Customer reviews from geappliances.com
GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.8
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
44
4 Stars
20
3 Stars
12
2 Stars
3
1 Star
15
72%of customers recommend this product.
(
59 out of
82)
Customer Reviews for GE Profile - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Horrible!
on December 12, 2022
Posted by: bcha1
from Brooklyn NY
Ice maker broken right when I got it. Had to fix few times. Also now my fridge and freezer are not cooling. just switched the compressor and still not working. I bought this less than 2 years ago. Stay away!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 13, 2022
Hello- We appreciate you taking the time to send in your feedback. We apologize that your refrigerator didn't meet expectations and can understand how disappointing and frustrating that is. We always strive to providing solutions as well as quality products for our customers. We recommend contacting an authorized Customer Care® technician to take a look at the unit. To schedule service call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Hope this helps! If you need anything else please let us know. Take care! Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality, Rapid Failure, Do Not Buy
on May 13, 2024
Posted by: DisappointedBuyer456
from California
Unit failed as soon as it was out of warranty (3.5 years). GE offered to sell me another one at half price, but local appliance people tell me they have had other units fail in similar ways. This is a totally unreasonable quality defect at this price point.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, May 14, 2024
We're sorry to hear that your refrigerator stopped working. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy this refrigerator
on September 3, 2024
Posted by: Yo Philly
from Philly
I am very upset. I paid a lot of money for this refrigerator. After three years, the icemaker does not work any longer. I change the filter still doesn’t work. I wonder if someone from GE will respond back to me
Save your money don’t buy this refrigerator !
I wish I would’ve known this before. I paid so much money for this.
I actually give it zero stars..
Save your money don’t buy this refrigerator !
I wish I would’ve known this before. I paid so much money for this.
I actually give it zero stars..
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 5, 2024
We're sorry to hear that your icemaker stopped working and we'd like to help. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. In the meantime, we suggest referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive junk
on December 17, 2024
Posted by: Miles56
The shelves on the Doors break very easily. I would definitely not recommend this expensive item!
Response from geappliances.comBy Tierra, GE_Appliances, January 7, 2025
We're here to support you with your refrigerator and we're sorry to hear about the shelves breaking. We see you've been working with a team member to have the shelves replaced. This feedback is extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY! RFID reader fails, cosing you hundreds
on August 12, 2025
Posted by: unami218
GE puts RFID readers in their fridge to stop people from using counterfeit water filters.
And when this RFID reader fails, it stops you from using genuine GE water filters.
This means you can't use YOUR fridge which you paid for to dispense WATER or ICE unless you pay them hundreds of dollars.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 18, 2025
Our GE Appliances branded refrigerators do require genuine GE Appliances water filters. If you would prefer to not purchase filters for your refrigerator, we do offer free filter bypass plugs. If this is something that you are interested in, please reach out to us.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good so far. WiFi a bit hard to connect.
on April 15, 2020
Posted by: St52
from Longwood, FL
No butter or dairy compartment. Hard to believe for a fridge that costs this much. Otherwise great fridge
I would recommend this to a friend!
Features
3
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Water and ice maker isn’t working properly
on April 25, 2020
Posted by: Dan23iel
from Memphis
Bad quality product. Installation service bad and poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice styling
on June 9, 2020
Posted by: HawaiiMike
from Kawaihae, Hawaii
Purchased this refrigerator without seeing it in person. Was shipped to Hawaii, took some time but arrived and installed in perfect condition. Very quiet and looks great. Like the interior shelving and lighting.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com