Customer reviews from cafeappliances.com
Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
69
4 Stars
32
3 Stars
20
2 Stars
11
1 Star
19
63%of customers recommend this product.
(
75 out of
119)
Customer Reviews for Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
3
Nice look but...
on June 22, 2021
Posted by: DJinAZ
from Scottsdale
Got a second one after the first one was delivered damage. We are 3 months in and already having freezer issues.. Making sounds and spits small ice cubes out in the freezer..
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , June 23, 2021
Hello- We are so sorry to hear you've had this experience and apologize for your inconvenience. Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Here's a link to view normal sounds you will hear from your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please see the following link regarding normal ice production and size. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918
If you believe there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please see the following link regarding normal ice production and size. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16918
If you believe there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Too small, low quality...
on July 26, 2021
Posted by: shah
from Baltimore, MD
The storage space is deceptively small -- we find it difficult to fit all our weekly groceries, there's always multiple piles of groceries stacked upon each other. Further aggravating us is the fact that the ice maker broke after two (2) months of use, and we had difficulty getting GE to service the unit.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , July 28, 2021
Hi there,
We're so sorry to hear that your refrigerator does not have the space you need and that your ice maker broke and needed to be repaired. We certainly understand how both of those can be inconveniences. We'll be sure to pass this information back to our development team. Take care! Mike@Cafe
We're so sorry to hear that your refrigerator does not have the space you need and that your ice maker broke and needed to be repaired. We certainly understand how both of those can be inconveniences. We'll be sure to pass this information back to our development team. Take care! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Could use some better features
on September 2, 2021
Posted by: AZ customer
from Mesa, Arizona
We bought this product for the handles, we wanted them to match the ovens. I like the look of GE Cafe line and we settled on the stainless. due to going with stainless I researched many built-in models and ultimately we decided to go with Cafe for the handles. These large refrigerators are almost all the same, very unexciting and very few features that I will use. Wifi? why? One had a camera inside.
I would have loved a quick cool drawer like I saw on some of the less expensive models in the appliance store. A beverage drawer or a place to keep my butter would have been a nice feature.
Also the water streams at the rate of a trickle from the water dispenser.
But my handles match.
I would recommend this to a friend!
Response from cafeappliances.comBy Mike@Cafe, Cafe , September 3, 2021
Good day,
We appreciate you taking the time to review your refrigerator! We're happy to hear that your handles match. We're sorry to hear that the water flow is slow and hear your other concerns. We'll be sure to pass them along. Here is a troubleshooting article about slow water dispensers.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16873
We hope this helps. Stay safe! Mike@Cafe
We appreciate you taking the time to review your refrigerator! We're happy to hear that your handles match. We're sorry to hear that the water flow is slow and hear your other concerns. We'll be sure to pass them along. Here is a troubleshooting article about slow water dispensers.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16873
We hope this helps. Stay safe! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Door Closing Issue Spoiks Food
on August 13, 2022
Posted by: Ecabrera
from Westhampton Beach, NY
We have tried to figure out why the doors don’t close properly with no success. We have spoiled lots of food. GE repair has been unhelpful. Don’t buy this product
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 16, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your doors not closing properly, we're sure this would be frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience, it means a lot.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your doors not closing properly, we're sure this would be frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your ongoing patience, it means a lot.
All the best,
Michael@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY THIS! Wish there was a no STAR RATING!
on November 8, 2022
Posted by: PACS
from Wilton, CT
We purchased this model in July 2020. In feb. 2021 the frezzer started making a loud banging noice and was not keeping things frozen so a replait guy came and had to replace the whole freezer! Now (Nov. 9, 2022) the ice maker no longer makes ice! We tried all of the troubleshooting to no avail! Another service guy is coming in a few days and we are no longer covered under our warranty. We paid 9K for this piece of CRAP as our old Monogram finally conked out after 15 years and it's a built in so we needed a 42" built in and there were only two choices.-Should have paid a little more and gotten the Sub-Zero! PLUS you have to PAY EXTRA FOR THE HANDLES ON THE DOORS!!!! It doesn't come with the refrigerator!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna@Cafe, Café appliances, November 9, 2022
Hello- We are so sorry to hear of the problems you are having with your refrigerator. We can understand that this can be very frustrating. One of our agents will be reaching out to you soon via email to discuss your case further. Please check your spam and junk mail as well in case it happens to filter in there. if you run into any other issues or have any questions please reach out and let us know. Take care. Dianna@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
First day an upgrade
on May 13, 2023
Posted by: MikeyD
from Cumming, GA
So far the new refrigerator is beautiful. A little louder than previous. The lighting is much better and it seems to have more space than our 2006 model.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, May 18, 2023
Hello,
The refrigerator looks gorgeous in your kitchen. We're thrilled to be a part of your home.
We’re so excited to hear that you’ve been loving your new refrigerator. This is such a beautiful model with many great cooling features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new refrigerator for many years to come!
-Charlie@Cafe
The refrigerator looks gorgeous in your kitchen. We're thrilled to be a part of your home.
We’re so excited to hear that you’ve been loving your new refrigerator. This is such a beautiful model with many great cooling features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new refrigerator for many years to come!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUYd
on September 30, 2023
Posted by: David Jay
DO NOT BUY - We have had this fridge for 6 months and have had to toss out everything twice as a result of it not cooling. They replaced the door seals which look terrible and don't seal and the ice maker never works because the ice is constantly melting and then refreezing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, October 2, 2023
Hello - Thank you kindly for reaching out and sharing your experience with this refrigerator. We're really sorry to hear about the cooling issues and the gasket needing replaced. That is not the experience we want or expect.
We recommend getting another one of our technicians out to check this. We're confident that they will be able to get this repaired and working like new. Of course, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We recommend getting another one of our technicians out to check this. We're confident that they will be able to get this repaired and working like new. Of course, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Huge disappointment
on October 10, 2023
Posted by: LPM58
It's much noisier than my old Monogram. The ice splashes everywhere and is slow to dispense, the auto feature for water stops at 2 ounces half of the time and you have to push at the exact right spot to get the water to come out. Very disappointed!
Response from cafeappliances.comBy Adrian@Cafe, October 11, 2023
Greetings! Thank you for taking the time to leave us a review. We are extremely sorry to hear that this refrigerator has not lived up to your expectations due to the ice splashing and the AutoFill feature. This is in no way the consumer experience that we strive for, and we are deeply apologetic. We will be sure to share this feedback with our product design teams, so they can make the necessary improvements.
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products. - Adrian@Cafe
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your confidence back with our products. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com