Customer reviews from cafeappliances.com
Caf - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Average customer rating
3.8
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
76
4 Stars
33
3 Stars
20
2 Stars
12
1 Star
21
64%of customers recommend this product.
(
80 out of
125)
Customer Reviews for Caf - 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Customer Rating
4
Beautiful unit but...
on October 6, 2020
Posted by: Prescott remodel
from Prescott, AZ
We were so excited to receive our brand new 58” build in refrigerator. As soon as we got it running we noticed a VERY loud noise coming from the freezer side- it was the ice maker which sounded like it was really to explode- rattling shaking and creating noice we could hear at the other end of our home. We call GE repair they quickly responded by sending out a tech right away. We were told it was a manufacturer’s defect and the ice maker was faulty. We are currently waiting for them to return with a new ice maker unit. Anxious to see how the new unit performs- hopefully quietly!! Other than that we love the look of this unit. We purchased the brushed bronze handles and they are beautiful!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Expensive Price, very poor quality
on January 6, 2021
Posted by: Regretful in Scottsdale
from Scottsdale AZ
Three weeks after purchasing this expensive, built in refrigerator, the ice maker failed. Two months, and two service visits later, problem not resolved. Very poor quality at a premium price. Would not recommend.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, January 8, 2021
Hello-We are very sorry to hear you are having this issue with your new refrigerator. This is not the ownership experience we want for you and your family. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not worth the money, problems and poor design
on January 15, 2021
Posted by: Her21
from Vista, CA
2nd service call in 2 months. This is not a good value for the money. Would never buy again. Poorly designed. Hard to use.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, January 18, 2021
Hello Her21- Thank you for taking the time to share your feedback. We are so sorry to hear you are having this issue with your new refrigerator. This is a beautiful model and can understand your frustration and apologize for your inconvenience. If you continue to have issues. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible
on February 14, 2021
Posted by: Lee618
from Houston, TX
Very poor quality. Disappointed with the quality of the furnished product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, February 15, 2021
Hi Lee618 - We are deeply sorry to hear of your disappointment with your new Cafe refrigerator. This is certainly not what we would expect to hear regarding this model refrigerator. If you would like to discuss your concerns further, please contact us: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the complete model and serial numbers for your refrigerator. We wish you all our best! Vikki@Cafe
Please be sure to include a copy of your review, your name, address, phone number and the complete model and serial numbers for your refrigerator. We wish you all our best! Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice look but...
on June 22, 2021
Posted by: DJinAZ
from Scottsdale
Got a second one after the first one was delivered damage. We are 3 months in and already having freezer issues.. Making sounds and spits small ice cubes out in the freezer..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , June 23, 2021
Hello- We are so sorry to hear you've had this experience and apologize for your inconvenience. Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Here's a link to view normal sounds you will hear from your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please see the following link regarding normal ice production and size. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918
If you believe there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please see the following link regarding normal ice production and size. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918
If you believe there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Too small, low quality...
on July 26, 2021
Posted by: shah
from Baltimore, MD
The storage space is deceptively small -- we find it difficult to fit all our weekly groceries, there's always multiple piles of groceries stacked upon each other. Further aggravating us is the fact that the ice maker broke after two (2) months of use, and we had difficulty getting GE to service the unit.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , July 28, 2021
Hi there,
We're so sorry to hear that your refrigerator does not have the space you need and that your ice maker broke and needed to be repaired. We certainly understand how both of those can be inconveniences. We'll be sure to pass this information back to our development team. Take care! Mike@Cafe
We're so sorry to hear that your refrigerator does not have the space you need and that your ice maker broke and needed to be repaired. We certainly understand how both of those can be inconveniences. We'll be sure to pass this information back to our development team. Take care! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Door Closing Issue Spoiks Food
on August 13, 2022
Posted by: Ecabrera
from Westhampton Beach, NY
We have tried to figure out why the doors don’t close properly with no success. We have spoiled lots of food. GE repair has been unhelpful. Don’t buy this product
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 16, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your doors not closing properly, we're sure this would be frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience, it means a lot.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your doors not closing properly, we're sure this would be frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience, it means a lot.
All the best,
Michael@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
5
First day an upgrade
on May 13, 2023
Posted by: MikeyD
from Cumming, GA
So far the new refrigerator is beautiful. A little louder than previous. The lighting is much better and it seems to have more space than our 2006 model.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, May 18, 2023
Hello,
The refrigerator looks gorgeous in your kitchen. We're thrilled to be a part of your home.
We’re so excited to hear that you’ve been loving your new refrigerator. This is such a beautiful model with many great cooling features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new refrigerator for many years to come!
-Charlie@Cafe
The refrigerator looks gorgeous in your kitchen. We're thrilled to be a part of your home.
We’re so excited to hear that you’ve been loving your new refrigerator. This is such a beautiful model with many great cooling features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new refrigerator for many years to come!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com