Customer reviews from geappliances.com
GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.8
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
41
4 Stars
19
3 Stars
11
2 Stars
3
1 Star
14
71%of customers recommend this product.
(
55 out of
77)
Customer Reviews for GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
4
Shelf design was better in older models
on May 31, 2022
Posted by: Beenix
from Carefree AZ
Ice maker failed after two days and had to be replaced
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Expensive, lacking features
on July 30, 2022
Posted by: JayMcBain
from Boynton Beach, FL
Simply because this is a 48” the industry can charge quadruple the price and skimp on internet, display panel, see-through, and other features in regular categories. Technology-wise, this thing is decades old and comparable to the one we replaced.
Features
2
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 4, 2022
Hello,
Thank you for sharing your review with us. We're quite sorry to hear that you are dissatisfied with this model and understand your frustration. Our development team is constantly working to build new features into our products and feedback such as yours helps them do so. If there's anything you need, let us know anytime. Mike@GEA
Thank you for sharing your review with us. We're quite sorry to hear that you are dissatisfied with this model and understand your frustration. Our development team is constantly working to build new features into our products and feedback such as yours helps them do so. If there's anything you need, let us know anytime. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of junk
on September 22, 2022
Posted by: Grundy1234
Don't buy this piece of garbage. I've had the unit less than 2 years and starting to occur substantial costs on repairs.
No, I would not recommend this to a friend.
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 28, 2022
Hello - We regret to hear you've needed repairs on your refrigerator in less than two years. We understand how frustrating that would be, and we genuinely apologize for the inconvenience this has caused.
We strive to provide the best ownership experience possible and would love to help you. If you haven't already, we recommend using a certified GE Appliances technician who can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. -- We are confident our team can help you in any way possible.
We take comments like yours to help us improve the quality of our appliances. If you need anything further, please give us a call. We'd be glad to help. Best wishes. -Shayla@GEA
We strive to provide the best ownership experience possible and would love to help you. If you haven't already, we recommend using a certified GE Appliances technician who can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. -- We are confident our team can help you in any way possible.
We take comments like yours to help us improve the quality of our appliances. If you need anything further, please give us a call. We'd be glad to help. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible!
on December 12, 2022
Posted by: bcha1
from Brooklyn NY
Ice maker broken right when I got it. Had to fix few times. Also now my fridge and freezer are not cooling. just switched the compressor and still not working. I bought this less than 2 years ago. Stay away!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 13, 2022
Hello- We appreciate you taking the time to send in your feedback. We apologize that your refrigerator didn't meet expectations and can understand how disappointing and frustrating that is. We always strive to providing solutions as well as quality products for our customers. We recommend contacting an authorized Customer Care® technician to take a look at the unit. To schedule service call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Hope this helps! If you need anything else please let us know. Take care! Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
everything we expected
on February 8, 2023
Posted by: jimliv
from austin, texas
We purchased this model because we had 22 years of service from its predecessor>
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Extremely loud
on October 2, 2023
Posted by: pdayala
I "downgraded" from the Monogram (which was also loud) to the cheaper GE Profile 48". It is significantly louder than the Monogram. The ice machine is also INCREDIBLY and PAINFULLY SLOW. It takes about 30 seconds to get 10 pieces of ice out of it, and they are so small. I'm not happy with this purchase at all. The only good parts are that the water works and it fits the whole my Monogram left in the kitchen. Other than that, extremely disappointed.
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , October 3, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're really sorry to hear about the noise and the icemaker issues. That is not something we expect at all.
For the best assistance towards this, we recommend getting one of our approved technicians out to check on everything. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance towards this, we recommend getting one of our approved technicians out to check on everything. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality, Rapid Failure, Do Not Buy
on May 13, 2024
Posted by: DisappointedBuyer456
from California
Unit failed as soon as it was out of warranty (3.5 years). GE offered to sell me another one at half price, but local appliance people tell me they have had other units fail in similar ways. This is a totally unreasonable quality defect at this price point.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, May 14, 2024
We're sorry to hear that your refrigerator stopped working. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not going to last long
on August 7, 2024
Posted by: ShaPin
from New Jersey
The fridge worked fine for around 2 years. Then it started making a loud noise from the back of the freezer. I had paid for an extended warranty so I called to have it fixed. By the time the tech came, the noise had stopped but the fridge and the freezer weren't getting cold enough and everything was defrosting. The tech decided that it was because the gasket was loose. They ordered a new one but I scheduled another appt because a fridge doesn't become 60 degrees from a loose gasket. They decided, based on my description of the symptoms, that the motor and fan must be bad. They ordered new ones and the tech came to replace them. He said nothing was wrong with the current motor and fan but he changed them anyways. Not surprisingly, this didn't fix the problem and my freezer is still close to 40 degrees and the fridge is at 60. So they are coming back in 2 days to try and figure out the problem, but after reading all the other reviews, I do not have high hopes that it will be fixed. The last tech said maybe the whole board has to be replaced. Doesn't sound like anyone knows how to repair what seems to be a very common problem with this fridge.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 8, 2024
We are sorry to hear about your refrigerator needing to be repaired so soon. We are glad to see that you are working with technicians that can help get this repaired. We're confident that once everything is back in order, this refrigerator will last you for many years to come.
Written by a customer while visiting geappliances.com