Customer reviews from geappliances.com
GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
105
4 Stars
40
3 Stars
19
2 Stars
19
1 Star
24
74%of customers recommend this product.
(
137 out of
186)
Customer Reviews for GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Leaking after a few months
on March 8, 2021
Posted by: Leaking fridge
from LUTZ, FL
Brand new home, brand new fridge, leaking all over my new wood floors for the past few days!! Horrified!! Want this thing out of my house!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, March 16, 2021
Hello there,
We are so sorry to hear that your brand new fridge is leaking all over your new floors. We definitely can understand why that would be frustrating. You'll want to determine the cause of the leaking.
Check the following:
Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, turn off water to the refrigerator and schedule a service appointment.
Some leaks could be plumbing issues. Check the copper water line to the water valve. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.
Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve.
To shut off water to your refrigerator:
Turn off the icemaker, if applicable.
Carefully pull the refrigerator out from the wall and locate where the water connection connects to your house water supply.
Turn the shut-off valve clockwise to shut water off.
If you need to schedule a service appointment you can call 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps. Stay safe. Mike@GEA
We are so sorry to hear that your brand new fridge is leaking all over your new floors. We definitely can understand why that would be frustrating. You'll want to determine the cause of the leaking.
Check the following:
Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, turn off water to the refrigerator and schedule a service appointment.
Some leaks could be plumbing issues. Check the copper water line to the water valve. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.
Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve.
To shut off water to your refrigerator:
Turn off the icemaker, if applicable.
Carefully pull the refrigerator out from the wall and locate where the water connection connects to your house water supply.
Turn the shut-off valve clockwise to shut water off.
If you need to schedule a service appointment you can call 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps. Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Profile Smart 42” Commercial Fridge
on February 12, 2021
Posted by: Priv
from Boston
Great looking. Great price for this level of appliance (I am replacing a Viking 42”). Was Delivered with a/dented door handle, and the water/ice dispenser leaks. Called technician ASAP. They r sending a tech to fix the water a week from now, and said I would have to call the supplier to ask about receiving a handle without a dent in it.
The WiFi is a little tricky to hook up, but a nice feature. Unfortunately, it does not provide much pertinent information that one can’t obtain by merely looking at the unit. At this point, it does not seem to allow many practical features.
The “accessible top/access panel” is a great feature. The location of the water filter is very convenient, as well. I was a little disappointed with the lack of accessories supplied for a product of this price and category (e.g. no egg holder or other custom accessory features that r usually provided routinely with appliances in this class).
I have always had luck with GE Profile and I hope that this experience is the same!
The WiFi is a little tricky to hook up, but a nice feature. Unfortunately, it does not provide much pertinent information that one can’t obtain by merely looking at the unit. At this point, it does not seem to allow many practical features.
The “accessible top/access panel” is a great feature. The location of the water filter is very convenient, as well. I was a little disappointed with the lack of accessories supplied for a product of this price and category (e.g. no egg holder or other custom accessory features that r usually provided routinely with appliances in this class).
I have always had luck with GE Profile and I hope that this experience is the same!
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Response from geappliances.comBy Geoff@GEA, GE Appliances, February 18, 2021
Hello Priv. We are sorry to hear that it was delivered with a dented handle and that the dispenser leaks. We appreciate that you have provided us with some valuable feedback. We will forward to our refrigeration team for future consideration. Stay safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Quality and High Price
on January 22, 2021
Posted by: GESUCKS
from Hayward, CA
Had a problem within 2 months of operation, the icemaker is not working, had the tech come in, did not fix it right, came in again, did not have the part, waiting for the part to come in!!! What a joke.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 5, 2021
Hello - We apologize for the issues you've had with your refrigerator and understand how this would be frustrating. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number, current email address and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Built in GE Profile.
on January 8, 2021
Posted by: DMac
from Noblesville, IN
Holds temperature settings. SmartHQ app is helpful. Ice maker quit working after second cycle; about a week after installation. Service is scheduled.
I would recommend this to a friend!
Features
4
Performance
5
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Much Better Than Old One
on January 7, 2021
Posted by: TJ27
from California
I have had the older model dated 2005. This new design is much better, the fridge is larger and the inside back of the fridge is flush so the bottom shelves are not shorter in depth, works much better. The look is much better and the WiFI is a very cool feature . Very happy with this model.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 26, 2021
Hello TJ27 - Thanks for your feedback. We appreciate your loyalty! We're glad you are happy with your new refrigerator purchase and we’re sure you’ll enjoy great performance from it for many years to come. Thanks for making GE Appliances a part of your home!
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good appliance
on December 30, 2020
Posted by: Vankhoi
from California
Good product. Nice set up. Reliable appliance. Always good services
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Same as 20 year old model
on December 30, 2020
Posted by: Jimh7669
from Delray Beach, Fl
No more space than 20 year old model we replaced it with other than water dispenser
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 20, 2021
Hello Jimh7669, we'll be sure to pass your comments along to our product team for future consideration. Thanks for taking the time to reach out. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Fits perfectly and looks beautiful
on December 9, 2020
Posted by: Trinifox
from CT
Great product, very spacious and easy to use, nice contrast with rest of kitchen.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com