Customer reviews from geappliances.com
GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
3.9
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
101
4 Stars
38
3 Stars
18
2 Stars
19
1 Star
19
74%of customers recommend this product.
(
131 out of
178)
Customer Reviews for GE Profile - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
4
Love this ... with one exception...
on February 3, 2017
Posted by: Networking2Nancy
from Burlington, NC, United States
I purchased this refrigerator in the fall of 2016 after considerable research while doing a major kitchen renovation. The one thing that I wished I had done was to compare it with the GE Cafe. The buttons (words) for "ice" and "water" do not light up on the Profile. There is a light line above the words that light up. When the lights are low in the room it is hard to read.
I also was going to purchase the Profile Induction Cooktop and when I asked about whether the controls would light up I was told NO. I was told the Cafe would light up however it was gray in color not black. (I was fine with that) Wished I had asked about the refrigerator and compared prices. It's only a little annoying.
Overall love all of my appliances...especially the vegetable drawers. The bottom one seems to keep salad vegetables fresher longer than my older GE Profile smaller refrigerator that I replaced this one with
The only reason I gave this refrigerator 4 stars is because of the words not being lite up.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Counter depth space
on March 21, 2017
Posted by: None at all at this time
from Huntingtown, MD, United States
So far so good, no issues at all. Looks good, small but what do u expect from counter depth
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great replacement for our GE Monogram Built-In
on May 19, 2017
Posted by: Ice Box Hunter
from Grand Haven, MI, United States
Purchased 3 months ago and so far everything has been perfect. Needed a built-in model and this fix the cabinet opening perfectly. Free delivery and interest free financing were just icing on the cake.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very Spacious
on September 16, 2017
Posted by: SS CA
from Menlo Park, CA, United States
We are pleased with our new fridge. Looks and works great. Only request is for the water dispenser to be more powerful or the hose to be larger. It takes forever for a glass to fill
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
The size of the refrigerator side is larger.
on September 15, 2019
Posted by: Grady48
from Middlesex County, MA
This is the second GE Profile for the family Love the change to the increased storage on the refrigerator side. LED lighting is great. Would have liked it if finger prints were less showy.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Problems since install
on April 20, 2020
Posted by: PatrickLF
from Houston, TX
Our GE built-in has not worked properly since delivery. The gasket around the refrigerator door is not installed properly and leaks air intermittently. When it leaks air the unit goes into defrost mode and we end up with a large puddle of water on the floor. Also the wi-fi feature of the unit is not operational. Hopefully GE can replace the gasket and correct the wi-fi problem without any further issues.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Horrible ice machine
on February 24, 2022
Posted by: MOS21
from DC Metro
We’ve had the fridge for about 3 years. The ice machine hasn’t worked properly from the start. It will make crushed ice when the cube option is selected. The ice maker has been replaced 2 times with no change in performance (warranty). Seems like a small issue, but its a big deal when you expect cubes and all this crushed ice goes everywhere.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 25, 2022
Hi, We appreciate you reaching out! We're terribly sorry about your ice issue and know what a hassle this must be for you. We’ll be sending you an email to gather additional information so this situation can be further looked into. We wish you had a better experience than this! – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
STAY AWAY!!!
on September 4, 2022
Posted by: LzfP
from Brooklyn, NY
I bought this fridge in March 2021. It lasted 3 weeks before it died. After numerous attempts to fix it, GE replaced the fridge. My second fridge lasted 11 months, before it died in May 2022. The repair guys replaced every part imaginable in probably 6-8 visits. This is a terrible product. I want my money back!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 19, 2022
Hello there - we're happy to see that you rated this unit perfect on appearance and features. At the same time, we're very sorry to know that the refrigerator hasn't worked as expected, even after receiving a second unit. We know this isn't ideal, and we completely understand your frustration.
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best resolution possible for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We noticed that there is an existing case regarding this situation, and we're confident that your case manager has provided the best resolution possible for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com