Customer reviews from geappliances.com
GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
103
4 Stars
39
3 Stars
19
2 Stars
19
1 Star
21
74%of customers recommend this product.
(
134 out of
182)
Customer Reviews for GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
3
not sure
on February 1, 2024
Posted by: Anonymous
refrigerator door is not line up In the top not closing completely looks like not in a strait line
Response from geappliances.comBy Charlie, GE_Appliances, February 7, 2024
Hi there,
Thank you for taking the time to provide feedback on your appliance. We're sorry to hear that the refrigerator doors are not closing and we're happy to help.
To level the refrigerator door, we recommend referring to page 29 of the installation manual at this link:
https://products-salsify.geappliances.com/image/upload/s--kohLvV1P--/rna6dqwmichyi3kbirkm.pdf?_ga=2.166006392.75632013.1707143309-1676878804.1700237661
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
Thank you for taking the time to provide feedback on your appliance. We're sorry to hear that the refrigerator doors are not closing and we're happy to help.
To level the refrigerator door, we recommend referring to page 29 of the installation manual at this link:
https://products-salsify.geappliances.com/image/upload/s--kohLvV1P--/rna6dqwmichyi3kbirkm.pdf?_ga=2.166006392.75632013.1707143309-1676878804.1700237661
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Owner
on March 18, 2024
Posted by: Make it Better
from Phoenix, AZ
Great refrigerator - only reason not rated a five is that when using the external water dispenser there seems to be always one drop that drips onto the plate below. Only one drop and it takes a few hours to make the one drop (beads up on the spigot). Retailer has offered to send a tech out if after a few months it still occurs.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
So happy to finally have it!!
on March 21, 2024
Posted by: Vicki1965
We have been very happy with our new refrigerator. It is very well lit inside and makes it easy to see all throughout the refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Useful features
on August 3, 2024
Posted by: Jyotsna
from Los Angeles CA
Happy
Nice looking
Impressive
May increase home value
Nice looking
Impressive
May increase home value
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
GE CONSUMER FOR LIFE
on August 6, 2024
Posted by: 64BIGSURF
from CALIFORNIA
I REPLACED A GE MONOGRAM BUILT IN SIDE BY SIDE FRIDGE AFTER 20 YEARS OF SERVICE WITH A BRAND NEW GE PROFILE BUILT IN SIDE BY SIDE FRIDGE AMAZINGLY ENOUGH IT IS BASICALLY THE SAME FRIDGE WE HAD AND WE COULD NOT BE MORE HAPPY WITH THE PRODUCT ESPECIALLY WITH 20 YEAR MORE TECHNOLOGY IMPROVEMENT
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
We are happy with features and performance
on October 16, 2024
Posted by: tlutkewitte
from Metairie, LA
Although we have only had our refrigerator one day we are very happy with it
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive waist of $
on September 30, 2025
Posted by: Fridgemalfunction
from Lutz, FL
This is the largest looking small spaced fridge I have ever seen.
We have had it less than 15 months and now the motor is loud and the freezer doesn’t work?
We have had it less than 15 months and now the motor is loud and the freezer doesn’t work?
Water and ice lines are horrible as well
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 2, 2025
We advise scheduling service with our Bodewell technicians to get this freezer and motor issue properly addressed. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
Written by a customer while visiting geappliances.com
Customer Rating
3
Meh
on October 20, 2025
Posted by: Beaverino
We had the GE Monogram 42 inch model from 2010. This GE Profile has a loud motor you can hear when it’s running all of the time. The icemaker is slower and isn’t as big. Weirdly, when ice is dispensed, it also dispenses some inside the freezer and have been finding cubes here and there. I do like the LED lighting. Can you tell me why we are unable to see the displayed temperature of the fridge and freezer? Overall it is fine, but not worth the thousands we paid for it.
Response from geappliances.comBy Diego, GE_Appliances, October 21, 2025
We want to help you with the sound level of your refrigerator. We recommend making sure your unit is properly leveled. If needed, you can adjust the leveling legs by following the instructions in page 30 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--Oj3Kfeuj--/4c522ae7547d22b0294a5a9b2bb5ec1f22e76f33.pdf
Regarding the ice production of your icemaker. We recommend, having A greater food load in the freezer section as this allows temperatures to remain more stable. You can find more information in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
To avoid ice overflow in your unit, make sure to turn off the icemaker when not in use by sliding the power switch to ON.
Additionally, this model does not have an option to display the "actual" temperature, it can only display the set temperature. You can find more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34632
Regarding the ice production of your icemaker. We recommend, having A greater food load in the freezer section as this allows temperatures to remain more stable. You can find more information in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
To avoid ice overflow in your unit, make sure to turn off the icemaker when not in use by sliding the power switch to ON.
Additionally, this model does not have an option to display the "actual" temperature, it can only display the set temperature. You can find more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34632
Written by a customer while visiting geappliances.com