Customer reviews from cafeappliances.com
Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.8
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
69
4 Stars
32
3 Stars
20
2 Stars
11
1 Star
19
63%of customers recommend this product.
(
75 out of
119)
Customer Reviews for Café - 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
1
Very disappointing. I dont recommend this product.
on August 29, 2024
Posted by: mm71
from Boca Raton
Within less than 1.5 year of use, I had to call service already 3x, once it stops freezing and refrigerating. I lost food, spent time/hassle to remove all food to the 2nd refrige at the garage and time to open ticket for service. They always ask me to turn off for 24hours, wait to defrost all freezer and turn it again. It seems that there is an issue of air condensation inside the unit, producing ice inside the fan, which make it stop working. The first time, it worked. The second time, they put small pieces of isolation foam inside the motor/fan to avoid producing ice inside of it (which didn't make any difference/made it worst) and at the 3rd time, they replaced the gasket (which held the issue for 4 months). This is a USD10k refrigerator with a serious design/manufacture issue.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 30, 2024
We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
What an ice capacity!!!
on September 4, 2024
Posted by: DebJSch
from Johns Island SC
Excellent appliance! Finally an ice maker that has a large bin .
I would recommend this to a friend!
Response from cafeappliances.comBy Tierra, Café_Appliances, September 18, 2024
We're so glad to hear you're pleased with your new refrigerator. Thanks so much for choosing Cafe Appliances for your home! Enjoy peace of mind with WiFi Connect technology that provides a helpful alert when there's an unexpected change in performance, like a drop in temperature if the door is left open or power is lost!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Sleek and silent!
on September 12, 2024
Posted by: JackJack1218
from Ohio
This is a beautiful refrigerator. I love how quiet it is and how seamlessly it is integrated into our home. The lighting in the inside is nice and bright. I am I little disappointed in the freezer size. The water dispenser takes up room in the freezer but overall, I good purchase.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love the Water Dispenser
on September 19, 2024
Posted by: AHampton
We love the layout of the fridge interior and shelves. Great storage. The freezer seems a little less space than expected. The water dispenser, autofill, is a great feature.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, September 25, 2024
We're so glad to see that you are enjoying this refrigerator. We think you've made an amazing choice by going with this model. We especially love the gorgeous LED lighting. It really makes everything easy to locate, while creating a beautiful aesthetic.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality
on October 21, 2024
Posted by: sh76248
Love the look and app connectivity. The app is actually how I know when it brakes down! I receive alerts that the temp is above 20 degrees in the freezer or 50 degrees on the fridge side. Currently broken a third time and waiting for repair after only two years of use.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, October 22, 2024
We’d like to assist you with your refrigerator. If the unit is running but not cooling, please refer to this link below for some tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
We do see that you currently have a service appointment in place and are confident that our technician will be able to assist you.
We do see that you currently have a service appointment in place and are confident that our technician will be able to assist you.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great refrigerator
on October 23, 2024
Posted by: Marcia B
Beautiful and functional. It is very roomy with many different features. It has everything and more that you would need in a refrigerator.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor quality and frequent repairs.
on November 1, 2024
Posted by: Jason LV
from Las Vegas, NV
We purchased and installed this product in November or 2020. The first thing I noticed was poorly aligned door panels. I was willing to accept this because, while this refrigerator was expensive, it’s at a lower price point than other built-ins. After one year, the refrigerator becomes quite loud and the evaporator fan freezes over. It’s now been four years and the evaporator fan has just been replaced for the third time. Believe all the other reviews you read, here and elsewhere. If you want a built in refrigerator, do yourself a favor and spend a little more money on a better brand.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, November 4, 2024
We are so sorry to hear of your experience with this built-in refrigerator. While we understand the importance of having an appliance that operates as designed for an extended amount of time, it is not possible to determine the product or part failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance. If additional issues arise with the evaporator of your refrigerator, we advise service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t. Just don’t.
on November 6, 2024
Posted by: Brianyem
from Virginia
Day 2 after installation and we’ve already had to request service since the motor is making a loud screeching noise. Another minor point, the panels are not well aligned, which just shows this thing was slapped together. I really regret not saving up some more money to just buy a Sub-Zero. Glad we got the extended warranty for this hunk of junk, it will clearly be needed.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, November 7, 2024
We're here to fully support you with your refrigerator motor and the loud screeching sounds. We do see that a service appointment has been scheduled and we're confident the issue will be resolved by a certified technician.
Written by a customer while visiting cafeappliances.com