Customer reviews from cafeappliances.com
Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
69
4 Stars
32
3 Stars
20
2 Stars
11
1 Star
19
63%of customers recommend this product.
(
75 out of
119)
Customer Reviews for Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
4
Fits where previous unit was installed in 1996
on September 16, 2020
Posted by: El Ron
from Midlothian, Texas
We are pleased that this refrigerator/freezer was able to be installed with no modification. However, there a glaring absence of of at least two (2) features that are found in virtually every other refrigerator on the market today; there is no dedicated butter/margarine compartment or dedicated egg storage. This may sound trivial but we were pretty much locked into this design by both price and availability. For the price we paid I am disappointed that these features were not standard on this upscale appliance!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No Fridge Shipped Yet
on January 25, 2022
Posted by: Paid up front No Fridge
from S.D. California
Paid 6 months ago..No Fridge....and GE wants 1000 to fix ours while they make us wait...unreal..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, January 26, 2022
Hey there, and thanks for taking the time to reach out to us. We sincerely regret that you’ve had an issue with the refrigerator you ordered not being delivered yet; we know how frustrating this must be, especially as you purchased it six months ago and are having an issue with your current refrigerator. This isn’t the great ownership experience we want to provide for you.
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Avoid the refrigerator!
on December 2, 2023
Posted by: ChrisR
from Charlotte NC
I loathe this refrigerator for a number of reasons. First, this is a "thin" model, which means you don't have a lot of space for bigger items in either the fridge or freezer. That's on me, since we knew we had to get this size for our remodeled kitchen.
But the icemaker has broken twice since we've had it for 2.5 years. And when the icemaker does work, it's very slow.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, December 13, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator ice maker is not working and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our Cafe Appliances family.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator ice maker is not working and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our Cafe Appliances family.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features. Very modern look.
on December 17, 2021
Posted by: Annie6
from WI
Love the look. Available and good recommendations from appliance repair professionals.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Feature
on September 17, 2020
Posted by: Albert
from Tampa Fl
Love it. Auto fill is an unexpected plus.
Bought the 84" high model
Bought the 84" high model
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So Large!
on November 14, 2021
Posted by: Dunne913
from St Louis, MO
We are very happy with our GE Cafe refrigerator. We find that our food is staying fresher longer as the extra space allows for more breathing room for our food. We have had one issue with cooling but service tech came out immediately and repaired the issue. He did not work for GE but stated that this refrigerator should last us up to 10 years which is the main reason I wanted to purchase GE products. I will be buying the extended warranty through GE to ensure maximum life expectancy for this refrigerator. It truly is the most important and used appliance in our home.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Ice & Water maker a complete disaster!
on November 29, 2021
Posted by: Mike85266
from Scottsdale, AZ
We have had multiple problems with the ice and water maker in fact I’ve had this unit replaced twice in the past two years.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hello there, we appreciate you taking the time to reach out to us. We're so sorry to see you've had issues with your ice maker and water dispenser. This is never what we want to see form our consumers, so we apologize for any headaches as well. With that said, we appreciate you bringing this to our attention and we're wishing you the best. Thank you for choosing Cafe Appliances.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Have this refrigerator since 2006...
on November 19, 2022
Posted by: Marie32
from Ind
Looks like the ice maker is still a major issue. Our ice maker is nothing but a pain. Been repaired several times. Dispenser hasn't worked for years. Water dispenser started pouring out water one day (thankfully we were home) it now doesn't work at all. Looking to replace and was going to go the easy route and just replace with the same model thinking improvements have been made on the ice and water issues but from reading the reviews I can see that it hasn't.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, November 22, 2022
Hello there- We are very sorry to hear about the issues you have had with the ice maker. We know how frustrating it can be to have an ice maker that does not work and a dispenser that has had issues as well. You feedback is extremely valuable to us and we are passing this on to our development team so we can work on improving the performance of our refrigerators. Thank you for taking the time to share your experience with us. Krystal@Cafe
Written by a customer while visiting cafeappliances.com