Customer reviews from cafeappliances.com
Caf - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
75
4 Stars
33
3 Stars
20
2 Stars
12
1 Star
24
63%of customers recommend this product.
(
79 out of
125)
Customer Reviews for Caf - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
1
Broken Ice Maker, Warped Hardwood Floors
on December 21, 2021
Posted by: Alyson
from Atlanta
Our new GE Cafe 42inch built-in fridge was installed in late August. 3 weeks ago the ice maker stopped working. We scheduled a service appointment through GE and the soonest someone could come out was a week later. The tech didn’t show. So we scheduled again and the soonest someone could come out was another week later. During this time, we noticed the new hardwood flooring around our fridge had started warping. We put a moisture reader on them and sure enough, soaking wet. The fridge is leaking. To make matters worse, we can’t shut off the water to it because it’s built into the cabinets and the valve is in the wall behind the fridge. GE sent a single tech out today who said he can’t do anything - this requires a 3-4 person crew. HOW did GE not know this since it requires a serial # to schedule service?? So now we’re waiting ANOTHER week for someone to come out. AND to make matters worse, they say our fridge is no longer under warranty. A fridge that was bought in March, took 5 months to arrive, and was installed 4 months ago. That’s just absurd. I’ve always been a huge fan of GE appliances - have purchased a range, washer, dryer, this fridge, and more, but after this experience, I’m not sure I will again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, December 28, 2021
Oh, goodness! We hate to hear of the experience you've had with your refrigerator and that it damaged your new hardwood floors. We can totally understand how much of a headache this must be and we would be glad to help the best we can. Hang tight for an email coming your way.
Chat soon! -Mikayla@Cafe
Chat soon! -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed....
on October 16, 2020
Posted by: Greatly Disappointed
from California
This new refrigerator was delivered and installed on 7/20/20. The fridge section is only at 50 degrees Farenheit even though it's set at 36. Freezer section is fine and maintaining 0 degrees. The fridge section not maintaining the set temperature started happening about 3 weeks ago. Promptly called GE to schedule a technician and earliest available appointment was a week out. When the tech arrive, he could find nothing wrong with the system. He talked to GE Service Center and wound up ordering a new main board and door switches in the hopes of resolving the issues. Board and switches are scheduled to arrive 11/19. Good thing we have an old Monogram in the garage that keeps plugging along. We're going to end up waiting over 2 months to see if the first fix corrects the problem. Very disappointed in this new Cafe Refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Same Old Refrigerator
on July 27, 2021
Posted by: Willie55
from Sacramento, CA
I had a 20 year old Profile version of this Refrigerator. This new one is basically the same one will led lights, different ice maker, auto water fill, water filter and network connection. They removed the butter dish (not sure why.) It is not very energy efficient. I can't get ice to dispense without some landing on the floor. I see no real use for the network connection, the functionality could easily be replace with a few indicators on the front. But I guess that's why, it is easer to bolt on the network app than update the old design. I seem to be suckered into this Refrigerator because the handle matches my new oven.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , July 28, 2021
Hello,
We're truly sorry to hear that you are not satisfied with your refrigerator. We can certainly understand your disappointment and will be sure to share your feedback and concerns with the development team. If you need anything, we're always here to help! Mike@Cafe
We're truly sorry to hear that you are not satisfied with your refrigerator. We can certainly understand your disappointment and will be sure to share your feedback and concerns with the development team. If you need anything, we're always here to help! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great built in and value compare to others
on January 14, 2022
Posted by: AJ74
from Colorado springs
I think it is the best value in the market for built in the only reason it is not 5 stars due to the ice maker being in the louder side. Not to the point that bother me, but we you get close to the fridge you can hear it running.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY THIS! Wish there was a no STAR RATING!
on November 8, 2022
Posted by: PACS
from Wilton, CT
We purchased this model in July 2020. In feb. 2021 the frezzer started making a loud banging noice and was not keeping things frozen so a replait guy came and had to replace the whole freezer! Now (Nov. 9, 2022) the ice maker no longer makes ice! We tried all of the troubleshooting to no avail! Another service guy is coming in a few days and we are no longer covered under our warranty. We paid 9K for this piece of CRAP as our old Monogram finally conked out after 15 years and it's a built in so we needed a 42" built in and there were only two choices.-Should have paid a little more and gotten the Sub-Zero! PLUS you have to PAY EXTRA FOR THE HANDLES ON THE DOORS!!!! It doesn't come with the refrigerator!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna@Cafe, Café appliances, November 9, 2022
Hello- We are so sorry to hear of the problems you are having with your refrigerator. We can understand that this can be very frustrating. One of our agents will be reaching out to you soon via email to discuss your case further. Please check your spam and junk mail as well in case it happens to filter in there. if you run into any other issues or have any questions please reach out and let us know. Take care. Dianna@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not impressed
on December 26, 2023
Posted by: LPM23
from Mesa, AZ 85207
I previously had a GE Monogram and replaced it after 19 years with the Cafe'. It is extremely noisy and the water dispenser is slow, ounce reader is incorrect and the ice jams often spilling into the freezer.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe-Appliances, January 9, 2024
Hello,
Thank you so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new refrigerator. We want to help!
It is normal for the refrigerator to make some sounds during operation. Please refer to the links below for more information on this as well as your other concerns with the unit :
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21758
If the suggestions above don't seem to resolve the issues, please visit us at cafeappliances.com/service to schedule a service appointment.
Your comments are extremely important and will be considered by our product design team. Please let us know if there is anything else we can assist with. - Tierra@Cafe
Thank you so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new refrigerator. We want to help!
It is normal for the refrigerator to make some sounds during operation. Please refer to the links below for more information on this as well as your other concerns with the unit :
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21758
If the suggestions above don't seem to resolve the issues, please visit us at cafeappliances.com/service to schedule a service appointment.
Your comments are extremely important and will be considered by our product design team. Please let us know if there is anything else we can assist with. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap quality at an expensive price
on June 17, 2024
Posted by: JohnKr
Read the negative reviews on this fridge here and other sites. Take the negative reviews seriously. Buy something else. I purchased mine in January of 2024. They put a nice shiny box around a bunch of cheap parts. only a 1 year warranty is a red flag. I have had a service tech come out 3 times already. Now they have agreed to replace it but won't have one available until late July. For an 11k fridge, you would not think it'd be breaking down like this. They offered a lower quality option that is available with no compensation for the price difference. It's a shame GE appliances have gone downhill.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 18, 2024
We're sorry that your refrigerator stopped cooling so suddenly. We do see that you've been working with our service team to help get this resolved. We know that the replacement model will last you for many years to come.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
ice machine makes a high pitch small engine noise
on October 4, 2020
Posted by: Stephanieq
from texas
I purchased this months ago and received it sept 26 due to covid, no fault of anyone it took so long. Ice maker is annoying and loud high pitch humming noice like a small engine changing gears. I can not get through to anyone to help. I thought I could get someone to come out and check the ice maker but they are transferring me around and so far Cafe said someone would call me and that has not happened it has been a week
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com