Customer reviews from cafeappliances.com
Caf - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Average customer rating
3.7
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
75
4 Stars
36
3 Stars
20
2 Stars
14
1 Star
25
64%of customers recommend this product.
(
81 out of
127)
Customer Reviews for Caf - 42 in. Wide 24.5 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Auto-Fill Dispenser - Stainless Steel
Customer Rating
5
Beautiful Fridge That Works
on December 21, 2022
Posted by: SFM54
from Greensboro, NC
My new kitchen was finished two days before family arrived from out of town for two weeks, and straight into large holiday meals for 11. The fridge compartment is not as big as one might think when first looking inside, but we had a massive amount of fresh food stored in the fridge and never had any trouble finding it. Never had to remove half a shelf worth of items to see what got buried in the back. Both the fridge and the freezer have done a great job of maintaining the set temp (I checked). And the ice maker works well, so no complaints. I have an open plan living area, and was concerned about how loud the fridge might be based on other reviews. Overall it is unnoticeable. There are a few cycles that I have noticed because my house is so quiet, but shortly after I notice a sound from the fridge the cycle ends. My previous two non Café fridges both clicked, gurgled, whirled, and made lots of noise. I'm very happy with how quiet my Café fridge is. As I live alone I do not need a lot of freezer space, but I love the freezer layout and baskets. I did need to look at the manual to see how to change settings. It was easy, but not intuitive the first time (who reads directions?). The kids love the auto fill on the front. Overall, I am extremely happy with the appearance, functionality, and quietness of this fridge. Plus it matches the rest of my Café appliances.
I would recommend this to a friend!
Response from cafeappliances.comBy Dianna@Café, Café_Appliances, December 22, 2022
Hello- We appreciate you taking the time to leave us your review. Congratulations on your new Café purchase! It really means a lot to us to know that we are on the right track with providing customers with great appliances that are going to bring joy to their homes. We hope you continue to be pleased with your new Café refrigerator and other Café appliances for many years to come! If you need anything else in the future, please let us know. All the best! Dianna@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
What an amazing Cafe Fridge
on December 9, 2022
Posted by: A gorgeous unit
Beautiful looking fridge!
Can’t wait to start using it!
Can’t wait to start using it!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Have this refrigerator since 2006...
on November 19, 2022
Posted by: Marie32
from Ind
Looks like the ice maker is still a major issue. Our ice maker is nothing but a pain. Been repaired several times. Dispenser hasn't worked for years. Water dispenser started pouring out water one day (thankfully we were home) it now doesn't work at all. Looking to replace and was going to go the easy route and just replace with the same model thinking improvements have been made on the ice and water issues but from reading the reviews I can see that it hasn't.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Krystal@Cafe, GE_appliances, November 22, 2022
Hello there- We are very sorry to hear about the issues you have had with the ice maker. We know how frustrating it can be to have an ice maker that does not work and a dispenser that has had issues as well. You feedback is extremely valuable to us and we are passing this on to our development team so we can work on improving the performance of our refrigerators. Thank you for taking the time to share your experience with us. Krystal@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY THIS! Wish there was a no STAR RATING!
on November 8, 2022
Posted by: PACS
from Wilton, CT
We purchased this model in July 2020. In feb. 2021 the frezzer started making a loud banging noice and was not keeping things frozen so a replait guy came and had to replace the whole freezer! Now (Nov. 9, 2022) the ice maker no longer makes ice! We tried all of the troubleshooting to no avail! Another service guy is coming in a few days and we are no longer covered under our warranty. We paid 9K for this piece of CRAP as our old Monogram finally conked out after 15 years and it's a built in so we needed a 42" built in and there were only two choices.-Should have paid a little more and gotten the Sub-Zero! PLUS you have to PAY EXTRA FOR THE HANDLES ON THE DOORS!!!! It doesn't come with the refrigerator!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna@Cafe, Café appliances, November 9, 2022
Hello- We are so sorry to hear of the problems you are having with your refrigerator. We can understand that this can be very frustrating. One of our agents will be reaching out to you soon via email to discuss your case further. Please check your spam and junk mail as well in case it happens to filter in there. if you run into any other issues or have any questions please reach out and let us know. Take care. Dianna@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
A great fridge when working
on October 29, 2022
Posted by: Calp
from cherry hill, nj
So far we have this fridge for five month and some how the ice maker just started to make less ice and eventually stopped. Then I noticed a frozen water fall forming from the ice maker. Now it just stopped making ice even though I cleaned off all the ice around and inside the ice maker.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kianna@Café , Café , November 2, 2022
We're happy to hear that you like your refrigerator's appearance, but we're sorry that you have been having trouble with the icemaker. Your experience is important to us, and we'd like to offer some help.
To troubleshoot, turn off the icemaker, remove any cubes and turn the icemaker back on. If problems persist, please refer to your warranty information located on page 33 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-4.pdf
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
To troubleshoot, turn off the icemaker, remove any cubes and turn the icemaker back on. If problems persist, please refer to your warranty information located on page 33 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000361-4.pdf
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Love the fridge - hate the ice dispenser
on October 27, 2022
Posted by: JJ64
from Haven beach NJ
Purchased Cafe French door refrigerator bottom freezer with ice and water dispenser in door. Refrigerator and freezer are great - well designed, very functional. Ice dispenser is awful. Ice on the floor, and BREAKS GLASSES. Should only dispense into plastic cups - and the be prepared to clean up ice cubes that wind up on the floor, under fridge, under dish washer etc. Also be ready to clean up broken glass.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 28, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the ice issues you've had and that this has caused damage to your glassware. If you've not done so already, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286&_ga=2.114885445.372576908.1666609434-557566247.1665496320
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the ice issues you've had and that this has caused damage to your glassware. If you've not done so already, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286&_ga=2.114885445.372576908.1666609434-557566247.1665496320
If you continue to have issues, we'd recommend reaching out to our service team, here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Wonderful in many ways!
on October 23, 2022
Posted by: Zzann
from Tucson, AZ
Wonderful in many ways! Bright, easy to see everything, and quiet. The only small thing is the occasional drip on the tray underneath the water and ice dispenser leaves spots. Which I have found I can actually remove by scraping with my fingernail and I just put a very thin layer of cooking oil on it to keep it looking perfect! (I am not crazy about the finish and how every touch leaves fingerprints)
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Disappointed
on September 2, 2022
Posted by: Buyers Remorse
from Temecula
This refrigerator is overpriced for the features and definitely disappoints! The ice maker is horrible and started malfunctioning after the first year. The freezer storage is inadequate. This unit is a nightmare to clean should a spill occur. This refrigerator is 2 years old and a HUGE disappointment. Definitely not worth the money. I would never purchase again or recommend it!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 8, 2022
Hi, thanks for leaving a review. It can be frustrating for an appliance to need repairs after 2 years, and we're sorry you're going through this with your refrigerator. This isn't the experience we want for you at all and we'd like to help. We'll have an agent contact you via email for more information. Thank you for your patience and we look forward to speaking with you.
Sylvia@Cafe
Sylvia@Cafe
Written by a customer while visiting cafeappliances.com