Customer reviews from geappliances.com
GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
101
4 Stars
38
3 Stars
18
2 Stars
19
1 Star
19
74%of customers recommend this product.
(
131 out of
178)
Customer Reviews for GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Loved Everything UNTIL ... :-(
on June 9, 2020
Posted by: NancyO1313
from Burlington, NC
We loved everything about this frig until we got it. The ice maker does not work efficiently and clogs up. (Fortunately we have an ice machine) The 2nd things is that it’s very annoying at night to not be able to see the controls... a light comes on above the word (which is written in black). And the most annoying is the “high pitch” sound that comes on when when the condenser comes on ... that started right after the warranty ran out on it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Fits perfectly and looks beautiful
on December 9, 2020
Posted by: Trinifox
from CT
Great product, very spacious and easy to use, nice contrast with rest of kitchen.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Much Better Than Old One
on January 7, 2021
Posted by: TJ27
from California
I have had the older model dated 2005. This new design is much better, the fridge is larger and the inside back of the fridge is flush so the bottom shelves are not shorter in depth, works much better. The look is much better and the WiFI is a very cool feature . Very happy with this model.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 26, 2021
Hello TJ27 - Thanks for your feedback. We appreciate your loyalty! We're glad you are happy with your new refrigerator purchase and we’re sure you’ll enjoy great performance from it for many years to come. Thanks for making GE Appliances a part of your home!
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Built in GE Profile.
on January 8, 2021
Posted by: DMac
from Noblesville, IN
Holds temperature settings. SmartHQ app is helpful. Ice maker quit working after second cycle; about a week after installation. Service is scheduled.
I would recommend this to a friend!
Features
4
Performance
5
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Quality and High Price
on January 22, 2021
Posted by: GESUCKS
from Hayward, CA
Had a problem within 2 months of operation, the icemaker is not working, had the tech come in, did not fix it right, came in again, did not have the part, waiting for the part to come in!!! What a joke.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 5, 2021
Hello - We apologize for the issues you've had with your refrigerator and understand how this would be frustrating. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number, current email address and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken after 4 weeks
on April 13, 2021
Posted by: Unhappy Girl
from Metro Detroit
After only 6 weeks, the ice maker stopped working. They couldn't send a technician out to fix it for a week. He had to order parts. Someone came back 3 weeks later to fix it. After 24 hours we still didn't have any ice. Now the water dispenser is LEAKING and will randomly turn on for 2-3 seconds. Our hardwood floor is getting ruined. NO ONE has responded to our emails for help with getting the fridge replaced.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 14, 2021
Hi, We're very sorry for the difficulty you've experienced with your refrigerator and know this leaking issue must be very frustrating for you. We also deeply apologize for any damage that has been done to your hardwood floor and are happy to offer some guidance. For a property damage claim, please contact Sedgwick at 1-844-652-3105. Sedgwick is an insurance company used by GE Appliances.
Please take advantage of your refrigerator warranty and schedule an appointment with GE Service at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We're apologize deeply for the inconvenience you've experienced and truly hope this is resolved for you soon. - Sharon@GEA
Please take advantage of your refrigerator warranty and schedule an appointment with GE Service at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We're apologize deeply for the inconvenience you've experienced and truly hope this is resolved for you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Shorter drawers & narrow freezer
on May 15, 2021
Posted by: Hartlo
from Tucson, AZ
I really like my refrigerator but the drawers are noticeably shorter than my other model that died after 11 years. I moved the thin drawer up to about waste height for meats & cheeses. The freezer is much narrower too. A frozen pizza just fits. That is disappointing because my freezer is usually packed. I don't know what the wifi is for, I'll never use that.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks nice doesn’t work
on September 16, 2021
Posted by: Mnthmama
from Reno nv
We purchased ours in May of 2020. We have had it replaced three times and had repair come out replace every working part. Still doesn’t work. Waiting on our fourth replacement refrigerator. Have gone 16 months without a functioning refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 17, 2021
Greetings,
We're awfully sorry to hear that you have had to replace your refrigerator so many times. That's certainly not the quality we expect from our products. We'd like to gather some more information on this, so an agent will be emailing you. Keep a watch for it.
Mike@GEA
We're awfully sorry to hear that you have had to replace your refrigerator so many times. That's certainly not the quality we expect from our products. We'd like to gather some more information on this, so an agent will be emailing you. Keep a watch for it.
Mike@GEA
Written by a customer while visiting geappliances.com