Customer reviews from geappliances.com
GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(206 Reviews)
Rating breakdown 206 reviews
5 Stars
105
4 Stars
40
3 Stars
19
2 Stars
19
1 Star
23
74%of customers recommend this product.
(
137 out of
186)
Customer Reviews for GE Profile - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Great Design- we have always trusted GE appliances
on July 15, 2023
Posted by: Hbpnc
from Matthews ,NC
Great fridge/ freezer, very nice design with great features!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Lemon of all lemons
on July 6, 2023
Posted by: Discouraged with GE
from California
Awful since day one. Purchased in beginning of 2020 to replace a GE Monogram fridge that stopped cooling. This was the only brand that would fit in the space so we purchased it having no other options. 6 months in and started having trouble. They ended up delivering a new fridge since they were not able to get parts. One month later the fans on the replacement fridge started acting up. We called for service, they came out did a few adjustments, same thing happened multiple times. The noise the fridge made at times was so bad no one could stay in the kitchen area. Its groaning, leaking and loud and on the 4th of July this year the whole thing stopped cooling all together. For the high price tag of this fridge the expectations is to last longer then 3 years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 7, 2023
Hi! Thank you for your feedback. We are so sorry to hear that this refrigerator has not lived up to your expectations. This is in no way the consumer experience that we strive for. We understand the importance of spending money on an appliance that will last.
It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as, frequency of use, type of use, location of appliance, care, maintenance, etc.
We recommend scheduling another service appointment to get this issue resolved by a certified technician. If the technician deems this appliance irreparable, they will provide you with the next steps. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will be able to get this issue resolved as quickly as possible! - Adrian@GEA
It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as, frequency of use, type of use, location of appliance, care, maintenance, etc.
We recommend scheduling another service appointment to get this issue resolved by a certified technician. If the technician deems this appliance irreparable, they will provide you with the next steps. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will be able to get this issue resolved as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good...just not reliable
on June 23, 2023
Posted by: JGill76
from Denver, CO
I like, jist like the refigerator. Good space, design and function is ok. The issue i have is the ice maker...its not fast by any stretch and inside a year and a half it stopped working completely. Apparently the 5 year warrany doesnt cover the ice maker, just sealed components? Customer service could schedule a service call for 150 and then they would diagnose and order parts for however much it would cost and then another service call to repair once the parts were in. Pretty disappointing!
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 23, 2023
Greetings! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that your icemaker is having issues with operation. We definitely understand the importance of a functioning icemaker, especially outside of warranty. Service would be needed in order to resolve this issue. We will be sure to send this feedback to our product design teams so they can make the necessary improvements to future models. We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will be able to get this issue resolved as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GE built in 42 inch ss frig
on June 2, 2023
Posted by: Dtech
from Brighton, Mi
Nice frig. Very contemporary. A little bit noisier than I expected
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Excelente refrigerator
on April 16, 2023
Posted by: Raullugo
from Puerto rico caguas
I love it but where can i find replacement parts? Example door gasket
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Good looking and easy access
on March 4, 2023
Posted by: Vincentywu
from Lake Forest, CA
This GE refrigerator is quiet and easy to access inside storages. I like it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent refrigerator! As good as advertised.
on March 2, 2023
Posted by: Anonymous
from Cleveland, OH
This refrigerator was a perfect fit for our home and replaced another GE refrigerator that lasted 10yrs beyond its useful life. We love the product!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Good looking and competent
on January 31, 2023
Posted by: Escrow88
from San Francisco
I had a GE Monogram before this one and I like this one better.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com