Customer reviews from geappliances.com
GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(206 Reviews)
Rating breakdown 206 reviews
5 Stars
105
4 Stars
40
3 Stars
19
2 Stars
19
1 Star
23
74%of customers recommend this product.
(
137 out of
186)
Customer Reviews for GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Looks Great very nice features
on June 16, 2021
Posted by: JimmyG13
from Canyon lake,Ca
Just installed today looks great. Really surprised at space inside.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Delivered with a warped door
on May 22, 2021
Posted by: Ilenebbg
from Maryland
The refrigerator was delivered with a warped door. It took a great deal of effort to have someone come out and agree that the door was warped and I’m trying to figure out how to order the door. GE as a company was not helpful at all.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 25, 2021
Hi there - Thanks for posting a review. We hate to hear that your refrigerator's door is warped. This is not something we would expect and we do apologize for your inconvenience. We're glad to assist in any way we can and we hope you've received the email we sent requesting additional information. All the best. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Shorter drawers & narrow freezer
on May 15, 2021
Posted by: Hartlo
from Tucson, AZ
I really like my refrigerator but the drawers are noticeably shorter than my other model that died after 11 years. I moved the thin drawer up to about waste height for meats & cheeses. The freezer is much narrower too. A frozen pizza just fits. That is disappointing because my freezer is usually packed. I don't know what the wifi is for, I'll never use that.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it
on May 13, 2021
Posted by: Mojo1231
from Palmetto Florida
Although we have only had this for a month, we love the size and features. Hopefully we’ll be able to enjoy for many years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken after 4 weeks
on April 13, 2021
Posted by: Unhappy Girl
from Metro Detroit
After only 6 weeks, the ice maker stopped working. They couldn't send a technician out to fix it for a week. He had to order parts. Someone came back 3 weeks later to fix it. After 24 hours we still didn't have any ice. Now the water dispenser is LEAKING and will randomly turn on for 2-3 seconds. Our hardwood floor is getting ruined. NO ONE has responded to our emails for help with getting the fridge replaced.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 14, 2021
Hi, We're very sorry for the difficulty you've experienced with your refrigerator and know this leaking issue must be very frustrating for you. We also deeply apologize for any damage that has been done to your hardwood floor and are happy to offer some guidance. For a property damage claim, please contact Sedgwick at 1-844-652-3105. Sedgwick is an insurance company used by GE Appliances.
Please take advantage of your refrigerator warranty and schedule an appointment with GE Service at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We're apologize deeply for the inconvenience you've experienced and truly hope this is resolved for you soon. - Sharon@GEA
Please take advantage of your refrigerator warranty and schedule an appointment with GE Service at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We're apologize deeply for the inconvenience you've experienced and truly hope this is resolved for you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice clean lines
on April 11, 2021
Posted by: MistyLC
from Las Cruces, NM
We previously owned the Monogram refrigerator. This one is basically the new version of that one except that it seems to have a little more space inside because they did away with the half shelf.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 12, 2021
Hello. We are glad to hear that you remained part of our family with the purchase of this Profile refrigerator. We want you to have many years of happiness with this purchase. Thank you for the feedback. Be safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
nice refrigerator
on March 24, 2021
Posted by: fridge14
I am very happy with this fridge. my only criticism is the buzz that we hear often coming from the fridge
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Emily@GEA, @GEA, March 29, 2021
Hello!
Thanks for your review and for being part of the GE Appliances family. We love to hear that you're very happy with this refrigerator! We're sorry that it can be loud. We see how this can be frustrating. We have sent your feedback to our product team.
Take care!
Emily@GEA
Thanks for your review and for being part of the GE Appliances family. We love to hear that you're very happy with this refrigerator! We're sorry that it can be loud. We see how this can be frustrating. We have sent your feedback to our product team.
Take care!
Emily@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Leaking after a few months
on March 8, 2021
Posted by: Leaking fridge
from LUTZ, FL
Brand new home, brand new fridge, leaking all over my new wood floors for the past few days!! Horrified!! Want this thing out of my house!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, March 16, 2021
Hello there,
We are so sorry to hear that your brand new fridge is leaking all over your new floors. We definitely can understand why that would be frustrating. You'll want to determine the cause of the leaking.
Check the following:
Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, turn off water to the refrigerator and schedule a service appointment.
Some leaks could be plumbing issues. Check the copper water line to the water valve. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.
Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve.
To shut off water to your refrigerator:
Turn off the icemaker, if applicable.
Carefully pull the refrigerator out from the wall and locate where the water connection connects to your house water supply.
Turn the shut-off valve clockwise to shut water off.
If you need to schedule a service appointment you can call 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps. Stay safe. Mike@GEA
We are so sorry to hear that your brand new fridge is leaking all over your new floors. We definitely can understand why that would be frustrating. You'll want to determine the cause of the leaking.
Check the following:
Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, turn off water to the refrigerator and schedule a service appointment.
Some leaks could be plumbing issues. Check the copper water line to the water valve. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.
Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve.
To shut off water to your refrigerator:
Turn off the icemaker, if applicable.
Carefully pull the refrigerator out from the wall and locate where the water connection connects to your house water supply.
Turn the shut-off valve clockwise to shut water off.
If you need to schedule a service appointment you can call 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps. Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com