Customer reviews from cafeappliances.com
Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
69
4 Stars
32
3 Stars
20
2 Stars
11
1 Star
19
63%of customers recommend this product.
(
75 out of
119)
Customer Reviews for Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
5
Love the autofill
on April 19, 2021
Posted by: RBer
from Boston
I love the frig very "smart" as far as the autofill
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Lots of room
on April 22, 2021
Posted by: CleoKat
from Medford, OR
Like there that there is lots of room. The finish is beautiful and easy to clean. Like that there's no door for the butter and eggs, just a compartment at the top of the door. And the auto water fill is just way cool to watch (and show off!). The stuff on the freezer side of the fridge doesn't get too cold, many side by sides have that problem so thank you for solving that! Things I don't like so much: placement of light in the back of the freezer - food covers it up and then it's dim trying to find things, ice comes out and hops over the glass if you're not careful.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 23, 2021
Hello- We are happy to hear you are enjoying your refrigerator. It is a beautiful model with many great features. We truly appreciate your feedback and will be sure to share this with our engineering and design teams. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great refrigerator
on May 1, 2021
Posted by: Joye
from Hoschton, Heorgia
I love the counter depth and still have plenty of room inside
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love it!
on May 8, 2021
Posted by: Bugzchik
from Orlando, FL
We have had the fridge for a month now and love it! We had some challenges getting it in the house because we don’t have super high ceilings. It would have been nice for the salesman to question ceiling height & to mention dolly height & install angles at the time of purchase, because it’s something that never crossed my mind! We almost had to return it, but luckily we got it into place.
It’s beautiful!! Love the water, cubed & crushed ice on the door. The temperature control drawer keeps veggies nice & fresh. Lots of space!
Only thing I had issues with was trying to arrange the door cubbies to make the best use of the space. The top one is almost useless as it has such a tiny access opening. It is challenging to find small items to place in it. Aside from that, we love it! Oh…& it is super quiet!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Ice maker doesn’t work
on May 11, 2021
Posted by: Lenny
from Marco island Florida
Bought a new home and the oven needed 3 different parts and the ice maker doesn’t work in the fridge. Not happy
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Cafe, Cafe, May 13, 2021
Hello there - thank you for writing this review and congratulations on your new home purchase! We are sorry that the excitement of a new home was dampened by the oven needing three different parts and the ice maker not working properly in the refrigerator. We can certainly understand your frustration and displeasure.
There are several possible reasons why the ice maker may not be working - make sure the ice maker is set to ON. Also, piled up cubes in the storage bin can cause the ice maker to shut off; try leveling the cubes by hand. There could be ice cubes stuck in ice maker, in which case you can turn off the icemaker, remove the cubes, and then turn the ice maker back on.
We hope this helps. Please don't hesitate to reach out to us if you have any questions or concerns. We're always happy to assist you.
Be well, Kelsey@Cafe
There are several possible reasons why the ice maker may not be working - make sure the ice maker is set to ON. Also, piled up cubes in the storage bin can cause the ice maker to shut off; try leveling the cubes by hand. There could be ice cubes stuck in ice maker, in which case you can turn off the icemaker, remove the cubes, and then turn the ice maker back on.
We hope this helps. Please don't hesitate to reach out to us if you have any questions or concerns. We're always happy to assist you.
Be well, Kelsey@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beauty
on May 11, 2021
Posted by: Julie NJ
from NJ
Other than the wait time, this fridge is wonderful. East wifi set up, auto fill works great, and it’s a beauty.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Love it but it’s so loud
on May 24, 2021
Posted by: Frankie0420
from Tamp, fl
Hi I love my new fridge but, I was not expecting for spending almost 8,000 for a fridge that it would be most of the day so loud. I can here it all the way up to my second floor of my house.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Eliza@Café , GE Appliances, May 26, 2021
Hi there, we truly appreciate you choosing this beautiful refrigerator for your home and taking the time to share your review! While we're very excited that you have been loving your refrigerator so far, we are very sorry to hear that you are experiencing noise issues. We sincerely apologize for the disappointment, as we understand that this would be very frustrating, and have shared your feedback with our design team for improvement. We recognize that this is premium appliance and it is extremely important to us that your experience using it is a reflection of that value. Given this, we would love to offer you guidance in operating noise!
While our refrigerators are designed with as quiet of a performance as possible, newer refrigerators have more features and use more advanced technology than older models. For example, the high efficiency compressor may run faster and longer, and you may hear a high-pitched hum while it is operating. You can learn more about the normal operating sounds you may hear on page 28 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-3.pdf.
You can also find more information on refrigerator noise in this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901. These resources will be very helpful for you to determine if the sounds you are hearing are within normal operation, as well as offer tips for things you can check to reduce operating noise.
We sincerely hope that this information helps to improve your experience and look forward to the opportunity to serve and support you with your refrigerator in the years to come. All the best! -Eliza@Café
While our refrigerators are designed with as quiet of a performance as possible, newer refrigerators have more features and use more advanced technology than older models. For example, the high efficiency compressor may run faster and longer, and you may hear a high-pitched hum while it is operating. You can learn more about the normal operating sounds you may hear on page 28 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-3.pdf.
You can also find more information on refrigerator noise in this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901. These resources will be very helpful for you to determine if the sounds you are hearing are within normal operation, as well as offer tips for things you can check to reduce operating noise.
We sincerely hope that this information helps to improve your experience and look forward to the opportunity to serve and support you with your refrigerator in the years to come. All the best! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Gorgeous Fridge
on May 25, 2021
Posted by: Yes234
from Philadelphia
We are so happy with our purchase. The smart auto fill feature is our favorite. It’s not loud at all. Makes our kitchen look so good. I do wish the inside would reflect the outside more. The drawers are plastic.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com