Customer reviews from geappliances.com
GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
103
4 Stars
39
3 Stars
19
2 Stars
19
1 Star
21
74%of customers recommend this product.
(
134 out of
182)
Customer Reviews for GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
2
Disappointed
on January 5, 2024
Posted by: Ron21929
from Corte Bella AZ
After days the ice maker and water dispenser stopped working. Now waiting 10 days for repair visit. The use of web site didn’t work so on phone multiple ties to shedule
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Brittany, GE_Appliances, January 10, 2024
Hey there,
Thank you for taking the time to provide feedback on your new refrigerator. We apologize that the ice and water dispenser have stopped working. We're confident our service team will be able to provide a resolution. We appreciate your patience. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review. Thank you for choosing GE Appliances for your home and being a part of our family.
-Brittany@GEAppliances
Thank you for taking the time to provide feedback on your new refrigerator. We apologize that the ice and water dispenser have stopped working. We're confident our service team will be able to provide a resolution. We appreciate your patience. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review. Thank you for choosing GE Appliances for your home and being a part of our family.
-Brittany@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Freezer side is SO LOUD!
on August 12, 2024
Posted by: LFRER
from Illinois
Something on the freezer side is making a horrific loud buzzing noise! We’ve replaced the ice maker twice and the fan has been adjusted a few times. Just got a new ice maker last Monday and it’s so loud today I can’t even sit on the kitchen!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 13, 2024
We are sorry to hear about the sounds you are noticing from the freezer. We want to help out. We suggest getting one of our approved technicians out for diagnostics. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
5
All you’d expect in a refrigerator
on June 27, 2025
Posted by: Scouser Doug
A replacement for our previous GE refrigerator, this one is more refined as well as perfectly functional.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing But Problems
on July 7, 2025
Posted by: Mish63
My fridge is 4 years old. First, the ice maker is way to high and impossible to reach into bucket to get cubes, unless you're 6'5". In the first year, the ice maker leaked into freezer...a cascade of frozen water everywhere. 2nd year water leaked out of filter connection from the top panel. 4th year the fan located in the freezer side, started making a sound like a lawn mower when the doors are closed. GE claimed that's normal when the freezer and fridge are full of food. How ridiculous!! Strange it never happened until the 4th year. DON'T WASTE YOUR MONEY ON THIS EXPENSIVE FRIDGE.
Response from geappliances.comBy Tierra, GE_Appliances, July 11, 2025
We'd like to assist you with your refrigerator. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
To another 20 years.
on July 26, 2025
Posted by: boobie22
Replaced a 20 year old Profile. Very similar but big improvement. I am sure it will be much more energy efficient. Hope this one lasts 20 years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Better inside then out
on September 29, 2016
Posted by: CaliJen
from Ladera Ranch, CA, United States
This was a replacement to the older version. I love that it has more usable space on the inside but the motor is loud and seems to run all the time. The door control panel is not user friendly and the manual was no help. Be prepared for ice everywhere. Was never a problem with the old model, crushed or regular the in-door ice panel feature makes a mess.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Great refridgerator so far!
on May 21, 2017
Posted by: Nursedoyle
from Los Angeles, CA, United States
Love this fridge. Similar to our last one. Working great. Good space. Happy to have a working ice cube door dispenser. Only negatives, had to crane it in over the balcony to get it to upstairs kitchen and water dispenser is super squeaky sounding
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
seems to be ok for the money
on March 4, 2016
Posted by: BAcnc
the only issue is the right hand door is difficult to pull open
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
4
Written by a customer while visiting geappliances.com