Customer reviews from cafeappliances.com
Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Average customer rating
3.8
(166 Reviews)
Rating breakdown 166 reviews
5 Stars
76
4 Stars
35
3 Stars
20
2 Stars
14
1 Star
21
64%of customers recommend this product.
(
81 out of
126)
Customer Reviews for Caf - 48 in. Wide 28.7 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Dispenser - Stainless Steel
Customer Rating
3
Less than 2 years old and not satisfied
on May 15, 2022
Posted by: Jessicajharry
from Texas
We like the look of this refrigerator. We've had it less than 2 years and have already replaced the ice maker once and scheduled another repair because the ice maker is noisy and randomly make clicking noises. The ice dispenser on the door shoots out ice sometimes doesn't make it into your cup. The stainless steel water catcher is already stained with water spots. If you don't mind a loud and messy refrigerator this is the one to buy.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , May 16, 2022
Hello,
It's great hearing that you love the look of this refrigerator. We do apologize about the ice maker not working properly and that it needs to be replaced again. Your frustration is definitely understood. Check out this article for tips on cleaning stainless steel. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574&_ga=2.26245496.47946424.1652705700-1399050172.1598645166.
This information will be passed along so improvements can be made. If there's anything you need, let us know anytime. Mike@Cafe
It's great hearing that you love the look of this refrigerator. We do apologize about the ice maker not working properly and that it needs to be replaced again. Your frustration is definitely understood. Check out this article for tips on cleaning stainless steel. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574&_ga=2.26245496.47946424.1652705700-1399050172.1598645166.
This information will be passed along so improvements can be made. If there's anything you need, let us know anytime. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great looking and practical
on March 11, 2022
Posted by: Yoni
from Media, PA
We live this fridge. It compliments the kitchen and it is perfect for our family. The smart features is a bonus.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No Fridge Shipped Yet
on January 25, 2022
Posted by: Paid up front No Fridge
from S.D. California
Paid 6 months ago..No Fridge....and GE wants 1000 to fix ours while they make us wait...unreal..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, January 26, 2022
Hey there, and thanks for taking the time to reach out to us. We sincerely regret that you’ve had an issue with the refrigerator you ordered not being delivered yet; we know how frustrating this must be, especially as you purchased it six months ago and are having an issue with your current refrigerator. This isn’t the great ownership experience we want to provide for you.
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Good looking and great features.
on January 16, 2022
Posted by: AprilAllyn
from Hampton, VA
We have been very pleased with the features and reliability of this product.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great built in and value compare to others
on January 14, 2022
Posted by: AJ74
from Colorado springs
I think it is the best value in the market for built in the only reason it is not 5 stars due to the ice maker being in the louder side. Not to the point that bother me, but we you get close to the fridge you can hear it running.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broken Ice Maker, Warped Hardwood Floors
on December 21, 2021
Posted by: Alyson
from Atlanta
Our new GE Cafe 42inch built-in fridge was installed in late August. 3 weeks ago the ice maker stopped working. We scheduled a service appointment through GE and the soonest someone could come out was a week later. The tech didn’t show. So we scheduled again and the soonest someone could come out was another week later. During this time, we noticed the new hardwood flooring around our fridge had started warping. We put a moisture reader on them and sure enough, soaking wet. The fridge is leaking. To make matters worse, we can’t shut off the water to it because it’s built into the cabinets and the valve is in the wall behind the fridge. GE sent a single tech out today who said he can’t do anything - this requires a 3-4 person crew. HOW did GE not know this since it requires a serial # to schedule service?? So now we’re waiting ANOTHER week for someone to come out. AND to make matters worse, they say our fridge is no longer under warranty. A fridge that was bought in March, took 5 months to arrive, and was installed 4 months ago. That’s just absurd. I’ve always been a huge fan of GE appliances - have purchased a range, washer, dryer, this fridge, and more, but after this experience, I’m not sure I will again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, December 28, 2021
Oh, goodness! We hate to hear of the experience you've had with your refrigerator and that it damaged your new hardwood floors. We can totally understand how much of a headache this must be and we would be glad to help the best we can. Hang tight for an email coming your way.
Chat soon! -Mikayla@Cafe
Chat soon! -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Ice & Water maker a complete disaster!
on November 29, 2021
Posted by: Mike85266
from Scottsdale, AZ
We have had multiple problems with the ice and water maker in fact I’ve had this unit replaced twice in the past two years.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hello there, we appreciate you taking the time to reach out to us. We're so sorry to see you've had issues with your ice maker and water dispenser. This is never what we want to see form our consumers, so we apologize for any headaches as well. With that said, we appreciate you bringing this to our attention and we're wishing you the best. Thank you for choosing Cafe Appliances.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So Large!
on November 14, 2021
Posted by: Dunne913
from St Louis, MO
We are very happy with our GE Cafe refrigerator. We find that our food is staying fresher longer as the extra space allows for more breathing room for our food. We have had one issue with cooling but service tech came out immediately and repaired the issue. He did not work for GE but stated that this refrigerator should last us up to 10 years which is the main reason I wanted to purchase GE products. I will be buying the extended warranty through GE to ensure maximum life expectancy for this refrigerator. It truly is the most important and used appliance in our home.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com