Customer reviews from geappliances.com
GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.7
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
45
4 Stars
20
3 Stars
12
2 Stars
4
1 Star
17
70%of customers recommend this product.
(
60 out of
86)
Customer Reviews for GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Enjoying the new Profile
on July 27, 2025
Posted by: Dzese65
[Employee of ge_appliances] Seems exactly as expected for a built in fridge, shelving and draws are spacious. Ice maker so far working as expected. Exterior is sleek and easy to wipe & keep clean
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Good capacity
on May 13, 2025
Posted by: Littlebones2
from Scottsdale, AZ
This model is much like what we had in our other house. I really love the smaller ice cubes it makes. The capacity is great with moveable shelves to meet our needs. The freezer doesn't seem to get as cold as our prior model, but still does the job. Our prior model would cycle the freezer and have warm periods where this one does not. As first the refrigerator was very quiet but seems to have gotten a little louder over time, but not enough to call someone to look at.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid
on February 11, 2025
Posted by: Jeff GE
from Nashville
I have had multiple issues, ice maker twice, loud noises, etc.
Response from geappliances.comBy Adrian, GE_Appliances, February 11, 2025
We recommend scheduling service with one of our certified technicians to get these issues properly addressed, and we are confident that they will help with a resolution. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive junk
on December 17, 2024
Posted by: Miles56
The shelves on the Doors break very easily. I would definitely not recommend this expensive item!
Response from geappliances.comBy Tierra, GE_Appliances, January 7, 2025
We're here to support you with your refrigerator and we're sorry to hear about the shelves breaking. We see you've been working with a team member to have the shelves replaced. This feedback is extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
THE WORST PRODUCT EVER BUILT
on September 23, 2024
Posted by: THE WORST EVER
from DAVIE, FLORIDA
DO NOT BUY!!!! WORST REFRIGERATOR EVER!!!!!! ITS HAS A MANUFACTURER DEFECT LOUD NOISE CONSTANT, I BOUGHT AN EXTENDED WARRANTY AND NO REPAIR OR REPLACEMENT FOR OVER A YEAR. STILL WAITING ON A REPAIR KIT. THIS IS A VERY BAD PRODUCT PLEASE LISTEN!!! YOU DONT WANT TO GO THROUGH WHAT WE ARE GOING THROUGH. NEVER FOR THE MONEY SPENT!!! THIS IS GARBAGE
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 24, 2024
We're sorry to hear that your refrigerator is louder than anticipated. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy this refrigerator
on September 3, 2024
Posted by: Yo Philly
from Philly
I am very upset. I paid a lot of money for this refrigerator. After three years, the icemaker does not work any longer. I change the filter still doesn’t work. I wonder if someone from GE will respond back to me
Save your money don’t buy this refrigerator !
I wish I would’ve known this before. I paid so much money for this.
I actually give it zero stars..
Save your money don’t buy this refrigerator !
I wish I would’ve known this before. I paid so much money for this.
I actually give it zero stars..
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 5, 2024
We're sorry to hear that your icemaker stopped working and we'd like to help. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. In the meantime, we suggest referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Fridge
on August 24, 2024
Posted by: Matt OB
from Tampa, Florida
Fridge is great. Only complaint is the ice dispenser is rather slow. My 20 year old 48” GE monogram was very fast.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Response from geappliances.comBy Michael, GE_Appliances, August 28, 2024
We’re happy to hear you’ve been enjoying your new refrigerator, but it’s unexpected to hear that your ice maker is slower than anticipated. We are constantly working to make our appliances the best they can be, and we’ll forward your feedback to our product team so we can continue to improve.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not going to last long
on August 7, 2024
Posted by: ShaPin
from New Jersey
The fridge worked fine for around 2 years. Then it started making a loud noise from the back of the freezer. I had paid for an extended warranty so I called to have it fixed. By the time the tech came, the noise had stopped but the fridge and the freezer weren't getting cold enough and everything was defrosting. The tech decided that it was because the gasket was loose. They ordered a new one but I scheduled another appt because a fridge doesn't become 60 degrees from a loose gasket. They decided, based on my description of the symptoms, that the motor and fan must be bad. They ordered new ones and the tech came to replace them. He said nothing was wrong with the current motor and fan but he changed them anyways. Not surprisingly, this didn't fix the problem and my freezer is still close to 40 degrees and the fridge is at 60. So they are coming back in 2 days to try and figure out the problem, but after reading all the other reviews, I do not have high hopes that it will be fixed. The last tech said maybe the whole board has to be replaced. Doesn't sound like anyone knows how to repair what seems to be a very common problem with this fridge.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 8, 2024
We are sorry to hear about your refrigerator needing to be repaired so soon. We are glad to see that you are working with technicians that can help get this repaired. We're confident that once everything is back in order, this refrigerator will last you for many years to come.
Written by a customer while visiting geappliances.com