Customer reviews from geappliances.com
GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
101
4 Stars
38
3 Stars
18
2 Stars
19
1 Star
19
74%of customers recommend this product.
(
131 out of
178)
Customer Reviews for GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
4
Rate GE Profile Refrigerator
on August 6, 2023
Posted by: BobK42
from Montana in
Looks good, works 👍. Ice and water feature in door sloppy to use unless glass is held tight to top.👎. Settings for temperature show what setting has been selected but does not show temperature that is being maintained. The same for the app👎.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on September 9, 2023
Posted by: Disappointed31
We have had the GE repair man out to repair this refrigerator 5 times and it works for a few days then goes right back to not making ice and not cooling food enough to effectively us the refrigerator. We have had food spoil and have been dealing with lack of ice all summer. Very disappointed in this product I can see why it’s no longer being manufactured.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 11, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Profile Series french-door refrigerator. We are truly sorry to hear that you are continuing to experience issues with your appliance not cooling properly, as well as no ice production. This is certainly not normal operation, nor the quality that we expect.
We recommend scheduling a service appointment with our factory service team so we can get this resolved. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEA
Thank you for taking the time to leave a review on your GE Profile Series french-door refrigerator. We are truly sorry to hear that you are continuing to experience issues with your appliance not cooling properly, as well as no ice production. This is certainly not normal operation, nor the quality that we expect.
We recommend scheduling a service appointment with our factory service team so we can get this resolved. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great fridge. Fits well, looks good
on September 25, 2023
Posted by: 512SAS
from 78733
Great fridge. Fits well, looks good.
Easy to use and love the side by side design
Easy to use and love the side by side design
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on October 8, 2023
Posted by: Shydoc
from California
I've had this refrigerator for 10 years and it's at the end of its life. It started going bad on me after about 4 years and it has been slowly falling apart since. I can't fix it fast enough. Don't recommend it. Much better brands out there in the same price point.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy GE_Appliances, October 9, 2023
Hello,
We appreciate you taking the time to provide your opinion and feedback on your refrigerator.
If you want to take a look at the replacement model for your current refrigerator, please refer to this link: https://www.geappliances.com/ge-appliances/kitchen/refrigerators/side-by-side-refrigerators/
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our GE Appliances family.
-Charlie@GEAppliances
We appreciate you taking the time to provide your opinion and feedback on your refrigerator.
If you want to take a look at the replacement model for your current refrigerator, please refer to this link: https://www.geappliances.com/ge-appliances/kitchen/refrigerators/side-by-side-refrigerators/
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our GE Appliances family.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Fingers crossed with new GE Profile refrigerator
on November 24, 2023
Posted by: DU55
from Dadeville, AL
How do you rate a refrigerator that you've only had for two days?
We purchased this 42" GE to replace the same model that we've had for 10 years. The previous GE had numerous problems. We are hoping they have all their previous problems fixed.
We purchased this 42" GE to replace the same model that we've had for 10 years. The previous GE had numerous problems. We are hoping they have all their previous problems fixed.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
not sure
on February 1, 2024
Posted by: Anonymous
refrigerator door is not line up In the top not closing completely looks like not in a strait line
Response from geappliances.comBy Charlie, GE_Appliances, February 7, 2024
Hi there,
Thank you for taking the time to provide feedback on your appliance. We're sorry to hear that the refrigerator doors are not closing and we're happy to help.
To level the refrigerator door, we recommend referring to page 29 of the installation manual at this link:
https://products-salsify.geappliances.com/image/upload/s--kohLvV1P--/rna6dqwmichyi3kbirkm.pdf?_ga=2.166006392.75632013.1707143309-1676878804.1700237661
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
Thank you for taking the time to provide feedback on your appliance. We're sorry to hear that the refrigerator doors are not closing and we're happy to help.
To level the refrigerator door, we recommend referring to page 29 of the installation manual at this link:
https://products-salsify.geappliances.com/image/upload/s--kohLvV1P--/rna6dqwmichyi3kbirkm.pdf?_ga=2.166006392.75632013.1707143309-1676878804.1700237661
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Owner
on March 18, 2024
Posted by: Make it Better
from Phoenix, AZ
Great refrigerator - only reason not rated a five is that when using the external water dispenser there seems to be always one drop that drips onto the plate below. Only one drop and it takes a few hours to make the one drop (beads up on the spigot). Retailer has offered to send a tech out if after a few months it still occurs.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
So happy to finally have it!!
on March 21, 2024
Posted by: Vicki1965
We have been very happy with our new refrigerator. It is very well lit inside and makes it easy to see all throughout the refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com