Customer reviews from cafeappliances.com
Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Average customer rating
3.8
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
76
4 Stars
35
3 Stars
20
2 Stars
14
1 Star
21
64%of customers recommend this product.
(
81 out of
126)
Customer Reviews for Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Customer Rating
2
Water Feature problem
on June 22, 2026
Posted by: KF29
Water source for the ice maker and dispenser rattles loudly each time its utilized. Sounds cheap. Very disappointed with the product!
Response from cafeappliances.comBy Don, Cafe_Appliances, June 23, 2026
It's normal to hear a rattling sound if the icemaker is turned on but water is not supplied to it. We recommend you check the water line for any obstruction and to make sure it's connected properly. You can find instructions on connecting the water line on pages 27-28 of the owner's manual here: https://images.salsify.com/image/upload/s--vM6_heyK--/694045858f1f69cf5562968262dcb6626c13ee1f.pdf. If the issue continues, we recommend scheduling an appointment with our Bodewell Service Team by calling 1-833-426-3393 or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not happy
on May 8, 2026
Posted by: Mother in San Diego
from San diego
My cafe was installed Tuesday. Wednesday it was cooling and making ice. Thursday when I went to start transferring my food into it, it was off. Since this occurred within 48 hours of installation it’s classified as dead on arrival. Repairman can’t come until next week so I’m going through Mother’s Day weekend without a refrigerator. It looks pretty but it’s useless right now.
Response from cafeappliances.comBy Joyce, Cafe_Appliances, May 12, 2026
We are sorry for your inconvenience and hope that you still had a great Mother's Day weekend. This refrigerator looks beautiful in your kitchen, and we feel confident our servicers will be able to get this working for you soon. To make an appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Solid Upgrade
on April 5, 2026
Posted by: charonfinds
I’ve owned the fridge for about 3 weeks and it is a solid upgrade.
PROS:
It looks great and elevates the look of the kitchen to gourmet. The water/filter quality is top tier and the auto sense fill feature saves time when filling up a glass or a measuring cup. And of course it chills and freezes nicely with features that boost the capability for special circumstances such as installation or recovering from a power outage.
It looks great and elevates the look of the kitchen to gourmet. The water/filter quality is top tier and the auto sense fill feature saves time when filling up a glass or a measuring cup. And of course it chills and freezes nicely with features that boost the capability for special circumstances such as installation or recovering from a power outage.
CONS. It’s missing a few “normal folks” features that I’ve enjoyed over the years and that I would expect for the cost. 1. It is massive and takes 4-6 people to deliver it; annotate that during delivery or they won’t send enough people to get it off the truck. Also, installation and haul away aren’t included. Be prepared to pay a few hundred extra. 2. The door isn't magnetized - so it won’t hold a magnet. 3. The interior configuration doesn't inherently work for 12-pack soda storage; so you’ll have to pull them out of the box or sacrifice door space
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
No Ice
on January 19, 2026
Posted by: Gbjones
from Wichita KS
After paying to install four replacement ice makers after the original one quit last June we still don’t have ice
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, January 22, 2026
We are sorry to hear your experience with your refrigerator's ice maker not working. We see that you are working with one of our agents and service team. We're confident our service team will provide a resolution, and we recommend continuing to work with them directly.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
It’s a very good refrigerator
on December 2, 2025
Posted by: 2nd GE Refrigerator
from New York
[This review was collected as part of a promotion.] The product is a good product. But for the price it could have a more compartments.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
too expensive for what you get
on November 18, 2025
Posted by: raha
[This review was collected as part of a promotion.] It's not very deep, so there's not much room as a regular fridge. The doors are squeaking after 4 months, and I am not sure if the warranty will cover this. Also had two plastic pieces come off the interior of the fridge.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, November 19, 2025
The case depth on a "built-in" style refrigerator is very similar to a counter-depth design. This design provides a more custom appearance. The quickest and cleanest way to eliminate the squeaking of a refrigerator door is to lubricate the top and bottom hinges with paraffin wax, petroleum jelly, or mineral oil. Apply the lubricant then work the door back and forth until the sound goes away. If you continue to have an issue, we encourage you to contact our Cafe Appliances service team Bodewell. You may reach them by calling 1-833-426-3393. You may also call our GE Parts & Accessories Store for assistance in identifying the plastic parts you've found. You may reach our parts team by calling 1-877-959-8688.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Fully what we expected and hoped for!
on November 16, 2025
Posted by: CSM Cook
[This review was collected as part of a promotion.] This 48-inch refrigerator appears to be operating exactly as expected, perfectly.
This fridge has been in place for just a couple of weeks and we do expect to have many years of use from it. This is no small investment in either purchase or installation, this size appliance is the flagship of the company and is a significant thing to deliver and install, and as a built-in item, the exact dimensions of the exact location must be precise.
This fridge has been in place for just a couple of weeks and we do expect to have many years of use from it. This is no small investment in either purchase or installation, this size appliance is the flagship of the company and is a significant thing to deliver and install, and as a built-in item, the exact dimensions of the exact location must be precise.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Brand New Refrigerator is too warm
on November 15, 2025
Posted by: Ethans1
[This review was collected as part of a promotion.] Brand new refrigerator that came with our home is too warm to keep food from spoiling (maintains around 50 F). We have been waiting for the repair team to fix the issue but it has been 3 months so far without a resolution.
Response from cafeappliances.comBy Joyce, Cafe_Appliances, November 18, 2025
We want to help you with the temperatures for your refrigerator. The temperature controls are preset in the factory at 37 for the refrigerator compartment and 0 for the freezer compartment. Please review page 10 in your manual for controls. https://products-salsify.geappliances.com/image/upload/s--Q2dWjwAC--/44a24f29363cea26e1795a460d566d2d84a306a1.pdf We have some additional troubleshooting tips in the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 We will be reaching out to get more information from you via email. Please reach out when you are able.
Written by a customer while visiting cafeappliances.com