Customer reviews from geappliances.com
GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.7
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
45
4 Stars
20
3 Stars
13
2 Stars
4
1 Star
17
70%of customers recommend this product.
(
60 out of
86)
Customer Reviews for GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Not going to last long
on August 7, 2024
Posted by: ShaPin
from New Jersey
The fridge worked fine for around 2 years. Then it started making a loud noise from the back of the freezer. I had paid for an extended warranty so I called to have it fixed. By the time the tech came, the noise had stopped but the fridge and the freezer weren't getting cold enough and everything was defrosting. The tech decided that it was because the gasket was loose. They ordered a new one but I scheduled another appt because a fridge doesn't become 60 degrees from a loose gasket. They decided, based on my description of the symptoms, that the motor and fan must be bad. They ordered new ones and the tech came to replace them. He said nothing was wrong with the current motor and fan but he changed them anyways. Not surprisingly, this didn't fix the problem and my freezer is still close to 40 degrees and the fridge is at 60. So they are coming back in 2 days to try and figure out the problem, but after reading all the other reviews, I do not have high hopes that it will be fixed. The last tech said maybe the whole board has to be replaced. Doesn't sound like anyone knows how to repair what seems to be a very common problem with this fridge.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 8, 2024
We are sorry to hear about your refrigerator needing to be repaired so soon. We are glad to see that you are working with technicians that can help get this repaired. We're confident that once everything is back in order, this refrigerator will last you for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the LED lights
on July 15, 2024
Posted by: DeborahsFridge
from Sarasota Florida
Built In GE Profile is beautiful, however the motor is noisier than last model.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
The Right Size for the RIght Price
on July 8, 2024
Posted by: ES631
from Melville, NY
It's fine. Nice size. Not sure how I feel about the # of shelves. The fridge it replaced had more so it's an adjustment. The ice cubes could be a bit bigger. Water could be colder. Otherwise, it's good. Keeps the food cold, and that's what truly matters.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Michael, GE_Appliances, July 11, 2024
We’re glad to hear that your new refrigerator has been working well, and that you’ve been enjoying the size of the unit. However, we hate that you’ve been less than impressed with the number of shelves, the size of the ice cubes, and the water temperature. We’re constantly working to make our appliances better, and we’ll be sure to forward this feedback to our product team so we can continue to improve.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good fridge!
on June 6, 2024
Posted by: ekke57
from Doylestown, PA
A great fridge, works well and the link to the app is super helpful. We upgraded the water dispenser with an automatic pouring version from a higher model and now it's perfect.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
looks very elegant
on May 29, 2024
Posted by: jght
from san francisco CA
Great refrigeration unit, looks fantastic and the price is great. my last GE Refrigerator lasted 16 years.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality, Rapid Failure, Do Not Buy
on May 13, 2024
Posted by: DisappointedBuyer456
from California
Unit failed as soon as it was out of warranty (3.5 years). GE offered to sell me another one at half price, but local appliance people tell me they have had other units fail in similar ways. This is a totally unreasonable quality defect at this price point.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, May 14, 2024
We're sorry to hear that your refrigerator stopped working. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
3
High noise level.
on March 27, 2024
Posted by: BB65
from Anaheim, CA
It is a beautiful and roomy fridge but the noise level is high.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, March 27, 2024
We want to help go over the sounds you are noticing. It can be normal to notice certain sounds coming from your refrigerator. We suggest checking the following link, as it goes over all of the sounds that are considered normal. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901).
Written by a customer while visiting geappliances.com
Customer Rating
4
Great fridge witch some caveats
on March 20, 2024
Posted by: Mikey202020
from Mount Airy, MD
Overall great built in fridge. The only issue is ice dispenser shoots ice out every but the glass.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com