Customer reviews from cafeappliances.com
Caf - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
75
4 Stars
33
3 Stars
20
2 Stars
12
1 Star
24
63%of customers recommend this product.
(
79 out of
125)
Customer Reviews for Caf - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
5
Looks Fantastic
on October 31, 2025
Posted by: CoryT
from Kansas City, MO
[This review was collected as part of a promotion.] The guys showed up on time and installed it within an hour. They do come out in advance and measure the opening and make sure the power is in the right spot. I had to move my power up to the top of the fridge. Easy fix. They did want the dimensions a little smaller than the cabinets allowed for but when they installed it, the 48'' opening was perfect. The inside is well lit and spacious. Even the freezer side has more space than my old fridge. So far so good. I'll come back in a couple months with an update.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Brand New Refrigerator is too warm
on November 15, 2025
Posted by: Ethans1
[This review was collected as part of a promotion.] Brand new refrigerator that came with our home is too warm to keep food from spoiling (maintains around 50 F). We have been waiting for the repair team to fix the issue but it has been 3 months so far without a resolution.
Response from cafeappliances.comBy Joyce, Cafe_Appliances, November 18, 2025
We want to help you with the temperatures for your refrigerator. The temperature controls are preset in the factory at 37 for the refrigerator compartment and 0 for the freezer compartment. Please review page 10 in your manual for controls. https://products-salsify.geappliances.com/image/upload/s--Q2dWjwAC--/44a24f29363cea26e1795a460d566d2d84a306a1.pdf We have some additional troubleshooting tips in the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 We will be reaching out to get more information from you via email. Please reach out when you are able.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Fully what we expected and hoped for!
on November 16, 2025
Posted by: CSM Cook
[This review was collected as part of a promotion.] This 48-inch refrigerator appears to be operating exactly as expected, perfectly.
This fridge has been in place for just a couple of weeks and we do expect to have many years of use from it. This is no small investment in either purchase or installation, this size appliance is the flagship of the company and is a significant thing to deliver and install, and as a built-in item, the exact dimensions of the exact location must be precise.
This fridge has been in place for just a couple of weeks and we do expect to have many years of use from it. This is no small investment in either purchase or installation, this size appliance is the flagship of the company and is a significant thing to deliver and install, and as a built-in item, the exact dimensions of the exact location must be precise.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
too expensive for what you get
on November 18, 2025
Posted by: raha
[This review was collected as part of a promotion.] It's not very deep, so there's not much room as a regular fridge. The doors are squeaking after 4 months, and I am not sure if the warranty will cover this. Also had two plastic pieces come off the interior of the fridge.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, November 19, 2025
The case depth on a "built-in" style refrigerator is very similar to a counter-depth design. This design provides a more custom appearance. The quickest and cleanest way to eliminate the squeaking of a refrigerator door is to lubricate the top and bottom hinges with paraffin wax, petroleum jelly, or mineral oil. Apply the lubricant then work the door back and forth until the sound goes away. If you continue to have an issue, we encourage you to contact our Cafe Appliances service team Bodewell. You may reach them by calling 1-833-426-3393. You may also call our GE Parts & Accessories Store for assistance in identifying the plastic parts you've found. You may reach our parts team by calling 1-877-959-8688.
Written by a customer while visiting cafeappliances.com