by a customer while visiting geappliances.com