Customer reviews from cafeappliances.com
Caf - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Average customer rating
3.8
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
76
4 Stars
33
3 Stars
20
2 Stars
12
1 Star
21
64%of customers recommend this product.
(
80 out of
125)
Customer Reviews for Caf - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Customer Rating
4
Beautiful and functional
on September 4, 2025
Posted by: Duckmoman
[This review was collected as part of a promotion.] Love the auto fill water option! I wold rate a 5 star if the ice maker didn’t spill over into the freezer area at times.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleek and Elegant
on September 6, 2025
Posted by: suew1059
from South Carolina
[This review was collected as part of a promotion.] Not only is this refrigerator sleek and elegant looking it is big and holds a lot. Even large trays of food fit easily on the shelves.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features
on September 9, 2025
Posted by: Chew22
from Clarkston, MI
[This review was collected as part of a promotion.] Refrigerator is great. Installation crew was awesome and took great care removing the old unit and installing the new unit
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features!
on September 17, 2025
Posted by: Charleston Way
[This review was collected as part of a promotion.] We love our refrigerator! It’s spacious and looks beautiful in our new kitchen. The Cafe model is perfect for us.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Breakdown
on October 25, 2025
Posted by: Dondlinger Refrigerator
[This review was collected as part of a promotion.] We have only had it a little over a month when it quit working
Response from cafeappliances.comBy Adrian, GE_Appliances, October 28, 2025
We strongly encourage you to schedule service with our Bodewell technicians to get this refrigerator issue properly diagnosed and resolved. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible product for the price
on October 28, 2025
Posted by: MF47
from Buffalo, NY
The refridgerator was installed in April 2021. It functioned properly for about a month. After several service calls, Cafe replaced the refridgerator in January 2022, as it was clearly defective. Unfortunately, the same type of problems frequently occur in the replacement. Very loud operation. Ice maker malfunctions. Problems with keeping foods frozen.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah, Café _Appliances, October 29, 2025
We apologize that you’re having issues with sound, the ice maker and cooling. We’d like to help resolve these issues.
Information about what sounds you may hear from the refrigerator is available on page 33 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--Q2dWjwAC--/44a24f29363cea26e1795a460d566d2d84a306a1.pdf. Troubleshooting tips regarding what to try if the refrigerator or freezer compartment is too warm, and what to try for an icemaker issue, are available on page 34. Among other tips, we recommend making sure the door is able to fully seal and there’s no issue with the water line.
We have an article about normal refrigerator sounds at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901. That article also includes a link to another article about unusual noises.
If the icemaker isn’t producing ice, we have tips available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403. We have an article about addressing a cooling issue as well, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185.
After reviewing our system, we see you have an upcoming service appointment. If you aren’t able to resolve those issues with troubleshooting, we’re confident the technician will be able to assist at your upcoming appointment.
Information about what sounds you may hear from the refrigerator is available on page 33 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--Q2dWjwAC--/44a24f29363cea26e1795a460d566d2d84a306a1.pdf. Troubleshooting tips regarding what to try if the refrigerator or freezer compartment is too warm, and what to try for an icemaker issue, are available on page 34. Among other tips, we recommend making sure the door is able to fully seal and there’s no issue with the water line.
We have an article about normal refrigerator sounds at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901. That article also includes a link to another article about unusual noises.
If the icemaker isn’t producing ice, we have tips available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403. We have an article about addressing a cooling issue as well, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185.
After reviewing our system, we see you have an upcoming service appointment. If you aren’t able to resolve those issues with troubleshooting, we’re confident the technician will be able to assist at your upcoming appointment.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks Fantastic
on October 31, 2025
Posted by: CoryT
from Kansas City, MO
[This review was collected as part of a promotion.] The guys showed up on time and installed it within an hour. They do come out in advance and measure the opening and make sure the power is in the right spot. I had to move my power up to the top of the fridge. Easy fix. They did want the dimensions a little smaller than the cabinets allowed for but when they installed it, the 48'' opening was perfect. The inside is well lit and spacious. Even the freezer side has more space than my old fridge. So far so good. I'll come back in a couple months with an update.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Brand New Refrigerator is too warm
on November 15, 2025
Posted by: Ethans1
[This review was collected as part of a promotion.] Brand new refrigerator that came with our home is too warm to keep food from spoiling (maintains around 50 F). We have been waiting for the repair team to fix the issue but it has been 3 months so far without a resolution.
Response from cafeappliances.comBy Joyce, Cafe_Appliances, November 18, 2025
We want to help you with the temperatures for your refrigerator. The temperature controls are preset in the factory at 37 for the refrigerator compartment and 0 for the freezer compartment. Please review page 10 in your manual for controls. https://products-salsify.geappliances.com/image/upload/s--Q2dWjwAC--/44a24f29363cea26e1795a460d566d2d84a306a1.pdf We have some additional troubleshooting tips in the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 We will be reaching out to get more information from you via email. Please reach out when you are able.
Written by a customer while visiting cafeappliances.com