Customer reviews from geappliances.com
GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(206 Reviews)
Rating breakdown 206 reviews
5 Stars
105
4 Stars
40
3 Stars
19
2 Stars
19
1 Star
23
74%of customers recommend this product.
(
137 out of
186)
Customer Reviews for GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
1
Water dispenser valve and ice making issues
on January 23, 2023
Posted by: 25487788745852415454455
from US
Within 2 years of purchasing this fridge, i've had issues with the water dispenser valve and ice making line (the water heater broke and caused the line to crack). Overall, it's a complicated piece of equipment to repair, so repair costs and parts are expensive.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy GE Appliances, January 24, 2023
Hello there - We really appreciate you taking a moment to get in touch and leave your feedback.
This is definitely a frustrating situation and we are so sorry to hear about the dispenser issues going on. That is definitely not the kind of experience we want for anyone to go through.
Also, we checked out everything and seen that you have an ongoing case with us. We really appreciate you reaching out and we are confident that we will be able to help with this.
Stay safe.
Jonathon@GEA
This is definitely a frustrating situation and we are so sorry to hear about the dispenser issues going on. That is definitely not the kind of experience we want for anyone to go through.
Also, we checked out everything and seen that you have an ongoing case with us. We really appreciate you reaching out and we are confident that we will be able to help with this.
Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
It keeps things cold, for now
on October 24, 2022
Posted by: tonyg1385
from Phoenix, AZ
If you have recently used the water dispenser and then open/close the freezer door, it will drip. Somehow it seems like the inside of this fridge is smaller than other 42" units. You need to open the door 100% of the way to get the drawers to open a reasonable amount. It will make odd noises sometimes.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2022
Greetings,
Thank you so much for this valuable feedback. Our apologies to hear that the storage is smaller than anticipated and the dispenser drips. Dripping after use is completely normal, however if it continues to drip long after use that is not normal and service would be required. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments will be shared with our development team for future use. Thanks for choosing GE. Mike@GEA
Thank you so much for this valuable feedback. Our apologies to hear that the storage is smaller than anticipated and the dispenser drips. Dripping after use is completely normal, however if it continues to drip long after use that is not normal and service would be required. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments will be shared with our development team for future use. Thanks for choosing GE. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Ok fridge
on October 14, 2022
Posted by: Kittyz1
We got this fridge with our brand new home. The ice machine doesn’t make enough ice! We have had 4 now and all the same
No, I would not recommend this to a friend.
Performance
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 19, 2022
Hi there,
Thanks for taking the time to reach out. So sorry to hear about the issues you've had here with your icemaker, especially since you've had it replaced several times. This model's icemaker will make approximately 4.5 lbs. or 130 cubes per day and the bucket itself will hold approximately 8 lbs. of ice.
If you'd like to learn more, you're free to click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918&_ga=2.66511083.438082928.1666004560-557566247.1665496320
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@GEA
Thanks for taking the time to reach out. So sorry to hear about the issues you've had here with your icemaker, especially since you've had it replaced several times. This model's icemaker will make approximately 4.5 lbs. or 130 cubes per day and the bucket itself will hold approximately 8 lbs. of ice.
If you'd like to learn more, you're free to click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918&_ga=2.66511083.438082928.1666004560-557566247.1665496320
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but not great
on October 8, 2022
Posted by: AZAJ
from Scottsdale
Overall, it has been an ok fridge but I am glad I got the extended warranty. I have had numerous ice makers replaced and it is still having issues, and other things replaced like lights and a water dispensing switch.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 13, 2022
Hello - We appreciate your loyalty to GE Appliances, and thank you for taking the time to write a review. We're glad you've enjoyed your fridge these past couple of years. However, we're sorry to hear the unit has needed service a few times. We understand how frustrating that would be after a while, and we genuinely apologize for any inconvenience this has caused.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Too expensive fir the actual inside space
on September 19, 2022
Posted by: 42 inch built in
from Texad
Too expensive for the actual inside space. The old one designed much better. This one doesn’t even have a butter container. The drawers are too small, reduced by unnecessary increasing two long light panels
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 26, 2022
Hello - We appreciate you taking the time to write a review. While we're glad to see you enjoy this model's appearance, we're sorry the interior design did not meet your expectations. We can understand how that would be disappointing compared to an older model. We'll be sure to share your feedback with our design team for any improvements.
That said, we're confident you will enjoy the performance of this fridge for many years. We're always here if you need anything. Have a great day! -Shayla@GEA
That said, we're confident you will enjoy the performance of this fridge for many years. We're always here if you need anything. Have a great day! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
The GE Profile Refrigerator
on September 16, 2022
Posted by: Land Lord
from Orangeburg, SC 29115
The new GE Profile works great. When it was first delivered, we didn't know to hold the ice maker dispenser button down for three minutes to get it to work for the first time. We called in and was informed on what to do. We have had it for almost four months and it works great. We had the GE Monogram for 14 years, but the seal had a problem and it kept icing up the freezer and not cooling the refrigerator side. So because of price, we brought the GE Profile. We are very happy with the GE Profile.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
STAY AWAY!!!
on September 4, 2022
Posted by: LzfP
from Brooklyn, NY
I bought this fridge in March 2021. It lasted 3 weeks before it died. After numerous attempts to fix it, GE replaced the fridge. My second fridge lasted 11 months, before it died in May 2022. The repair guys replaced every part imaginable in probably 6-8 visits. This is a terrible product. I want my money back!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 19, 2022
Hello there - we're happy to see that you rated this unit perfect on appearance and features. At the same time, we're very sorry to know that the refrigerator hasn't worked as expected, even after receiving a second unit. We know this isn't ideal, and we completely understand your frustration.
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best resolution possible for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best resolution possible for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
very nice
on August 25, 2022
Posted by: Roundhill
from Danville, Ca
Clean lines, quiet and nicely made. Refrigerator spacious but Freezer very small
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com