Customer reviews from cafeappliances.com
Caf - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
75
4 Stars
33
3 Stars
20
2 Stars
12
1 Star
24
63%of customers recommend this product.
(
79 out of
125)
Customer Reviews for Caf - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
3
Check the features closely!
on March 7, 2024
Posted by: Sego
Just had ours installed today (GE Cafe 48” side by side refrigerator), replacing the Monogram we previously owned and loved . Very disappointed to see no internal temperature display, thinking I had the wrong fridge, since I had been studying the features extensively. Come to find out that while we were considering the option of ‘no water/ice dispenser’, the pictures of that unit show the refrigerator/freezer temperature panel. In the end we decided to purchase the unit that has the water/ice dispenser. So today as I look at the photos of the two refrigerators to check on the features, I realize there is no temperature panel if you get the water/ice dispenser. I am greatly disappointed to find that I was knowingly paying more for the dispenser, but unknowingly also losing a feature I thought was included. Cheap move. Also, my water dispenser keeps dripping….
Response from cafeappliances.comBy Adrian, GE_Appliances, March 8, 2024
We are extremely apologetic about this refrigerator not living up to your expectations due to the temperature display. If you notice that you have water dripping briefly after you use the dispenser, this is normal. This dribble of water (few drops) could occur for a few seconds after you have pulled your glass away from the dispenser. A few drops is normal, but you can also prevent water from missing the glass and dripping down the cradle area by moving glass slower when removing it from the cradle. Thank you for choosing Cafe Appliances for your home, and we will be sure to pass these comments along to our product team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Water Dispenser and Ice Maker Aren’t Great
on May 21, 2024
Posted by: AJR437
from Lewes, DE
Less than 3 weeks after moving into our newly renovated home, the water dispenser went from dispensing water straight down to dispensing it at an angle for no apparent reason, and now it leaks after use. Likewise, when the icemaker fills up and the arm moves in to stop ice-making, the arm “freezes” in place and doesn’t automatically pop out to start making ice again - so we find ourselves with a near-empty ice bin. We’ve put in a service call to our retailer, but this seems odd for a brand new unit. In addition, the whole water dispenser is placed too far back for a typical water glass. If you press your glass or hand against the dispenser arm, you have to position the glass almost tilted outward to make sure the water gets into the glass — and that’s with a tall glass!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 22, 2024
We're sorry to hear about the leak going on with the dispenser. We're confident that this can get repaired by our technicians. That way you can enjoy your new refrigerator to its fullest capabilities.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disappointing. I dont recommend this product.
on August 29, 2024
Posted by: mm71
from Boca Raton
Within less than 1.5 year of use, I had to call service already 3x, once it stops freezing and refrigerating. I lost food, spent time/hassle to remove all food to the 2nd refrige at the garage and time to open ticket for service. They always ask me to turn off for 24hours, wait to defrost all freezer and turn it again. It seems that there is an issue of air condensation inside the unit, producing ice inside the fan, which make it stop working. The first time, it worked. The second time, they put small pieces of isolation foam inside the motor/fan to avoid producing ice inside of it (which didn't make any difference/made it worst) and at the 3rd time, they replaced the gasket (which held the issue for 4 months). This is a USD10k refrigerator with a serious design/manufacture issue.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 30, 2024
We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Lemon
on September 28, 2024
Posted by: Sadfridge
from Ny
Complete lemon, avoid at all costs. Broken at least once per year.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, September 30, 2024
We're sorry to see that you have had to get your refrigerator repaired so frequently. That is not the kind of experience we want or expect. We are going to make sure we look for ways we can improve our models going forward.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality
on October 21, 2024
Posted by: sh76248
Love the look and app connectivity. The app is actually how I know when it brakes down! I receive alerts that the temp is above 20 degrees in the freezer or 50 degrees on the fridge side. Currently broken a third time and waiting for repair after only two years of use.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, October 22, 2024
We’d like to assist you with your refrigerator. If the unit is running but not cooling, please refer to this link below for some tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
We do see that you currently have a service appointment in place and are confident that our technician will be able to assist you.
We do see that you currently have a service appointment in place and are confident that our technician will be able to assist you.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t. Just don’t.
on November 6, 2024
Posted by: Brianyem
from Virginia
Day 2 after installation and we’ve already had to request service since the motor is making a loud screeching noise. Another minor point, the panels are not well aligned, which just shows this thing was slapped together. I really regret not saving up some more money to just buy a Sub-Zero. Glad we got the extended warranty for this hunk of junk, it will clearly be needed.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, November 7, 2024
We're here to fully support you with your refrigerator motor and the loud screeching sounds. We do see that a service appointment has been scheduled and we're confident the issue will be resolved by a certified technician.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No Fridge Shipped Yet
on January 25, 2022
Posted by: Paid up front No Fridge
from S.D. California
Paid 6 months ago..No Fridge....and GE wants 1000 to fix ours while they make us wait...unreal..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, January 26, 2022
Hey there, and thanks for taking the time to reach out to us. We sincerely regret that you’ve had an issue with the refrigerator you ordered not being delivered yet; we know how frustrating this must be, especially as you purchased it six months ago and are having an issue with your current refrigerator. This isn’t the great ownership experience we want to provide for you.
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
While there may be delays sometimes in our supply chain, we do strive to fulfill every order as quickly as possible. After reviewing our system, we see you have reached out to us and this matter has been escalated for review. You may want to reach out to the person you contacted again for an update. If necessary, our Consumer Relations team is also available at 1-800-386-1215 and would be glad to assist.
We hope this matter is resolved for you soon, so you can enjoy your new refrigerator. We are happy to help with any other inquiries or concerns you may have. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Fits where previous unit was installed in 1996
on September 16, 2020
Posted by: El Ron
from Midlothian, Texas
We are pleased that this refrigerator/freezer was able to be installed with no modification. However, there a glaring absence of of at least two (2) features that are found in virtually every other refrigerator on the market today; there is no dedicated butter/margarine compartment or dedicated egg storage. This may sound trivial but we were pretty much locked into this design by both price and availability. For the price we paid I am disappointed that these features were not standard on this upscale appliance!
Written by a customer while visiting cafeappliances.com