Customer reviews from cafeappliances.com
Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
69
4 Stars
32
3 Stars
20
2 Stars
11
1 Star
19
63%of customers recommend this product.
(
75 out of
119)
Customer Reviews for Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
5
Great features like auto fill on the water dispens
on October 21, 2023
Posted by: Markh2
from San Diego
The stainless steel cleans easy and looks nice
This cafe' refrigerator is a perfect fit to our new kitchen
This cafe' refrigerator is a perfect fit to our new kitchen
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Somewhat noisy and delivered with dent
on November 29, 2023
Posted by: Jack K
from Boston, MA
Great looking fridge and versatile. However, not enough lighting in freezer as all lights are in the rear and when items placed, lighting is convered. Nothing on top or sides. Fridge arrived with 2 small dents on the freezer door. Stainless appears to be of inferior quality. Fridge is noiser than the Sub-Zero we had for 20 years.
Response from cafeappliances.comBy Adrian, GE_Appliances, December 11, 2023
Hi! Thank you for your feedback. We are so sorry that your new refrigerator has not lived up to your expectations due to the lighting in the freezer, the cosmetic damage, and the noise level while in use. This is not the consumer experience that we strive for, and we will be sure to share these comments with our product design teams for review.
We are honored that you chose Cafe Appliances for your home, and we are confident that this refrigerator will serve you for many years to come. Please let us know if we can be of any further assistance. - Adrian@Cafe
We are honored that you chose Cafe Appliances for your home, and we are confident that this refrigerator will serve you for many years to come. Please let us know if we can be of any further assistance. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Cafe frig
on November 30, 2023
Posted by: Rich T P
from AZ
Everything is great but the noise and vibrations are much more than the 20 year old Monogram it replaced
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful In-N-Out kitchen, works great, features.
on December 22, 2023
Posted by: Fred Aurora
This is a great refrigerator! Price is about $3,000 less than comparable models but had similar features and quality. I installed myself and instructions were spot on. We’ve used to 2 months now and it is great. Interior lighting is great, temp control spot on.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
TOO LOUD, NOT SURE IF IT IS WORKING PROPERLY
on January 13, 2024
Posted by: Dan240
The fridge is overall amazing BUT it is VERY LOUD! We were not expecting a completely silent fridge BUT for a very high end refrigerator, we were not expecting hearing it multiple rooms away. Maybe we have a defective unit...
The good news is that we are pleased with it in all other aspects (other than having to wear hearing protection when the motor is running (#dadjoke).
The good news is that we are pleased with it in all other aspects (other than having to wear hearing protection when the motor is running (#dadjoke).
Response from cafeappliances.comBy Tierra, Cafe_Appliances, January 24, 2024
Hi,
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the noise and we're more than happy to assist you today! Please refer to the links below for information on sounds your unit may make:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe there maybe an issue with the refrigerator, please take advantage of your warranty and schedule service to come check it for you. To schedule an appointment online, visit us at cafeappliances.com/service.
We appreciate the feedback provided. Best wishes! - Tierra@Cafe
Thank you so much for taking the time to share how things are going with your new refrigerator. We completely understand your concern about the noise and we're more than happy to assist you today! Please refer to the links below for information on sounds your unit may make:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you believe there maybe an issue with the refrigerator, please take advantage of your warranty and schedule service to come check it for you. To schedule an appointment online, visit us at cafeappliances.com/service.
We appreciate the feedback provided. Best wishes! - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Check the features closely!
on March 7, 2024
Posted by: Sego
Just had ours installed today (GE Cafe 48” side by side refrigerator), replacing the Monogram we previously owned and loved . Very disappointed to see no internal temperature display, thinking I had the wrong fridge, since I had been studying the features extensively. Come to find out that while we were considering the option of ‘no water/ice dispenser’, the pictures of that unit show the refrigerator/freezer temperature panel. In the end we decided to purchase the unit that has the water/ice dispenser. So today as I look at the photos of the two refrigerators to check on the features, I realize there is no temperature panel if you get the water/ice dispenser. I am greatly disappointed to find that I was knowingly paying more for the dispenser, but unknowingly also losing a feature I thought was included. Cheap move. Also, my water dispenser keeps dripping….
Response from cafeappliances.comBy Adrian, GE_Appliances, March 8, 2024
We are extremely apologetic about this refrigerator not living up to your expectations due to the temperature display. If you notice that you have water dripping briefly after you use the dispenser, this is normal. This dribble of water (few drops) could occur for a few seconds after you have pulled your glass away from the dispenser. A few drops is normal, but you can also prevent water from missing the glass and dripping down the cradle area by moving glass slower when removing it from the cradle. Thank you for choosing Cafe Appliances for your home, and we will be sure to pass these comments along to our product team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Water Dispenser and Ice Maker Aren’t Great
on May 21, 2024
Posted by: AJR437
from Lewes, DE
Less than 3 weeks after moving into our newly renovated home, the water dispenser went from dispensing water straight down to dispensing it at an angle for no apparent reason, and now it leaks after use. Likewise, when the icemaker fills up and the arm moves in to stop ice-making, the arm “freezes” in place and doesn’t automatically pop out to start making ice again - so we find ourselves with a near-empty ice bin. We’ve put in a service call to our retailer, but this seems odd for a brand new unit. In addition, the whole water dispenser is placed too far back for a typical water glass. If you press your glass or hand against the dispenser arm, you have to position the glass almost tilted outward to make sure the water gets into the glass — and that’s with a tall glass!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 22, 2024
We're sorry to hear about the leak going on with the dispenser. We're confident that this can get repaired by our technicians. That way you can enjoy your new refrigerator to its fullest capabilities.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Lemon
on September 28, 2024
Posted by: Sadfridge
from Ny
Complete lemon, avoid at all costs. Broken at least once per year.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, September 30, 2024
We're sorry to see that you have had to get your refrigerator repaired so frequently. That is not the kind of experience we want or expect. We are going to make sure we look for ways we can improve our models going forward.
Written by a customer while visiting cafeappliances.com