Customer reviews from geappliances.com
GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
101
4 Stars
38
3 Stars
18
2 Stars
19
1 Star
19
74%of customers recommend this product.
(
131 out of
178)
Customer Reviews for GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
3
Noisy for the cost
on September 22, 2021
Posted by: bob5660
from Wickenburg, AZ
It seems like the refrigerator should be quieter for the amount of money we spent on it.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, September 23, 2021
Hi, Thanks for choosing GE Appliances for your home! We apologize for any inconvenience with the noise level. The new high efficiency compressor on your new refrigerator may run faster and longer than your previous model and will generate more sound. We suggest viewing page 25 in your manual for normal operating sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000364-2.pdf
Hope this helps! We're wishing you the best and appreciate you sharing your thoughts with us. - Sharon@GEA
Hope this helps! We're wishing you the best and appreciate you sharing your thoughts with us. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Ice maker lacking
on December 31, 2021
Posted by: Bobby2610
from Wickenburg, Az
For how much we paid for this refrigerator we would have expected the ice maker to be better quality and performance. It takes so long for the glass to fill with cubed ice. Refrigerators that are 15 years old perform better than this one.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, January 4, 2022
Hi there,
Thanks for taking the time to write a review. We're sorry to hear that you're not totally pleased with your icemaker and that it takes a while to dispense cubes. We can understand how that'd be frustrating.
If you're finding that your dispenser is taking too long to dispense ice, take a look at the following article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19185
If you continue to have issues after trying those tips, you may want to check on your icemaker's production. Take a look at this article if your icemaker is slow to produce ice: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
We do hope this helps!
Best wishes,
Michael@GEA
Thanks for taking the time to write a review. We're sorry to hear that you're not totally pleased with your icemaker and that it takes a while to dispense cubes. We can understand how that'd be frustrating.
If you're finding that your dispenser is taking too long to dispense ice, take a look at the following article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19185
If you continue to have issues after trying those tips, you may want to check on your icemaker's production. Take a look at this article if your icemaker is slow to produce ice: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
We do hope this helps!
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Too expensive fir the actual inside space
on September 19, 2022
Posted by: 42 inch built in
from Texad
Too expensive for the actual inside space. The old one designed much better. This one doesn’t even have a butter container. The drawers are too small, reduced by unnecessary increasing two long light panels
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 26, 2022
Hello - We appreciate you taking the time to write a review. While we're glad to see you enjoy this model's appearance, we're sorry the interior design did not meet your expectations. We can understand how that would be disappointing compared to an older model. We'll be sure to share your feedback with our design team for any improvements.
That said, we're confident you will enjoy the performance of this fridge for many years. We're always here if you need anything. Have a great day! -Shayla@GEA
That said, we're confident you will enjoy the performance of this fridge for many years. We're always here if you need anything. Have a great day! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Ok fridge
on October 14, 2022
Posted by: Kittyz1
We got this fridge with our brand new home. The ice machine doesn’t make enough ice! We have had 4 now and all the same
No, I would not recommend this to a friend.
Performance
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 19, 2022
Hi there,
Thanks for taking the time to reach out. So sorry to hear about the issues you've had here with your icemaker, especially since you've had it replaced several times. This model's icemaker will make approximately 4.5 lbs. or 130 cubes per day and the bucket itself will hold approximately 8 lbs. of ice.
If you'd like to learn more, you're free to click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918&_ga=2.66511083.438082928.1666004560-557566247.1665496320
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@GEA
Thanks for taking the time to reach out. So sorry to hear about the issues you've had here with your icemaker, especially since you've had it replaced several times. This model's icemaker will make approximately 4.5 lbs. or 130 cubes per day and the bucket itself will hold approximately 8 lbs. of ice.
If you'd like to learn more, you're free to click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918&_ga=2.66511083.438082928.1666004560-557566247.1665496320
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
It keeps things cold, for now
on October 24, 2022
Posted by: tonyg1385
from Phoenix, AZ
If you have recently used the water dispenser and then open/close the freezer door, it will drip. Somehow it seems like the inside of this fridge is smaller than other 42" units. You need to open the door 100% of the way to get the drawers to open a reasonable amount. It will make odd noises sometimes.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2022
Greetings,
Thank you so much for this valuable feedback. Our apologies to hear that the storage is smaller than anticipated and the dispenser drips. Dripping after use is completely normal, however if it continues to drip long after use that is not normal and service would be required. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments will be shared with our development team for future use. Thanks for choosing GE. Mike@GEA
Thank you so much for this valuable feedback. Our apologies to hear that the storage is smaller than anticipated and the dispenser drips. Dripping after use is completely normal, however if it continues to drip long after use that is not normal and service would be required. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments will be shared with our development team for future use. Thanks for choosing GE. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Water dispenser valve and ice making issues
on January 23, 2023
Posted by: 25487788745852415454455
from US
Within 2 years of purchasing this fridge, i've had issues with the water dispenser valve and ice making line (the water heater broke and caused the line to crack). Overall, it's a complicated piece of equipment to repair, so repair costs and parts are expensive.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy GE Appliances, January 24, 2023
Hello there - We really appreciate you taking a moment to get in touch and leave your feedback.
This is definitely a frustrating situation and we are so sorry to hear about the dispenser issues going on. That is definitely not the kind of experience we want for anyone to go through.
Also, we checked out everything and seen that you have an ongoing case with us. We really appreciate you reaching out and we are confident that we will be able to help with this.
Stay safe.
Jonathon@GEA
This is definitely a frustrating situation and we are so sorry to hear about the dispenser issues going on. That is definitely not the kind of experience we want for anyone to go through.
Also, we checked out everything and seen that you have an ongoing case with us. We really appreciate you reaching out and we are confident that we will be able to help with this.
Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Excelente refrigerator
on April 16, 2023
Posted by: Raullugo
from Puerto rico caguas
I love it but where can i find replacement parts? Example door gasket
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good...just not reliable
on June 23, 2023
Posted by: JGill76
from Denver, CO
I like, jist like the refigerator. Good space, design and function is ok. The issue i have is the ice maker...its not fast by any stretch and inside a year and a half it stopped working completely. Apparently the 5 year warrany doesnt cover the ice maker, just sealed components? Customer service could schedule a service call for 150 and then they would diagnose and order parts for however much it would cost and then another service call to repair once the parts were in. Pretty disappointing!
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 23, 2023
Greetings! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that your icemaker is having issues with operation. We definitely understand the importance of a functioning icemaker, especially outside of warranty. Service would be needed in order to resolve this issue. We will be sure to send this feedback to our product design teams so they can make the necessary improvements to future models. We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will be able to get this issue resolved as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com