Customer reviews from geappliances.com
GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.7
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
45
4 Stars
20
3 Stars
13
2 Stars
4
1 Star
17
70%of customers recommend this product.
(
60 out of
86)
Customer Reviews for GE Profile - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Ice Machine Issues
on October 20, 2020
Posted by: Art20
from Phoenix, AZ
When selecting "Cubed" Ice the machine spits out half crushed/half cubed. The crushed ice spits out everywhere. Seems like a minor problem but we are constantly having to clean up the floor after every use. Engineering bad on this or we have a lemon..
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 21, 2020
Hello Art20 - Thank you for your review. We appreciate the candid feedback. The ice issues you're dealing with are frustrating, we know.
It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. This is most common after crushed ice was used and you then select cubes. The remaining chips in the crusher blades or the bottom of the bucket get picked up as cubed ice is dispensing.
Ice may spray over the side of the glass if the glass is held to far from the dispenser chute. Holding the glass approximately one inch from the dispenser chute will correct this. Also,ice may spray over the side of the glass if the mouth of the glass is too small. If possible, use a glass with a wider mouth (3 - 4" opening). If this issue persists, service may be needed.
We hope this helps! Thanks, again, for your feedback.
It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. This is most common after crushed ice was used and you then select cubes. The remaining chips in the crusher blades or the bottom of the bucket get picked up as cubed ice is dispensing.
Ice may spray over the side of the glass if the glass is held to far from the dispenser chute. Holding the glass approximately one inch from the dispenser chute will correct this. Also,ice may spray over the side of the glass if the mouth of the glass is too small. If possible, use a glass with a wider mouth (3 - 4" opening). If this issue persists, service may be needed.
We hope this helps! Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product
on September 24, 2020
Posted by: Lupe1
from Tucson, AZ.
what can I say it's Great, it make my kitchen look even nicer then what it is.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice LED‘s in fridge, not so much in freezer
on September 16, 2020
Posted by: Lisa in MD
from Rockville, MD
The interior of the fridge is nicely illuminated. But the interior space is disappointing. My GE Monogram was a lot more spacious. There is no butter compartment. The door obstructs opening the vegetable drawer - and it traps the drawer in the open position once you do manage to pull the drawer out. The freezer lighting is dim at the top. Better at the bottom. The brushed stainless exterior shows fingerprints.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Love my new Profile
on September 9, 2020
Posted by: Mickey M
from Las Vegas
I love my new refrigerator! I had a GE Monogram that was 16 years old. It finally gave out (repair cost too much). My new one is a profile but almost exactly the same. I actually like this one better. My only slight disappointment is the ice/water dispenser is a little difficult to use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Value
on September 7, 2020
Posted by: XDWang9703
from San Diego CA
We purchased this to replace out 17 years old GE 48 inch build in refrigerator. It looks great with some upgrade on LED lighting system. It is almost the same size, and we can slide it into the cabinet the same as old one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Ice maker and dispenser sucks
on September 5, 2020
Posted by: Laura 2020
from Peoria Az
When our built in fridge went out we needed another ASAP, unfortunately in-store inventory was very low. Picked ours, looks nice but the ice maker is slow, only makes I think 9 cubes a cycle, they are smaller than normal and the dispenser is slow. You literally need to sit there for at least a minute or two to fill a cup. The storage is not the best in fridge.
No, I would not recommend this to a friend.
Features
3
Performance
3
Value
2
Response from geappliances.comBy John@GEAppliances, GE Appliances, October 5, 2020
Hello Laura - Congratulations on the new refrigerator! We're happy you have reached out and apologize for the slow water flow.
We have some excellent articles to help troubleshoot these issues below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
We recommend making sure the filter is changed regularly and installed properly. This could cause both the icemaker and dispenser to work at a slower pace.
If you continue to have trouble with the dispenser, please call 1-800-432-2737 to schedule service or do so online here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks! - JB
We have some excellent articles to help troubleshoot these issues below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
We recommend making sure the filter is changed regularly and installed properly. This could cause both the icemaker and dispenser to work at a slower pace.
If you continue to have trouble with the dispenser, please call 1-800-432-2737 to schedule service or do so online here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks! - JB
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice appliance
on August 12, 2020
Posted by: Nams01
from Muncie, In
Good product. Spacious, well lit refrigerator. Noisy at times, though
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Performs well
on August 11, 2020
Posted by: Elodea
from Columbus Ohio
It’s great to have an appliance that is high quality.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com