Customer reviews from cafeappliances.com
Caf - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Average customer rating
3.8
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
76
4 Stars
33
3 Stars
20
2 Stars
12
1 Star
21
64%of customers recommend this product.
(
80 out of
125)
Customer Reviews for Caf - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Customer Rating
1
DO NOT BUYd
on September 30, 2023
Posted by: David Jay
DO NOT BUY - We have had this fridge for 6 months and have had to toss out everything twice as a result of it not cooling. They replaced the door seals which look terrible and don't seal and the ice maker never works because the ice is constantly melting and then refreezing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, October 2, 2023
Hello - Thank you kindly for reaching out and sharing your experience with this refrigerator. We're really sorry to hear about the cooling issues and the gasket needing replaced. That is not the experience we want or expect.
We recommend getting another one of our technicians out to check this. We're confident that they will be able to get this repaired and working like new. Of course, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We recommend getting another one of our technicians out to check this. We're confident that they will be able to get this repaired and working like new. Of course, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Huge disappointment
on October 10, 2023
Posted by: LPM58
It's much noisier than my old Monogram. The ice splashes everywhere and is slow to dispense, the auto feature for water stops at 2 ounces half of the time and you have to push at the exact right spot to get the water to come out. Very disappointed!
Response from cafeappliances.comBy Adrian@Cafe, October 11, 2023
Greetings! Thank you for taking the time to leave us a review. We are extremely sorry to hear that this refrigerator has not lived up to your expectations due to the ice splashing and the AutoFill feature. This is in no way the consumer experience that we strive for, and we are deeply apologetic. We will be sure to share this feedback with our product design teams, so they can make the necessary improvements.
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products. - Adrian@Cafe
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features like auto fill on the water dispens
on October 21, 2023
Posted by: Markh2
from San Diego
The stainless steel cleans easy and looks nice
This cafe' refrigerator is a perfect fit to our new kitchen
This cafe' refrigerator is a perfect fit to our new kitchen
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Somewhat noisy and delivered with dent
on November 29, 2023
Posted by: Jack K
from Boston, MA
Great looking fridge and versatile. However, not enough lighting in freezer as all lights are in the rear and when items placed, lighting is convered. Nothing on top or sides. Fridge arrived with 2 small dents on the freezer door. Stainless appears to be of inferior quality. Fridge is noiser than the Sub-Zero we had for 20 years.
Response from cafeappliances.comBy Adrian, GE_Appliances, December 11, 2023
Hi! Thank you for your feedback. We are so sorry that your new refrigerator has not lived up to your expectations due to the lighting in the freezer, the cosmetic damage, and the noise level while in use. This is not the consumer experience that we strive for, and we will be sure to share these comments with our product design teams for review.
We are honored that you chose Cafe Appliances for your home, and we are confident that this refrigerator will serve you for many years to come. Please let us know if we can be of any further assistance. - Adrian@Cafe
We are honored that you chose Cafe Appliances for your home, and we are confident that this refrigerator will serve you for many years to come. Please let us know if we can be of any further assistance. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Cafe frig
on November 30, 2023
Posted by: Rich T P
from AZ
Everything is great but the noise and vibrations are much more than the 20 year old Monogram it replaced
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful In-N-Out kitchen, works great, features.
on December 22, 2023
Posted by: Fred Aurora
This is a great refrigerator! Price is about $3,000 less than comparable models but had similar features and quality. I installed myself and instructions were spot on. We’ve used to 2 months now and it is great. Interior lighting is great, temp control spot on.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
TOO LOUD, NOT SURE IF IT IS WORKING PROPERLY
on January 13, 2024
Posted by: Dan240
The fridge is overall amazing BUT it is VERY LOUD! We were not expecting a completely silent fridge BUT for a very high end refrigerator, we were not expecting hearing it multiple rooms away. Maybe we have a defective unit...
The good news is that we are pleased with it in all other aspects (other than having to wear hearing protection when the motor is running (#dadjoke).
The good news is that we are pleased with it in all other aspects (other than having to wear hearing protection when the motor is running (#dadjoke).
Response from cafeappliances.comBy Tierra, Cafe_Appliances, January 24, 2024
Hi,
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the noise and we're more than happy to assist you today! Please refer to the links below for information on sounds your unit may make:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe there maybe an issue with the refrigerator, please take advantage of your warranty and schedule service to come check it for you. To schedule an appointment online, visit us at cafeappliances.com/service.
We appreciate the feedback provided. Best wishes! - Tierra@Cafe
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the noise and we're more than happy to assist you today! Please refer to the links below for information on sounds your unit may make:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe there maybe an issue with the refrigerator, please take advantage of your warranty and schedule service to come check it for you. To schedule an appointment online, visit us at cafeappliances.com/service.
We appreciate the feedback provided. Best wishes! - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Check the features closely!
on March 7, 2024
Posted by: Sego
Just had ours installed today (GE Cafe 48” side by side refrigerator), replacing the Monogram we previously owned and loved . Very disappointed to see no internal temperature display, thinking I had the wrong fridge, since I had been studying the features extensively. Come to find out that while we were considering the option of ‘no water/ice dispenser’, the pictures of that unit show the refrigerator/freezer temperature panel. In the end we decided to purchase the unit that has the water/ice dispenser. So today as I look at the photos of the two refrigerators to check on the features, I realize there is no temperature panel if you get the water/ice dispenser. I am greatly disappointed to find that I was knowingly paying more for the dispenser, but unknowingly also losing a feature I thought was included. Cheap move. Also, my water dispenser keeps dripping….
Response from cafeappliances.comBy Adrian, GE_Appliances, March 8, 2024
We are extremely apologetic about this refrigerator not living up to your expectations due to the temperature display. If you notice that you have water dripping briefly after you use the dispenser, this is normal. This dribble of water (few drops) could occur for a few seconds after you have pulled your glass away from the dispenser. A few drops is normal, but you can also prevent water from missing the glass and dripping down the cradle area by moving glass slower when removing it from the cradle. Thank you for choosing Cafe Appliances for your home, and we will be sure to pass these comments along to our product team for review.
Written by a customer while visiting cafeappliances.com